The parking needs cement

This is an exclusive property with a nice environment

Stayed in January 2024

Our room was located just next to a supply room for cleaning stuff. It was very loud sometimes.

Pool and food.

Stayed in March 2024

My family and I loved everything.

Stayed in February 2024

Everything it ok no comment

Property it nice and clean I recommended

Stayed in September 2023

Very nice place

Stayed in July 2023

the rooms and pools

Stayed in May 2023

Excellent restaurant, service, accommodations

Stayed in March 2023

poor enforcement of quiet hours. one group partied in the pool outside our cabana until 1130 PM. Even after talking to security and having them intervene, they stayed around talking for some time. the pool is supposed to close at ten.

clean well appointed wonderful staff beautiful grounds spacious room uncrowded beaches

Stayed in February 2023

I think the breakfast could be better since is too small, also for the dinner my suggestion is include more tipical food.

In general I spent very great time in the hotel. Service, attention etc was good.

Stayed in January 2023

everything was great !!

Stayed in December 2022

In a hot place like this it is mandatory to have an access to a free drinkable water :) we had just a small bottle of water per person which was far away from enough :) Also - mosquitos are terrible, I recommend to add nets on windows in the rooms.

The place is awesome! The staff is great :) Special thanks to Jesus who helped us and made our stay unforgettable :)

Stayed in November 2022

front desk staff wasn’t great. they didn’t let us check in until 1 even though hotel wasn’t very full. they only gave us 3 breakfasts even though we spent $200 on food and drinks in or one day at the hotel. gave us a hard time abouteplacing my pool towels.

Gorgeous pool area. excellent food. one of the nicest resorts I’ve ever stayed

Stayed in August 2022

the pillows were too big and stiff for my neck, I had to remove it but wasn't comfortable the rest of the night. The restaurant and bar prices were I believe too expensive. Around 65 dollars per meal for 2 people.

Pretty pool and private beach. Everything looked really clean. Staff was really kind and the breakfast was good and big enough.

Stayed in April 2022

We liked everything

Stayed in April 2022

The beach immediately behind the resort and in the vicinity of the resort needs to cleaned up of all the discarded plastic bottles, plastic flip flops and other trash. Such an eyesore and heartbreaking to see litter all over an otherwise beautiful beach - no one wants to go to a dumpster beach - however, surprisingly the shore right next to the water looked very clean - it was the area between right behind the hotel and the shore. All businesses should form an alliance to maintain that beach and city clean as it appears the municipality does nothing about it. Also lots of trash dumped on main road - simply disgusting! What the hotel can control is the litter behind and immediately around the property and have workers pick it up twice a day, once in the morning and once at night. Just a sheet on top of the bed, no comforter. The safe inside the room did not work properly, it was very complicated to program, alarm kept going off and batteries for alarm had to be removed because no one knew how to fix it or reprogram it. Worst safe ever - stick with the simple ones that use 4-digit codes!

There are three nice outdoor pools at the facility and the open air restaurant is close by. Very hardworking employees, restaurant food was decent and fresh, and premises kept clean. Bartenders very nice. Pools are open until 9 or 10 p.m. at night and perfect for an evening dip. Loved the tiki hut and bungalow buildings. Quiet and peaceful - no noise heard from other units.

Stayed in March 2022

My only comment here will be the restaurant, maybe offering move local options will match better than an almost whole European menu.

It is a great property, the pool views, the room, simply amazing!

Stayed in March 2022

the room includes 2 adults and 1 child - and we were 3 adults (1 extra) and 1 child - so we knew that we needed to pay 1 extra person. The policy says that children under 8 are free - and they charged me one more extra person for him! I explain and they just didn’t understand.

it was clean

Stayed in January 2022

black sand is beautiful but hot. cools off around 5 pm

beautiful, remote, close to the “liberacion de tortuga” which was the cutest thing ever

Stayed in December 2021

The Menu is very limited and too expensive. I know it's Monterrico and food isn't exactly cheap there, but I feel there should be more variety both in the menu and the price range. What we ended up doing was just having the complimentary breakfasts in the hotel, and then we ate every single other meal outside since we would easily spend half as much as in the hotel without a real difference in quality.

It is one of the hotels near Monterrico with the nicest facilities. The property has direct access to the beach. And the three pools are very nice to hang around.

Stayed in November 2021

NA

Privacy Great service Great music Great food

Stayed in September 2021

There was a strong bad smell in the room all night.

The jacuzzi in the room

Stayed in April 2024

We booked 2 nights in this hotel from February 14th to 16th. Everything was fine until the 15th, around 11am, a group of 120 persons from WORLD OF LIFE missionary catholic church arrived to the hotel from a 1 day stay WITHOUT ANY ANNOUNCEMENT OR PREVENT from Management or staff. My wife went to the reception to ask for explanations and the hotel manager shouted at her, saying that they were doctors helping people trom Guatemala, that the Mayor of Monterrico was part of this church (he was present for the lunch), that he accepted this group to be nice to the municipality, but this hotel doesn't accept usually daily pass. Instead, we discovered that they were missionaries and that the hotel received 150$ / person without any care or warning to the hotel clients. He added that he had no explanation to give her and shouted at her. THIS SITUATION IS UNACCEPTABLE AND WE ASK BOOKING FOR A FOOL REIMBURSEMENT but nothing happened yet.

Stayed in February 2024

EQUIPO PLAYA

PISCINA

Stayed in July 2023

there were not a lot of options in the restaurant and everything was very expensive not of good quality

it was clean and room was nice

Stayed in September 2022