The hotel is huge and located on a hill, on different levels. A huge number of stairs, can be difficult for families with children and for older people. Some parts of the hotel can be very noisy due to parties or concerts.

New modern buildings and rooms, great views of the sea.

Stayed in October 2023

Queues, queues, queues, everywhere, pizza, kebabs, snacks, bar by the pool and by the sea, staff annoyed, as a manager I would not allow this. Restaurant staff, delivers drinks, often forgets you, doesn't take away plates during meals, doesn't bring new cutlery, chaotic, weak restaurant management, works on friendship superior subordinate and that's always bad. Sunbeds, occupied all day from 7.00 in the morning by one customer who puts a towel on a sunbed before breakfast and thus reserves it for the whole day..., no one handles it, no one looks after it, in the morning at 8.00 nobody at the pool and the surrounding area and all the sunbeds are occupied... In many modern hotels, this "mess" is solved by collecting towels, not here... Many stairs, not suitable for elderly people and parents with children + prams... The kitchen is at the level of a racing restaurant... They don't replenish food already an hour after opening, this is not acceptable in a 5* hotel... A minimum of Greek meals and a minimum of Greek desserts, which is a great pity when Greece is full of this... There are 3* hotels in Greece with a higher level of gastronomy... I had to ask for a replacement 3 times for the return of the beach towels, they take them away and don't bring them back... Cell phones, cell phones, cell phones, a chapter to itself... in my opinion, there is no such thing as a waiter on a cell phone in front of customers, it's very rude, same lifeguard, attention and contact with the current reality is slipping away... again an example of weak management ... Outdoor pool, (infinity) extremely dirty, try to look through diving goggles.. I would like to write a better review and some of the staff really try but a few completely screw it up...

Rooms and their equipment Wonderful environment, nature.

Stayed in October 2023

Room and location

Great location and lovely big room

Stayed in September 2023

Beach restaurant and beach bar there was always quee.

Everything was good. Sea was clean, dishes were tasty

Stayed in August 2023

The swimming pools were too warm The lack of ability to mingle with other guests in the evening due to not having a central entertainment area. It was difficult to find the activities during the day. Because the pools were smaller and more separated they felt quite claustrophobic with the beds very close together.

The range of restaurants and how close it was to the beach. The style of the newer buildings are amazing. The bars and snack bars ok the beach were great. The food in the main restaurant was very good, with only the presentation letting it down. Beach towels swapped daily at the room was brilliant.

Stayed in August 2023

meals are bad hygen is poor beverages are bad quality

Stayed in August 2023

Many people of the service were rude. Made the impressions they are not interested and do not care

Stayed in July 2023

Sauna was not working The room we took for a few hours on our day of departure was not great air con not working , fridge not working … I would have been so disappointed if our stay was there for the whole holiday duration such a big contrast to the new build

Our superior see front room was amazing clean beautiful view , great air con ( once we knew how to work it) staff were very friendly. The med restaurant was so nice with great menu choices

Stayed in July 2023

Housekeeping was very loud, food at a la carte restaurant was very bad. The layout of the hotel was strange and elevators were not working so you had to climb up and down to go to the beach.

buffet style restaurant was really good, food was fresh. staff is very polite and helpful, infinity pool was very good , beach was clean, drinks were good

Stayed in July 2023

You never get a chance to sit by the infinity pool,there are towels on the sunbeds non stop even tho is says that is not allowed to reserve no one is checking,one more thing is about food,very poor buffet!

the views were stunning

Stayed in July 2023

it was unclear if we could use the other hotels facilities which led to a lack of variety in restaurants available. Specifically I’m the day time. a pool side menu would be nice.

staff friendly, pool very nice. good restaurants

Stayed in June 2023

long waiting times at bars and food corners (pool and beach) unfortunately we got served quite often with dirty, mugs, drinking cups or cutlery so we ended up checking everything before we started drinking or eating which was annoying.

location, pools, beach and food simply amazing.

Stayed in June 2023

Food options were not existent for anyone that doesn’t eat pork! Almost Everything had pork wish there was more options. Asian restaurant needs ALOT of work ! amazing concept weak food!

the staff and full on experience was good! the facilities and the views are super nice!

Stayed in May 2023

The Public pool was always packed, getting a sun bed is impossible. Most of the staff was great but a few were absolutely impolite and making fun of us. You could reserve restaurants just one single time for the stay (officially). Other guests have told us they were able to go around this and go more often. There is no room service. The way drinks are organized is hard to understand. When having breakfast at the buffet restaurant, for example, and you wish a cold coffee instead of hot, you have to walk to the bar yourself and get it and go back. The same with alcoholic drinks. When having the brunch, you are not allowed to be served a cocktail, but if you stand up and go 5 meters to the bar and sit there, you can drink a cocktail. I do not understand the sense of this system. Food in the a la carte restaurants is also interesting. Per person you are only allowed to order one starter and one main. If and they expressed this harsh, if there is more hunger, you can potentially order something afterwards.

Greet room and very comfortable! We had a private pool which was great and most likely the only room category I would take coming here.

Stayed in September 2022

The gym facility is not a 5* caliber. Also, sauna did not work.

Great ocean view. Multiple restaurants. Spacious rooms and personal balcony.

Stayed in September 2022

Too much person for quantity of pax on beach and swimming pool

Stayed in August 2022

The beach beds cheap and don’t fit the quality and price of the new rooms. The restaurant booking system is so inconvenient unless you spend time to book online you will not end up with a booking. The food was of basic tastes nothing special. It is very impersonal hotel, probably the crowds and relatively low amount of staff contribute to that. The internet was bad, I had to work on my mobile roaming. It is so far from everything worthwhile to see in Kos. The gym was so bad. Messy dirty and poor equipped. No room service, I wanted water and they told us to go and get some at the supermarket. Cleaning only takes place a certain time of the day. The boxes with the beds were often left filthy by the guests and nobody would clean them.

The new rooms with the plunge pool are nice and the view is amazing. The mini bar was stocked up once a day with nice drinks. The beach activities are great. The new boxes with the view.

Stayed in August 2022

service was very slow, we had times that we went for drinks but weren’t seen to and ended up leaving. The buffet didn’t have a great range of options.

really nice location with great views. I liked the restaurant options. Staff were friendly and helpful. Organised good packed lunches for days out.

Stayed in June 2022

Bar in the evening was so slow you could be sitting easily for 30 minutes before a drink arrived as was table service only. If we were on our way out sometimes we had to leave before it arrived. No proper swimming pool and no chance of getting a sun bed

Very good breakfast. Location beautiful all bars and restaurants overlook the sea. Booking restaurants lovely and definitely worth trying. Good choice of drinks and food. Beach snacks and drinks nice and included.

Stayed in May 2022

The property was very close to the beach. The staff were lovely. Pool was brilliant. They even offered us a free room upgrade into one of the refurbished sweets, and that enhanced our stay tenfold.

Stayed in September 2021

The luxury wing is in the middle of the wider cheap structure. But everyone has access to the facilities. There is a main self service restaurant . The others a la carte whose quality is way higher are available by reservation only but is difficult to book. Reception staff is equipped for just basic requests but can’t deal with any special requests However they are very kind

The luxury wing is beautiful with amazing pools and luxury rooms, however is in the middle of a wider resort very average..

Stayed in August 2021

Main areas of hotel lovely, FANTASTIC STAFF, good food, good value for money.

Stayed in August 2021

The sunbeds on the beach are less comfortable. I would definitely recommend also luxurious sunbeds on the beach in order to satisfy guests who are not able to lay on the sunbed near the pool. I also would recommend hard-plastic (wine/cocktail) glasses for the pool and beach area. I got my wine, Prosecco and cocktails in paper cups. I didn’t like this very much.

I absolutely loved the infinity pool, including the very comfortable and luxurious sunbeds. I enjoyed my stay to the max!

Stayed in August 2021

Nothing

Stunning although the staff are who made my stay exceptional. Especially all the staff at the Den bar.

Stayed in October 2023