Few of the staff were slow coming back to us, service at dinner was slow and a relatively limited menu..

Clean, tidy, friendly and well looked after in a great location…

Stayed in August 2021

Excellent service and beautiful location

Stayed in August 2021

Garden suite is across the street from the main building and pools. It is not at the same level as the rest of the complex.

The pool, the view, hospitality, pool bar, 5min walk to the beach…

Stayed in July 2021

The our room on first floor in reality hotel 3 star maximum, nothing special and too expensive for his equipment and size. Internet light and no stable. Bathroom riducule.

Personnel and reception very jentile and kindly. Everything was clean. Outside hotel seriously equipment. Any problems with parking. Breakfast and resto very variable , good kitchen and good price. Globally nice and comfortable location. We stay 3 weeks on Creta in different place and this one it was last location for 2 days.

Stayed in July 2021

A few minor things such as the shower thub that was a bit shallow so would easily overflow during showering. The bread at the breakfast can be improved. The music at the pool was nice but sometimes a bit too loud and too much (not ideal when trying to read a book) or the same kind of music over again.

The hotel was very nice, clean, modern. Breakfast consisted of tasty local products. The hotel is very quiet. The staff is friendly and present but discrete. If we had questions concerning our daily getaways we were very much helped by the reception staff, especially Katarina. Near the beach. Good location as starting point for exploring the island. Overall the hotel had a very relaxed vibe. We had several times dinner at the restaurant that belonged to the hotel and the food is very qualitative, would highly recommend. Great value for money.

Stayed in July 2021

Curtains do not block the light out the rooms. 7am and

Clean, great and friendly staff! Great service. Great altogether

Stayed in July 2021

Lovely hotel. Helpful, friendly staff. Very comfortable. Breakfast was really good. Would definitely stay again!

Stayed in June 2021

-

Everything! Good location, great food and outstanding staff!

Stayed in July 2021

There was absolutely nothing not to like. We wished the holidays there were longer 🤣🤣

We loved the deluxe sea apartment. It was spacious, beautifully furbished and had everything we needed. There were two swimming pools to our surprise, which were both amazing. The staff was one of the friendliest we have ever experienced. We traveled with a baby and they accommodated us in every possible way. Thank you to Irida Apartments again for a wonderful holiday

Stayed in July 2021

That couldn't stay longer😁

Food (breakfast&dinner), hospitality of Manos&Mariana and generally all of people working there, not pushy and always ready to help with appropriate advice.

Stayed in June 2021

Amazing food! Very friendly staff! Great views! Just an amazing place 😊

Stayed in June 2021

I would like recommend this accomodation.If I will come to Crete again, I want visit this place again.Lot of work have done there, they take care of their family hotel.Hard working people.

Stayed in June 2021

The beach nearby is rather modest, recommend to explore other nearby beaches. Somewhat small kitchen if You prefer to cook.

Excellent breakfast, very good fancy brand new hotel, friendly staff, good restaurant, beautiful view of the bay. Especially suitable for couples. Good selection of restaurants on the beachfront.

Stayed in June 2021

I really enjoyed my stay! The room was comfortable and very clean, the breakfast was very tasty and delicious and also the stuff was very nice. I also had the dinner in the restaurant, which was very good too...

Stayed in June 2021

- in the elder part of the hotel some renovation will be required soon - we stayed 7 days, the breakfast were pretty good but the breakfast menu was the same every day

+ great social area - 2 swimming pools, restaurant etc, in a couple of days yoga opening + family hotel with friendly atmosphere + 5 min walk to Agia Prlagia beach and plenty of bars and restaurants + quiet hotel with v good restaurant

Stayed in June 2021

- Security Breach and Communication Delay: Two days before check-in, I received a fraudulent message from Irida Hotel's booking.com account in the chat we had previously used for communication. The message, seemingly from the hotel's official Booking.com account, requested my credit card information. Unfortunately, I fell for this scam and had to freeze my credit card. After realizing the potential fraud, I contacted the hotel, and they said their account had been hacked. What added to our concern was the delay in their response; several hours had passed without any proactive alert about the breach, leaving us feeling vulnerable. This was further compounded by the fact that the hotel had earlier informed me that I would receive a link two days before my arrival to complete their check-in form. Regrettably, this inadvertently gave credibility to the fraudulent message. - Quality of Dining Experience: I chose half-board but was dissatisfied with the dining options. Breakfast quality was extremely low, with unripe or old fruit, possibly powdered juices, and below-average coffee. At some point we even skipped breakfast. Dinners lacked diversity, offering the same choices daily. Furthermore, the overall food quality was subpar, even extending to fried potatoes (lunch), which appeared to be cooked in old oil. - Billing and Service Inconsistencies: Billing discrepancies further added to my dissatisfaction. Charges for items I didn't consume were initially placed on my bill. When I raised the issue, they were removed, but later reappeared on the final bill. Moreover, there was an attempt to charge a city tax, even though I had already paid it through Booking.com. - Trustworthiness and Value for Money: These experiences collectively left me with a lack of trust in the hotel's operations. I found the price-to-value ratio significantly imbalanced. Despite the appealing facilities and aesthetics, the overall experience was marred by these issues.

The rooms were thoughtfully designed, equipped with a convenient small kitchen, captivating interior aesthetics, and a delightful shower. Pleasant view and overall lovely hotel facility with 2 nice pools

Stayed in August 2023

The bedroom was very small - in order to fit the baby’s travel cot we had to move the bed over to touch the wall. The room sometimes had a strange smell. I thought it was silly that other reviewers complained about the “dated” bathroom but it honestly does need a refresh - an old dingy shower curtain is not really what you want in such a beautiful property. We were told to download an app to do things like order drinks by the pool, but it didn’t work. The day menu could be improved; compared to breakfast and dinner, it was quite disappointing.

Wonderful staff, very friendly and attentive. We were traveling with our baby and the staff went above and beyond to make our stay a comfortable one. Breakfast was very good, as was the dinner menu at the restaurant. My husband has coeliac disease and had plenty of options to choose from. The location is perfect - quiet with sea views but literally a 4 minute walk from Agia Pelagia beach. The property is beautiful with two swimming pools, one with a bar where they make great cocktails. I had a great massage too. Overall a very pleasant and relaxing stay, and we would stay there again, but a few things could be improved.

Stayed in September 2022

extremely loud air con, uncomfortable beds

great pool, super nice staff, nice breakfast

Stayed in September 2021

We stayed in the studio garden anexa. We booked this studio for two main reasons: 1) To have a private garden as per the pictures we've seen- no pvt garden is a common yard which is used as access for studios from the 1st floor and studio next door. 2) as per room information we booked to have an extandable couch/sofa as we were two friends travelling. Reality on the field was: - studio is in another building across the hotel this isn't clear in the room information. Thus if you go to breakfast and pool you need to cross the street everytime. - studio has no extendable sofa/couch although even now information on site (booking.com) it says that. - room had also a common indoor door with the next studio (this wasn't written in the room information). - On room information it says the room has 25 sqr m but room is much smaller i would say it has maxim 18 sqr m. Had a discussion with the staff from reception showing the reservation i have and that we are missing the sofa or maybe we have been accommodated to a wrong room, we've been told that this is the room and that booking shows wrong information and that I should have checked their website. Mind-blowing 🤯. After my discussion they have corrected the information from booking and nobody ever talked with us about this incident, if we ignore it maybe it will dissappear i guess:). - the room had a bad smell from the bathroom drainage. Keep the bathroom door closed. - room walls are very thin For a 4* hotel i would have expected to receive some "we are sorry for any inconvenience this might have caused" it wasn't the case here. Also in our 2nd day of the stay there has been an electricity power outage during the night which lasted around to 2 - 4 hours more or less.

clean room, good breakfast, nice pool bar, cool music at the pool, good cocktails. Not very far (around 5-10 min by foot) from agia pelagia beach (not a very big beach around 1km long and 2 up to 3 rows of sunbeds wide) when waves are high and reach the shores you cannot lay on the beach. Lygaria beach is also close (10 - 15 min by foot) the road is a little hard so you need to be in a medium to good shape. Lygaria beach is bigger than agia pelagia beach. Location close to a lot of tavernas so you can go eat every night in a different location. There is also a supermarket close next to the beach. Heraklion Town is 20 - 30 min drive away by car. Taxi cost 35 eur to town center and 40 eur to airport. Hotel staff is nice they order taxi for you.

Stayed in July 2021

Room is very well designed but still it's very small tiny room

All facilities are new and well maintained. Nice pools and view

Stayed in September 2021

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Stayed in May 2024

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Stayed in May 2024

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Stayed in October 2023

There are no comments available for this review

Stayed in October 2023