Tv not working Breakfast buffet not big enough

Stayed in May 2024

Everything in this hotel is beautiful (swimming pool, sea view) professional staff, delicious food the best chef 👩🏼‍🍳

Stayed in May 2024

There is not a lot to do in Agia Pelagia, it was ok for us since we looked for a quiet place, but if you expect attractions in the town in walking distance you might be disappointed.

We were a couple + 3 year child, spent 5 days in the hotel, and had a great time. The staff members were super nice and welcoming. the restaurant and pool bar snack had a great menu to offer. we enjoyed our stay.

Stayed in October 2023

Everything was perfect

Absolutely gorgeous location, great and nice personnel. We felt incredible during our stay. Definitely will come back.

Stayed in October 2023

Great hotel with pools, outdoor gym and spacious rooms. Our room was upgraded and we loved our stay so much we extended it! Accomodation is located within walking distance to the beach and restaurants. Staff are very friendly- would recommend a stay here!

Stayed in October 2023

Not a reflection on the property itself but it is quite a hill to walk back to from Agia Pelagia (the whole village is on a hill), but taxis are available.

Lovely room with great sea views! Air con worked great and the room was really comfortable! Parking was easy and both pools were lovely to sit around.

Stayed in October 2023

Nothing.

Fabulous suite with perfect views of the hills and sea. Great food at Bostani their in-house restaurant.

Stayed in September 2023

Breakfast options were a bit limited and Agia Pelagia as a place is probably not somewhere we would visit again but other than that everything was absolutely excellent.

The property was wonderful, modern, clean, beautiful views. Rooms were large. Bostani Restaurant served great food and the barmen made the best cocktails! The staff were all excellent and we had a wonderful stay!

Stayed in September 2023

Loved it; fantastic hotel & loved the small town.

Stayed in September 2023

Everything!!!! It was an amazing place with incredible views, excellent service and a staff that felt like family when we left. Thank you Katerina, Elisabeth, Marika, Chromis, George, Evgenios, Karen and Angelika for going out of your way to make our stay extra special. We will definitely be back!!!

Stayed in August 2023

The breakfast was amazing! Not only the food but also the presentation. The staff were lovely and kind. We absolutely are going again next year.

Stayed in July 2023

Warm and helpful staff. Made you feel at home

Stayed in August 2023

Welcoming staff along with clean modern rooms overlooking the pool and sea. Recommended for families with children.

Stayed in July 2023

This was literally the nicest place ever! From the beg till the very end!! The receptionists Katrina was so so nice and welcoming! The room was big and super clean! The pool and view was amazing would definitely recommend to everyone!!

Stayed in August 2023

All staff are amazing and very friendly except the old once it’s very hard to communicate with being honest

Stayed in July 2023

Nothing, everything was fantastic, we would definitely stay again!

Very clean, great location, lovely staff and premium hilltop suite was very comfortable.

Stayed in July 2023

Given the 4-star rating, the relative high-end price per room per night, below some suggestions (low cost) to increase guest experience and overall satisfaction: - upgrade coffee quality at breakfast, nespresso machine already available - Crete and Greece are synonymous for excellent delicious olive oil; strangely at Irida you have to ask for olive oil if you'd like to add olive oil on salads, omelette, bread, etc. Make olive oil 'freely' available for use at breakfast. - consider to refill the coffee capsules daily, at least start with the superior guest rooms and suites etc if not for all rooms - provide body lotion and slippers in-room, globally a standard for many 4-star hotels

Overall we had a very good stay at Irida, the location and surrounding at the hotel is enjoyable to stay at. The hotel rooms were recently renovated, spacious and comfortable, at least the room we had booked and been assigned to (#23 and #28). Very good bed mattress and pillows. The seaview from the elevated rooms as a bonus is fantastic and very beautiful, especially sunrise view is breathtaking. The hotel offers free parking, ideal as a base for several excursions to Knossos, Heraklion, ... The front desk manager and the hotel manager were very accessible for all kinds of questions/issues and very helpful. The female staff at breakfast and by the pool were very friendly and outstanding. The male staff at breakfast appeared to me to be a bit 'moody' and not so customer service orientated as the female staff, at some point even a little bit unmotivated (= personal subjective observation). Breakfast quality was excellent and variety more than sufficient to us, more in particular we loved the fresh bread, freshly boiled & fried eggs and the fresh orange juice.

Stayed in July 2023

The shower flooded floor. I thought we would have slippers and body cream. A bit low on the finer points. Got one beach towel. Had to pay if you wanted a fresh towel. Booking in took 40 min. All on computer.

The position and staff

Stayed in July 2023

The breakfast was good however the food variety is pretty poor and repetitive

The ambience was really cozy and peaceful. The service was outstanding ding and staff was really friendly and helped in all possible situations. The food was very good. Location is perfect as it was only 10 min walk from the beach and the view from the hotel was breathtaking especially on sunsets!!

Stayed in July 2023

The customer service is absolutely amazing. By far the best I’ve seen in any hotel. You can tell it’s a family business and they will do anything to make your stay as good as it can be. The rooms are clean and modern. Food in the restaurant is also very good, not to mention the drinks!

Stayed in July 2023

We have paid a lot of money but they charged some coffee per room! I know every euro counts multiplied by 12 months but when you pay 250 euros a day I would put coffee included!

The property is a modern and recent renovated!

Stayed in July 2023

Breakfast - the least likeable part of the stay. Not very varied. Average quality, just not matching the overall high standard of the hotel. Sometimes the music at the "non-quiet" pool was too loud.

The hotel is newly redesigned and it is truly beautiful. Rooms are elegant and comfortable. While the village where the hotel is located is not particularly pretty, the bay view from the hotel is quite nice. Staff was exceptionally kind and helpful. Was great to have two pools, one of which was quiet zone. The hotel has a very convenient app for managing every aspect of your stay.

Stayed in July 2023

Beautiful location, 4 mins walk to clear water beach, tavernas and shops. On hilltop, great parking around, new and modern design. Lovely and big balcony.

Stayed in July 2023

Everything was AMAZING! From the staff, the atmosphere, our room was super clean and above our expectations. Loved everything and will definitely be back!

Stayed in June 2023