All the outdoor pools were extremely cold, so much so that very few people actually swam and our daughter would go purple from cold after a few minutes in the pools.

Fantastic and beautiful resort, enough entertainment for the whole family. Absolutely good value for money along with great food!

Stayed in May 2024

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Exceptional hotel, perfect place for family vacations. The hotel is huge, includes many pools, attractive water park and easy access to the beach. Food quality and flavors were exceptional as well. Staff are extremely helpful and kind.

Stayed in April 2024

The resort was wonderful. We enjoyed our room Had a great day in the aqua park Loved the evening shows

Stayed in April 2024

No comment

Everything. More than expected. Really liked the resort. Breakfast, Lunch and Dinner was great. All inclusive is the way to go with this resort. The spa is awesome.

Stayed in April 2024

A couple of minor kinks as we arrived opening day of the season, but we would definitely stay again. The pools weren’t heated (not sure how common this is since the pools are so large), so quite cold early in the season. Room for improvement would be daily yoga with a trained yoga instructor, more vegan options with protein at the main buffet, and organized teen activities.

Large and comfortable rooms, very friendly and effective staff, delicious, fresh, and great selection of food. Nice variety for gluten free. Very nice a la carte restaurants, we loved Enso (Asian). Lots of things to do around the property. Clean and elegant facilities. One-day turnaround for reasonably priced laundry service.

Stayed in April 2024

Room was too hot, even after someone came to fix it, still never cooled down so it was hard to sleep. Back screen door would not lock.

Everything from the staff, atmosphere and amenities!

Stayed in November 2023

Freezing cold pools Had to stay seven nights to get access to a la carte restaurants on more than one night. Fridge in our room didn’t work.

Good food - especially breakfast at Veranda, lunch at Elia and a la carte from Enso. Great water park - kept the kids entertained. Close to airport and super easy to hire a car for day trips.

Stayed in October 2023

There is not enough for 12-16 age group. Only one table tennis table which was always in use. No organised stuff Other inclusive catered for this age group. This was a huge disappointment as grandparents with a 14 & 15 year old.

Amazing food. Great value staff exceptional Loved it

Stayed in October 2023

Nothing to complain about. The only slight down side is the physical location as there is not much to see / do outside the resort, but we were happy to stay and use the great hotel facilities

Beautiful hotel, loved the aesthetic. Staff were friendly and professional. Very smart

Stayed in October 2023

Great food, beautiful big pools and friendly staff.

Stayed in October 2023

The staff, food & facilities.

Stayed in October 2023

Kids area is closed for Parents most of the day. There was a bad smell in our bathroom from the sewage

Wonderful hotel, great rooms, best food, wonderful staff.

Stayed in October 2023

I have no complaines

We liked very much the swimming pools,the food,the bars,the shows at night,and the kindness of the staff

Stayed in October 2023

The room - The bed was too small and too soft. The single bed is not comfortable. The pillows were not the best for 5 stars hotel. The dining room - the major dining room - is too noisy. The food is almost the same every day.

The pools - big and clean. Large space for may people to enjoy. The water park is very big and diverse. It is best for all ages, from very young children to elderly people. The place is a big for everyone to enjoy and also relax at the same time.

Stayed in October 2023

Everything was beyond amazing, staff accommodated to everything you could ask for. So much to do at the resort, amazing food and so close to the beach.

Stayed in September 2023

The beach... I was expecting a much nicer beach in Crete. Some small safety issues- the stairs to our room were a bit broken, and the floor near the pool can get slippery.

Perfect resort for families, all pools were amazing, water park was a great fun for the kids. Restaurants were excellent (we tried two: VERANDA and ALMYRA). Dinning room serves nice and tasty food. The room was clean (cleaned every day, and the cleaning lady was nice and friendly). The overall atmosphere is relaxing and fun. At some point two of the kids needed to see a doctor - and the resort had one in-house!

Stayed in September 2023

There was nothing to complain about but if I had to give a suggestion it would be to also have a games room in the palace and the evening entertainment lasts a bit longer

Everything was excellent! From the food to the pools to the staff to the entertainment 😊 Definitely value for money!

Stayed in September 2023

We got invited for dinner at the new resteruant near by the ocean the night before we check off, , said it's new opened one, but the woman with long curly hair which was supervisor or something, she wasn't very nice to us, refused us 2 times for table changing , and they gave us the wrong time for the sunset, we was planed to have a sunset dinner there. I traveled many country and many hotels, never really seeing any one refuse guest's table change request. Was really horrible experience, I even said 'this is our last night stay here' can we switch to the table near the ocean, there were 3 people ate there and just left. My answer was even rediculious, said that table was for 4 person.

The water park was fantastic. Staffs there taking good charge. So many entertainments.

Stayed in September 2023

the main buffet was quite limited in choices

facility and services offered are truly amazing

Stayed in September 2023

Our rooms were too close to the music at night. It did quiet down after 11 or so.

Enjoyed the activities such as mini golf and the water park. Had dinner at the Asian restaurant which was really good.

Stayed in September 2023

The main restaurant was very noisy, but this was to be expected given the huge number of kids around

The facilities for the children were great. They had a ball!

Stayed in August 2023

Less party music noice from near by restaurant

The grand Villa was exceptional

Stayed in August 2023

The food is medium level, large quantities, but not varied and high quality

A place where everything is really included, from morning to evening, it's a shame that the bars close at 11:00 p.m

Stayed in August 2023

It was all inclusive. Kinds of snacks were very few. Only pancake and ice cream corn was all for us. Restaurants were very warm without air conditioners because of no inside area. It was too hot to have a meal.

Well organized. Everything is managed well. Not crowded. Food was also nice. People in hotel was amazing. The best part was waterpark. It was huge and all generations can be satisfied. We, our family, were also pleased.

Stayed in July 2023