Calzada Roosevelt 22-43 zona 11, Zona 11, 01011 Guatemala, Guatemala
#7 of 69 hotels in Guatemala
Guests' ChoiceBased on 220 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.1
Staff
8.8
Value for money
8.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Nataly
United StatesEverything was great
Nice place and clean
Stayed in May 2024
Reviewed: 22 April 2024
Josselyn
Costa RicaNice installations, the food and the staff were amazing
Stayed in April 2024
Reviewed: 19 April 2024
Juan
HondurasBar closes early for a Saturday night (1 am)
Excellent facilities
Stayed in April 2024
Reviewed: 1 February 2024
Alicia
United StatesEverything is perfect
It was AMAZING!!!!!!
Stayed in January 2024
Reviewed: 30 January 2024
Vivian
United StatesThe staff from front desk doesn’t have some It lacks a little more empathy to guide new tourists than the rest, the very polite staff
I like the swimming pool, the restaurant the connection with two shopping mall is wonderful
Stayed in January 2024
Reviewed: 9 November 2023
Judy
United StatesWe liked everything. Only inconvenience was trying to get room service in the morning. The phone line was always busy and we never got through. We had to go down to order coffee to be sent up.
Beautiful, luxury hotel, in a great location!
Stayed in November 2023
Reviewed: 6 November 2023
David
United StatesRoom was a bit cold and not able to switch it to get warmer also not having taxis available was a very inconvenience
Stayed in November 2023
Reviewed: 30 September 2023
Erick
United StatesSpa Lockers not avaliable for hotel guests, only for members, this is very disappointing. Complementary shuttle to airport no longer available.
Great breakfast food and variety, the ladies preparing the eggs to order are exceptional, very friendly and helpful. Waiters and hostesses are also very friendly.
Stayed in September 2023
Reviewed: 30 September 2023
Robles
United StatesDinner in hibiscus restaurant, was terrible.
Everything.
Stayed in September 2023
Reviewed: 20 September 2023
Dionne
BelizeThe toilet was almost in the middle of the restroom making showers awkward. The restaurant was overpriced and the food was not great!
The amenities, the next door mall, spa, sauna, visual aesthetics all appealing.
Stayed in September 2023
Reviewed: 24 August 2023
Hector
United StatesThe room service meal.
Stayed in August 2023
Reviewed: 14 August 2023
Paul
Jerseystill good
Stayed in July 2023
Reviewed: 7 August 2023
Javier
United States"It seems like a medieval rule not to allow entry in shorts on a Wednesday at 5 o'clock in the afternoon at the Lobby Bar. I felt violated when I was prevented from entering to have a drink after a long day of work. Fortunately, there's a shopping center below, and I decided to go there from that day on."
"Fantastic hotel with very good facilities to have a great time."
Stayed in August 2023
Reviewed: 3 August 2023
Gabriela
United StatesNothing
The breakfast was out of this world. It was the best I’ve ever had
Stayed in July 2023
Reviewed: 18 July 2023
Patricia
Dominican RepublicShowers were not working properly. A bit overprice.
Clean facilities. Good food.
Stayed in July 2023
Reviewed: 8 July 2023
Luz
United StatesNo a thing!
Everything was just perfect
Stayed in July 2023
Reviewed: 3 July 2023
Krisztina
GuatemalaEverything was very nice.
Our room was spacious and comfortable. The elevators coordinated well, no long waiting times. Excellent breakfast and the pool is open from early morning til the evening, giving time to everybody to enjoy. The staff at the hotel is very friendly and helpful.
Stayed in July 2023
Reviewed: 22 May 2023
Sandra
United Stateslove everything !!
The Spa is great ! All the stuff super friendly! location to the shops and restaurants is very convenient!!
Stayed in April 2023
Reviewed: 2 May 2023
Cesar
United Statesthe area is very secure and close to stores for shopping
location
Stayed in April 2023
Reviewed: 15 April 2023
Arlo
United Statesonly stayed one night
spacious hotel and amazing lobby, comfy beds and AC, indoor pool and jacuzzi were relaxing, convenient location, great wifi, good water pressure, friendly staff, free parking
Stayed in March 2023
Reviewed: 9 April 2023
Bob
United StatesStaff was warm and friendly...the hotel was very inviting and clean...I would love travel there again...
Stayed in April 2023
Reviewed: 4 April 2023
Deb
United Statesnothing to complain about
Friendly, clean, great service
Stayed in April 2023
Reviewed: 24 March 2023
Rafael
PanamaThe water at the pool was salad because of the chlorine, I think that's not healthy. They should check on that. Everything else was OK, nothing to improve.
The facilities are enormous, they have a pool with normal water and a jacuzzi with hot water too. Rooms with air conditioner even though Guatemala City is cold. Comfy and elegant. They have access to a Spa and gym. And they are just 5 minutes walking from Miraflores Mall which is a pretty nice mall.
Stayed in March 2023
Reviewed: 3 March 2023
Matthew
Canadacharge for airport shuttle
pool. quiet. breakfast
Stayed in February 2023
Cape Town, South Africa
Canggu, Indonesia
Cugir, Romania
Dubrovnik, Croatia
Karapiro, New Zealand
Budapest, Hungary
Kos Town, Greece
Khon Kaen, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content