Hair dryer in bathroom not much use. Kids Club is more suited to younger children.

Very friendly staff. The kids' pool was heated. Staff is very helpful with getting beds poolside for families. Standard of food very good. Beach bag and beach towels provided. Beach bar was very welcoming and a good atmosphere. Kids Olympic Games was fun.

Stayed in May 2024

All the employees are smiling and very helpful, everything is clean, great location and great value for money. I want to mention the clerk in the lobby, her name is Rania, a lovely girl who always took care of our situation.

Stayed in May 2024

Nothing

Everything was just perfect starts with the wonderful service, food and facilities.. Great value for money!!!

Stayed in May 2024

Systems for booking restaurants . Best to book before you arrive

The choices of food & restaurants was the best . Best all inclusive in Europe been too so far . Staff are really helpful and Friendly .

Stayed in May 2024

Everything was perfect, clean, tasty and comfortable. The stuff was so nice!

Stayed in May 2024

Nothing - favourite place to be - heaven on earth

Superb breakfast with an absolutely incredible choice andIbeautifully presented. Remarkable.

Stayed in May 2024

Everything was perfect

Everything was more than perfect. Food delicous, rooms very luxury and comfortable. They even upgraded our room to the way more expensive due to our honeymoon 🥰🥰 Thank you very much! We had exceptional time at your hotel ❤️❤️❤️ We will definately come back 🥳🥂

Stayed in May 2024

Great hotel! Great food! Great staff!

Stayed in April 2024

I love everything about this resort, so beautiful, clean and modern. This was my 2nd time visiting with my family and we can't get enough!!!

Stayed in April 2024

There is no real clear direction on how to handle the dining options so it may be a little confusing ordering, reserving and finding the restaurants. Personally there were way too many kids who were not controlled by their parents.

I’m not going to lie, the hotel started out very rough to the point we almost left and got a different hotel on the island. We ended up talking to the general manager George who was very kind, helpful and patient, he was able to get us a different, quieter room, away from the kids. George and us worked through the problems and by the time we ended up leaving we have nothing but positive notes for the hotel. We went from never wanting to go back to wanting to tell all our friends about this specific hotel and why they should visit Mitsis Alila and no other hotel on the island. Many people confirmed it was the best hotel on the island, and I would have to agree. I will definitely go back. Big thank you to George, Zoi, the front desk manager I think Alex, the bellhop, and the floor manager, was not able to catch his name. All of them deserve raises.

Stayed in April 2024

the hotel was great food amazing the staff is very helpful great service

Stayed in April 2024

The check-in process was a bit weird and we had to wait for a long time. I now understand that our room just wasn't ready yet, which is ok since we got there before 3pm but it wasn't communicated clearly. When we got the room the wifi didn't work and neither did the tv. We later called the reception and they fixed it, but it seemed they forgot to open it for us, so another part of the check-in which was a bit messy. The food at the main restaurant is ok but not great (full disclosure - didn't have dinner there). Another slightly weird part is that you have to reserve certain beach beds in advance in order to use them. If you didn't reserve it, you can't use it even if it's available.

All included hotel, very friendly staff. Lots of dining options, note you have to make a reservation for the more popular restaurants. Our room was very spacious with lots of small but thoughtful treats, and had an amazing view of the sea. Italian and Greek restaurants were quite good. The other "snack bars" such as the creperie and the Tex Mex place are really cool additions for snacks and desserts. I also liked that the hotel offers entertainment in the evenings.

Stayed in April 2024

Not much entertainment. Swimming pools weren’t heated so couldn’t use them in April

Stayed in April 2024

Nothing

Excellent

Stayed in April 2024

Spa, jakuzzi, sauna, Heated swimming pool, steam room nothing was available in the package and this is the thing that I would not suggest my family to visit there ever and I would not visit myself either. These are the facilities that make people to relax on holiday and this was the first holiday spot where these things were not included. Food options should have been multi cultural Beach should be sandy instead of stoney House keeping staff was not leaving all the extras in the room for example shaving kit etc

Hotel is beautiful. staff members in Mexican restaurant, Crep restaurant and one of the pizza by beach staff member were lovely. Sorry dont remember their names. Food service was amazing.

Stayed in April 2024

The customer service at the hotel was amazing. The roons are big and equipped with everything you need. The food service is wonderful with a lot of options and many times to eat. The extra restaurants are inclusive as well but require reservations that are difficult to get. Also, they have a dress code (no shorts, no vest, no bathing suits, or flip flops). The spa and their staff are amazing and kind, they offer all kinds of services. We had massages and facials. The beach and pools are amazing. There is a kids pool with slides. There is also an area for adults only pool. Towels were a little problem at first, but the kind lifeguard went out of his way to find us some. One recommendation is to have an area to leave pool or beach toys for others to use since we can not take them back with us on the plane. Also, the pool chairs are taken quickly as people tend to go out early and place their towels to save the chairs until they go back out. The location is central to the different sites like Lindos, Old Town Rhodes, and other beaches. The hotel offers car rentals at a decent price. There are shops in the hotel in case you forget anything. The bars come stocked and make very good drinks. Every night there is different entertainment by the night bar.

Stayed in April 2024

Everything was perfect

High quality hotel. Delicious food, wide variety of restaurants (crepes, mexican, italian, greek, ice cream, pizza etc.). Beautiful architecture and very clean. Really kind staff

Stayed in April 2024

It was a beautiful resort.

Stayed in March 2024

Expected more activities for kids

We liked the location, food, staff warmness, facilities, and excellent services

Stayed in April 2024

The Italian dinner could have a better menu.

The staff were fantastic. The welcome was excellent. The food was truly delicious. Exceptionally clean. Tennis was great, included. We tried a yoga class, it was great. The late entertainment is really good. The drinks and bar staff are great. The pool were always clean. The there was no messing. We could have an early breakfast before we left the morning. The room was amazing. Highly recommend the Asian restaurant 👌

Stayed in October 2023

Maybe our room needed a little touchup. The hotel was not old, but from the outside, it looks really modern.

We liked everything about the hotel. It was fantastic in every way. Staff were really nice, food was good and the hotel in general was really big and had lots.

Stayed in October 2023

N/A

Everything

Stayed in October 2023

It's a small problem, but still. Since there were two TVs in the room, it was disturbing that the TVs were from the same manufacturer and when the children changed the channel, it changed on both TVs.

Really liked food, cleanliness, various catering options, beaches, the theater performances, evening concerts, good bar staff. And one of the biggest surprises and good experiences is after checking out. We could continue to use all the services provided by the hotel (except our room) until we had to leave.

Stayed in October 2023

Nothing at all

Literally everything amazing amazing hotel and place

Stayed in October 2023