It was amazing to be there, genuinely a pice of heaven.

Stayed in July 2023

Food. Nothing to do on the evenings inside the property.

Cleanliness and service.

Stayed in July 2023

Called ahead to check that all restaurants were open and when we get there we’re told the Greek restaurant was closed, the main one we were keen to try as we were in Greece. Quite a few teething issues with service as well, very friendly staff but service at pool and restaurants was terrible - they’d forget orders, not even come and take your orders sometimes and by 9.30am there were still yesterdays towels by the poolside

Newly refurbished with good facilities

Stayed in July 2023

The facilities are very poor at the rooms as well as the gym. Not so clean The breakfest is nice but dinner is really poor. Bread is so dry, poor verity and not so nicly presented. Spa never returned our calla and requests to set treatments. Hope they will do somthing with the main restaurant food and rooms makeover bcz the property is amazing!!! One of the most beautiful we ever visited.

The hotel outdoor property is amazing. So beautiful there! The staff is so nice, kind, great service and such a pleasent ambiance. The pool is magnificent!!

Stayed in June 2023

Brand new totally renovated property, smiling and amazing staff, the food was excellent in the restaurants that I visited and the WiFi rocks

Stayed in April 2024

The room was unfinished bad craftsmanship throughout the room which made it obvious it was rushed to be completed just to open. Food took ages to arrive on multiple occasions. Staff were extremely non compliant when you had any concerns or complaints - almost useless on some occasions. Air conditioning is non existent. Complained multiple times - maintenance visited our room and left the front door open to the room for hours with our belongings inside. Turns out the Air conditioning is just a glorified fan that's used in other Greek Island hotels - so would never actually make the room comfortable enough to sleep in. Breakfast was a free for all. No replenishment of food when it was finished - mostly first come first serve but quantity of certain foods meant about a handful of people could get them. Beverages at breakfast were almost impossible to get unless you wanted a simple black coffee as it staff forgot about your order.

We liked the room we booked, it was what we expected, however not finished as you'd expect given it was a Hilton. The restaurants were nice and the food was good when it did turn up.

Stayed in July 2023

I thought Booking a 5 star Hilton was a guarantee. It was the worst Hilton Ive been too and it is far from having 5 star. People don't know how to do their job and were lying all the time just to avoid solving problems. We were a couple bwith small babyy, They put us in a room where the Ac wasnt working, 27 degree...baby crying all night, They pretended to fix it for 2 days, trying to make us believe they did, even though temperature was the same. Then put us in another room. They tried to make us think it was upgraded, but it was a downgrade, easy to check on the website. Food was high price and low quality. Beach was unattended, and seemed dirty. They lost some of our stuff. Service was really mediocre even if it would have been a 3-4 star hotel. We had to evacuate because of wildfire, evacuation also was terrible misorganisation, they also helped to panic people. really sad because of wildfires lot of people will lose their job. but Manager clearly isnt able to do his job. I can't pay that much Money and be happy with that service

being with my family

Stayed in July 2023

- The room we stayed was full of ants and other bugs. Ants were everywhere, inside the beds, the ceiling of the bathroom etc. There were other dead insects outside our room which stayed there for days. - Food buffet was poor. When something was finished, the new serving did not come or came too late. Can you imagine bread could not be refreshed for 15 mins in the morning? - No entertainment in the evening other than Dj music in Bliss Bar. - There is a tablet in the room for ordering stuff. Ours was broken and they took it away for repair on the first day and it was never returned during our stay. - The reception staff were ignorant and reluctant to help. - The rooms are only partially renovated. All the wooden doors and frames in our room were rotten/cracked and spiders were hiding inside these cracks. The jet tub in the balcony looked super old and it was full of sand so we never used it. - Main pool was not renovated and there are cracks on the floor of the pool and on the side walls. -Pool bar; we could not order pizza or hamburger for the first 2 days because they were either sold out or not available. They were even out of ketchup at 4 pm. Menu was poor and food was always served cold. - Beach area seemed forgotten. One day there was a staff member who was helping with towels etc the other day no one was around.

- Regular staff were generally kind and helpful - Very calm hotel - Kids club was nice, staff was professional

Stayed in July 2023

The service at the pool and beach area was horrible. You wait an hour to have a lunch service and you see the order is arrived to the bar and the staff is not taking it for a time to bring it to the table. The staff was not trained well enough. It was impossible to order drinks and food and have it in an acceptable waiting time. The toilet was excessively dirty at the pool area and only one cabin. Beach area was like abandoned, the sunbeds were dirty and literally no service to the beach.

Rooms and facilities were really good. Food was tasty.

Stayed in July 2023

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Stayed in July 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in July 2023

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Stayed in July 2023