It was a little bit strange for the reception to be on the 6th floor which could be a bit confusing at first. Also there could be some waiting on the check in, as they tend to have just one person on the desk.

It’s located just in Cayala which is convenient for the amount of restaurants in the area. Not much noise is the place where it’s situated, so I was able to sleep well.

Stayed in March 2024

Mostly the service that I recd.

Clean

Stayed in March 2024

lack of basic amenities

staff service and location

Stayed in December 2023

The layout of the room is very different than what I’m used to in the states. In the states you have all the restrooms in one room, but in this case the private area of the restroom was enclosed only by a glass sliding door and the sink was outside with in the bedroom. I’m saying it is different not that is wrong.is just something I didn’t like about it.

Friendly staff always willing to go out of their way to help and serve as needed.

Stayed in October 2023

we had decaffeinated coffee in room only sheets were a bit old in our room the thermostat difficult to set I froze in the room intermittently at night and no extra Blankets. Used towels to warm up.

location, quiet room, great breakfast, nice view ftom restaurant balcony

Stayed in October 2023

N/A

Hotel was located in Cuidad Cayala which is a very nice and safe area in Guatemala City. The breakfast was good. The stuff was great, specially Vanessa and Danilo.

Stayed in September 2023

The key system was not working, we were not able to have use the elevator or enter our room without someone of the staff

cleanliness

Stayed in April 2023

the restroom

Stayed in April 2023

Nothing- everything was enjoyable.

The hotel is beautiful and the location was perfect. Ciudad Cayala is safe with lots of good restaurants and shopping. The staff are all friendly and the views from the upper level are breathtaking.

Stayed in April 2023

N/A

I was in Guatemala City for a week long conference. The AC Marriott proved a comfortable home base, situated in the Cayalá neighborhood (with good options for dining out).

Stayed in April 2023

No free cancellation policy

The aesthetics, modern and minimalistic

Stayed in December 2022

The breakfast menu and the buffet is lame.

Good parking space

Stayed in October 2022

No amenities in the hotel, no pool, sauna, jacuzzi. Regular room's view is underwhelming. Rooms and halls are very basic, square and pale. Weird arrangement for the bathroom; has a slide door for shower and toilet, and the sink is outside, near the bed. Parking was somewhat confusing on entering and exiting, but staff was helpful. TV only had Netflix, YouTube and Pandora, and was clunky to access, since you had to enter your username/password using the TV remote, and manually exit after leaving.

The location is great, right in the middle of Cayala, with restaurants, bars, shops, entertainment and walking right exiting the door. The breakfast was pretty good, a regular buffet breakfast with some local food as well. The view from the terrace is awesome. Rooms are comfy for sleeping and resting.

Stayed in September 2022

the staff was so rude and not very welcoming, they didn’t explain how the parking works and we had to pay it because they don’t take responsibility if one of their employees did not give the correct information. they didn’t indicate Where the room was and they made the check-in so difficult for my uncle

the breakfast was amazing and the location it’s very convenient

Stayed in July 2022

You can get better more luxurious rooms for the same price. The windows and glass panes in the room were dirty.

Location is one of it's key attributes. I would recommend this hotel for those looking to enjoy of Cayalá and the places nearby. The Hotel is great if you're planning to spend most of the day out in the city.

Stayed in June 2022

No body soap

Stayed in April 2022

the hospitality

the phone of the room didn’t work the coffee machine didn’t work

Stayed in March 2022

the receptionist

fancy

Stayed in February 2022

nothing

the location

Stayed in January 2022

Nothing

Breakfast was great! I wish they had more local food but it was excellent! I’m pleased!

Stayed in December 2021

The floor wasn’t really clean. And the food expensive and not really good

Confortable bed and friendly staff. Location it’s nice because of Cayala. Parking a bit confusing

Stayed in December 2021

breakfast not included

Stayed in November 2021

The reception desk is on the sixth floor! Not on the first floor where most hotels have it. The traffic to get to this hotel is terrible. One night there was an event going on at the shopping center and it took over an hour from the entrance to the shopping center to get to the hotel.

Located in one of the nicest and safest areas of Guatemala. Located in a huge shopping center. Close to restaurants, shops and movie theater.

Stayed in November 2021

The elevators are slow

My room was always clean and the check in/check out process was fast and efficient

Stayed in November 2021