1) The area outside the village [ It was in effect an oasis] was a bit dilapidated with rough undeveloped land not befitting such a lovely complex as Hara Ilios Village. 2) Not Hara Iilos’s fault but Booking.com description of some of the the items that were supplied did not mention they were chargeable items. 3) Although it indicated that Amex credit cards were accepted on the sign board outside reception, they do not. 4) Not the hotel’s fault but it would have been nice if a pharmacy were near by.

The staff/owners went above and beyond in their attention as well as should there be any problems they with dealt with ASAP. As our taxi airport transfer wasn’t due until 1400 hrs they allowed us to check out late obviously this is dealt with a case by case as the hotel occupancy at any one time may effect the possibility.

Stayed in October 2023

Restaurants is not good this is only negative point

Stayed in August 2023

The air-con in our room stopped cooling the room after a few days, the heat was unbearable at night and we couldn’t leave our patio door open as the cats came onto the terrace at night. I asked the reception to check out the air con and they sent round maintenance straight away however he said there was nothing he could do. So we had a few uncomfortable hot nights with no sleep. Our terrace with private pool was in the shade apart from 1 hour of the day so the pool was way too cold to use unfortunately, but I suspect later in the year it would be better.

Loved our stay here at Hara Ilios, we went for one of the rooms with private pool which was lovely. The main pool area was great, not too busy during our stay and the pool itself was perfect. Definitely the staff at the bar and the amazing food & drinks were our highlight, they were super friendly & attentive. The place was very clean and our room was cleaned thoroughly every day, it was immaculate. The cleaning staff did leave our terrace door open every day and our room was right on the main path through the hotel so I wouldn’t recommend leaving anything important in the room during the day, or use the safe. The bed and linen are super comfortable and the room had everything we needed. Breakfast was amazing, so many choices & all delicious. We only had dinner at the hotel once, buffet style and we went quite late so there wasn’t very much available & I didn’t really enjoy it. There are loads of great restaurants around so would recommend checking them out rather than eating at the hotel in the evening. There’s a few small beaches a short walk away. Location was perfect for us, and we really enjoyed exploring the area.

Stayed in June 2023

Nothing

Spotless, friendly,helpful staff

Stayed in May 2023

Poor quality food

Swimming pool

Stayed in October 2022

The buffet could have been hotter. Plenty of choices but salads were excellent

Breakfast was exceptional.

Stayed in September 2022

As I understood the hotel is in tranformation process. because of that lobby and breakfast room are old fashionwd, but service was good. Just one thing - aditional charge for water at the breakfast is not good.

if possible, choose rooms with privat pool - they are with great design !!! perfect !

Stayed in September 2022

nothing

well sited with good access to amenities. great layout with rooms easily accessible and most important, fabulously helpful and friendly staff that seemed to anticipate our every need. superb - 6 stars!!!

Stayed in August 2022

Music by the bar/pool could be quieter.

Very specious, clean and bright room, great hammock area, trees in the little gardens. Very friendly staff.

Stayed in July 2022

A beautiful resort 15 min from the airport, 20 min from the city center. Super convenient for families with kids. Gouves is a cute little village- yes there are stores, restaurants but the beach is an average one. We explored the local area (Malia) and found fabulous beaches around. AgiosNikolaus is an hour drive. Rental car is a must. Overall a fabulous experience.

Stayed in July 2022

nothing

Everything

Stayed in June 2022

Whilst the location was a good base to explore other parts of Crete, there wasn’t a massive amount of restaurants or activities within walking distance. It is worth noting that the hotel offered a range of car hire options to ameliorate the slightly quieter location.

The staff were exceptional and so friendly and helpful. All members of staff we interacted with went above and beyond to help us and make our stay excellent. The property was gorgeous and perfectly clean. Our room had a beautiful view and the whole complex was very well maintained. The food, drink and the pool area were excellent.

Stayed in June 2022

Really nothing.

Exceptionally friendly and helpful staff. Superb location next to the beaches. Very good breakfast and dinner options.

Stayed in June 2022

Really nice personal, good breakfast and good location. We liked the mood of family hotel.

Stayed in May 2022

the property was amazing and also the staff was very polite and available for every request. Also the breakfast was delicious.

Stayed in April 2022

-The location is not the best one. The nearest beaches were about 0.5 km away and it is very close to the traffic road. Sun beds cost 6-10 EUR. There is a better sand beach but around 1-1.5 km away. Close to the hotel there is a bus stop, but the busses in Crete are always late and full, better rent a car! When you leave the hotel, the surroundings around the hotel is a bit sad and poor. Nothing spectacular! -The coffee at the breakfast was very poor (far from real Greek coffee!). Quality of juices was poor as well and there was no water. -Drinks were not included in the dinner.

- Girls and boys at the reception were always friendly and willing to help with any problems. - Breakfast was standard and testy. Every day was something new! - Dinner was very good: at least 2-3 choses for meat and 3-4 different salads, fruits and 2-3 deserts. The hotel has its own vegetable and fruit garden! Very tasty vegetables! All courses were very testy at the dinner! Thank you very much to chief-cooker! The local house wine was also testy! One minus: there was only one kind of seafood and there was nothing on the grill at the dinner. - The room was comfortable and clean. Air conditioning worked well and without additional costs. - The cleaning of the room was good (on request during the Covid!) - The territory of the hotel is quite, clean and beautiful, a lot of flowers and exotic trees. There were huge palms directly on swimming pool!

Stayed in July 2021

The staff and service was excellent. Breakfast and dinner was wonderful and offered a variety. Thank you for the amazing vacation to Crete.

Stayed in July 2021

The area doesn't offer many good dinner options, but this was partly due to most places being closed early in the season during covid times.

Nice hotel setup with some gardens and a good pool area, all not too large. Very friendly and helpful staff, helped finding a place to do the mandatory covid test before flying back home. Very quiet and relaxed atmosphere.

Stayed in June 2021

We paid for one of the largest superior family rooms, unfortunately we ended up in a room with 1 camp bed, it took 2 nights before this was resolved. We purposefully paid for proper beds due to having older teenagers. To be honest, this put a real dampener on the holiday, no form of a refund was offered, despite the price difference. We were told by 2 different reception staff that the manager would be in touch, this didn't happen and emails ignored. It's expensive - drinks, food etc. Breakfast is adequate but far from exceptional. It is a bit of a walk to anywhere. The power continues to go off in the evening, on one evening we were under the powerline and witnessed the loud bang and sparks.

Property clean, staff were friendly, mostly. Pool is open until 8pm

Stayed in August 2022

We were put in a room with no working tv and on showing our disappointment, we were moved to a dirty old room with no amenities that we paid for & on top of all that, they wanted to charge us for extras we had already paid for, very poor

The bar & pool area was nice, only place where staff were friendly

Stayed in August 2022

We stayed in brand new room, the design of which was awful. The toilet and shower - which both had opaque non-soundproof doors on - were directly adjacent to the bed, so there was very little privacy and if one person put the light on for the loo in the night it lit up the entire room for the other person. The sink was so close to the bed that if you weren’t careful you could splash the person lying in it! The corridor door were also completely ineffective at keeping out the noise, luckily there weren’t many guests in the block, but the workmen and the maids all showed up at about 7:30! There was air con but it couldn’t be turned any lower than 24 degrees.

The location was good but is not 50 metres from a beach that you can sit at, it is a good 15/20 minute walk to a nice beach. it is 50 metres from the coast. Breakfast was good but you have to pay for WATER! The bar was nice. The grounds and general decor was of a high quality.

Stayed in July 2022

Restaurant is in a closed room, with no terrasse. There are no table cloths and you basically feel like you are eating in a canteen. Food was terrible, especially at dinner. Such a shame!

The hotel is located in a nice quiet area with beaches and good restaurants nearby. The rooms are spacious and clean.

Stayed in May 2022

there was construction work right opposite our room which started already at 8am, i would have wished for more cut fruit, vegetarian choices at the breakfast and an egg station

fantastic super friendly staff at the reception and breakfast, good value for money, nice pool and bar area, room and balcony were spacious, free parking on premises, breakfast itself was ok

Stayed in May 2022

Room wasn't like the pictures. It was very basic. We were the only family with children.

Lovely pool, bar and restaurant

Stayed in May 2022