My only gripe really is that the all inclusive literally meant the food and the pool. Anything else was extra e.g. to play tennis it was 10 Euros (and with bent rackets and balls that didn't bounce), the pool table was 2 Euros a go. Also, they shut the main pool at 6pm which I think is a bit early in the height of summer

The food was excellent, the staff were very helpful and the pools were good (and clean).

Stayed in August 2023

middle east dinner is terrible no cleaning of the room the day after the arrival the timing of the night shows, too early

kindness of the personal late check out of the room

Stayed in August 2023

We didn't enjoy the food very much but I guess it is a matter of taste. For us a lot of the soups were far too salty, a lot of the foods were very oily and all in all you could really feel that it was "all inclusive" food and does not have the same quality as restaurant food. If the food were improved, it would be the perfect hotel for us.

Clean hotel, nice staff, good beaches nearby, clean pool, entertainment schedule every evening.

Stayed in August 2023

Nice family and kids friendly hotel. The staff were helpful and very accommodating. Location was good too, Chania city 10mins by taxi, and there's a beach within 5-10mins walk. Different cuisine theme every day 👍There is also a mini market inside the village hotel and it was a plus for us 👌

Stayed in August 2023

All inclusive package - soft drinks are included but are the local ones - not the real coca cola. The cocktails included in the all inclusive - nothing special. To go to our room there was a flight of stairs and some more stairs since it was 1st floor. Should indicate whether we want to choose ground floor or 1st floor. Too much heat in restaurant. No air condition and not much fans. Umbrellas should be bigger. For more shade Too many children with all kinds of swimming lilos, tyres etcc in All the pools. No long mirror in room. Hotel is quite close to a bus stop but going to old town you have to go down the road for the bus stop and obviously coming back you have to come up the road from bus stop to hotel. If you dont walk much it will be difficult to walk in the sun. Same for the closest beach. It is down the road from hotel. Only 10 mins walk. But coming back road is quite steep.

The resort is nice. Food is very good. Food and drinks all day

Stayed in July 2023

A lot of screening little kids

Nice location. Close to the beach and easy to get into town.

Stayed in July 2023

Only thing I could complain about is the lack of pool toilets. It was a hassle to walk so far. Could have done with a few more dotted around perhaps near the pool bar

Spotlessly clean and the staff were extremely friendly

Stayed in July 2023

Location - walkable to beach, regular bus to Chania. Rooms- modern, clean. Staff - friendly. Not intrusive (unlike some other AI hotels) Food - no issues with a gluten free family member. Buffet labelled and specific.GF products available on requests. No issues finding a sun lounger

Stayed in June 2023

The food was not so good, puting ham almost in everything.

The hotel is very nice, big and planty of space in the pool, the room was big and clean and looked pritty new too.

Stayed in August 2022

Quality of drinks is low, especially "juices" and soft drinks. Some of the staff has a passive-agressive attitude that makes you feel that they despise you.

Superb room, modern, stylish, with a balcony facing the children's pool and even some sea view in the background. Great beach nearby. Excellet food quality, great selection, with changing thematics for dinner. Freshly baked pizza and gyros all day. Clown performance was exceptional.

Stayed in October 2022

- While they were clean and functioning, general facilities and particularly the rooms were very outdated and in need of a refresh. Some rooms/areas have already been renewed, so it's a bit of a hit and miss and, in our case, we were in one of the rooms in the old main building. As a positive side of this, our room had a sea-view. - Drinks were of really poor quality. During the meals, all juices were powdered drinks with no resemblance to any fruit juice. While freshly squeezed juices are not expected, at least the regular bottled drinks could be served. On the alcohol side, the wines and spirits (random brands of gin, rum, vodka) were of low quality. - Room cleaning was only done every second day. In a seaside 4-star hotel, daily cleaning would have been appreciated. - Children playground, located near the swimming-pools, was closed (fenced) during our stay and it seemed to be in a semi-abandoned condition.

- Excellent food choice: varied selection on all three meals as well as in-between, slightly changing every day. - Wide pool area with different pool sizes and seating areas, and at reasonable walking distance to the closest beaches. Swimming-pool slides and smaller pools for kids. - Professional and helpful staff. - Good price/quality balance.

Stayed in September 2022

our room whilst quiet was facing into an undeveloped part of the resort facing onto former construction work.

well situated and staff were helpful and friendly.

Stayed in August 2022

Polite and efficient staff. All the food was very nice. Great pools.

Stayed in June 2022

small room

very clean

Stayed in June 2022

small rooms

food , pool area

Stayed in June 2022

Lots of cats roaming around the outside eating areas.

Our private pool was great, although very cold in the shade. Would be very refreshing during the summer months. The food selection was great and varied. With masks and gloves provided for hygiene (although this wasn't enforced as some users didn't abide by the rules).

Stayed in April 2022

The WiFi only worked at night hours, or at times were not many people were around. That sucked a little, but on the other hand you have even more time to spend with your family... ;) that's not too bad either. Sometimes people need to be forced to put their phones away too learn how to live again. 😅 Some of the entertainment possibilities for rainy or too hot days (pool games, spa, training room,...) are closed due to Covid. That makes it a bit harder to stay indoors. The TV didn't have a big choice of channels. Have seen better. Also the screens were pretty small and bad resolution. The buffet is pretty good, but you should be careful with the breakfast eggs from the oven. Our little son actually got salmonella from eating a not totally cooked egg, which mostly ruined our vacation experience. It's partly our fault since we saw that the egg was still liquid, but just as a warning for you: Better have the well-done ones... Also be careful with the mayonnaise, the one I had tasted a little fishy once or twice... But altogether it was a very nice stay, even tho we had our complications.

Overall I'd say it was a good hotel. The food was good, big choice of different dishes. Well, the breakfast was good, too, but always the same, no big variety of cold cuts or spreads for bread eaters. Two sorts of cheese and three sorts of mortadella were not enough for a breakfast gourmet like me, who likes some camembert, liver, ham or mozzarella from time to time... ^^ The bread itself is wonderful tho, and a big variety. The pancakes every morning are a great idea, tho I personally prefer the dough to have a little salt in it (it did not, at all). But lots of people still got them every morning, like my husband, for example. ;) There's always lots of cakes and desserts, tho they are very much Greek style (lots of sugar, not so many different tastes for gourmets again). The rooms were clean, cleaning service every day per request 👌, the cleaning staff was very nice and friendly. The ladies always made the stuffed animals sit on the beds in a cute way for the children, and it was always nice to come back to a clean and not anymore messy room. All of the employees were very friendly and nice and made you feel welcome. Especially towards the children, but that's just the Greek culture for you... The pools are great, and especially cool for kids since there are many different pools with different depths. Lots of entertaining water toys and floating animals. They have a circus every Tuesday night, very nice for the kids. Twice a week there's live music at the dinner. 👍

Stayed in October 2021

We got a nice bit of sunlight by our pool every day but not enough to make the pool water any warmer at this time of the year. However, we braved the cold water every day without any complains. The hotel is located 4-5km away from Chania centre so it is a bit of a stroll if you don’t want to take a taxi or a bus or you don’t have a car rented.

My friend and I stayed here at the beginning of October and we really enjoyed our stay. We stayed in one of the rooms with a private pool and it was really good. The room was clean with plenty of space. The general areas were always clean and tidy. There was a good selection of drinks at the pool bar and there was a great selection of foods each meal time. There was plenty of food available too at the snack bar. The staff were friendly and happy to help. Everyone was required to wear masks and disposable gloves whenever using any amenities in the restaurant and the snack bar.

Stayed in October 2021

Good food, nice pool

Stayed in October 2021

Bad selection of non alcoholic drinks. Water in pool is not heated, only kids are able to swim

Very nice staff, good food

Stayed in October 2021

Food

Pools, gardens, bed

Stayed in October 2021

Some theme food nights where less good than others. Asian food wasn’t that good. But Mexican was great.

Good breakfast, especially freshly made crepes and omelettes. Lots of choices, cereals etc. Many different kinds of coffee, very tasty. The location is quiet but close to shops and restaurants. Very popular with families, pools are well maintained (cleaned every evening) and spotless. Drinks are good quality, local Cretan beer is superb.

Stayed in August 2021

Spacious clean accommodation with very attentive staff. Food was excellent-plentiful and varied. The pool facilities were excellent.

Stayed in August 2021

We had a travel cot in our room and it was tight! One side of the bed couldn’t be moved around with the bed, buggy had to go out onto the balcony! The pool closes too early, 6pm sharp. Way too early for kids. For breakfast an egg station making fresh omelettes would have been great.

Food is a great quality and pools are great! No hassle getting sun beds every morning and very family friendly! Location is great and very close to Chania and a walk to some shops and restaurants for a change. Very good value for all inclusive and great variety of food.

Stayed in July 2021