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  5. Reviews of Hotel Casa Chapultepec

Reviews of Hotel Casa Chapultepec

5a avenida 1-50 y 1a calle, Zona 3, Cobán, Guatemala

Review score

Based on 21 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.0

  • Location

    8.2

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    7.0

  • Free WiFi

    4.5

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Showing 1 – 21

  • Reviewed: 4 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had booked a 20square meter room in booking, but they either did not have the room available or it was already occupied. So they gave us a 6square meter room instead and asked for the same price, so we needed to bargain. The matrass was rather old and no longer comfortable. All in all we expected something different.

    Nice garden and interior design.

    Stayed in April 2022

  • Reviewed: 11 March 2022

    8.0
    A quiet retreat of the ‘tourist’ track.
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    A tranquil space in Coban. The courtyard garden and pergola was the perfect retreat for a few days. Hot showers, hooks and shelves to unpack a bit and a comfortable bed. The team was very friendly & helped me navigate the local bus to Biotopo Quetzal & Lanquin. Delicious local food and home baked cookies completed the family feel you get from Chapultepec.

    Stayed in February 2022

  • Reviewed: 17 December 2021

    8.0
    Value for money.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom had a very strong smell of humidity and the bed was not firm at all, so my back hurt a little bit the next day.

    The food was superb! My wife and I ordered the subanik and a ham deep dish pizza. Both dishes were great!!

    Stayed in December 2021

  • Reviewed: 20 November 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedroom Doors safety

    Stayed in November 2021

  • Reviewed: 28 September 2022

    3.0
    I would not stay there again.
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 2 nights

    Oh my! The room was NOT as described, Rather than a two room family suite as described , it was a room with two beds and a kitchen with a sofa bed. There is no way two people could have slept on the sofa bed. You had to walk through the kitchen/bedrooms to get to the bathroom. Some little bugs fell out of the headboard- which we decided must be termites. No one had any bites the next day. The floor was old and cracked, which would have been fine, but it looked like it had not seen a mop in years. The kitchen counters were dirty, though there was a working refrigerator, dirty toaster oven, and hot plate. The setting must have been pretty at one time- two nice patio areas. There was filtered water and the breakfasts looked good though i did not eat there. This was in the heart of downtown and easy to get around. People were great.

    The location for downtown, old Coban was great. The shower in our bathroom was strong and hot.

    Stayed in September 2022

  • Reviewed: 10 April 2022

    3.0
    Really deceiving
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    - the manager wasn't welcoming at all - the room was really smaller than announced on booking -very loud music from 8 am, start of cleaning the hall at 7am (so we were waken up), in the night a lot of noise from the staff of the hotel

    - the garden - free water - hot shower

    Stayed in April 2022

  • Reviewed: 1 April 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Music early in the morning and too late in the evening - too much noise

    Old building, old room, great garden

    Stayed in February 2022

  • Reviewed: 16 March 2022

    1.0
    Nope
    • Leisure trip
    • Solo traveller
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    I booked for two nights. My plan has changed so I sent the hotel a message. They never answered. I was unable to arrive on day one of my reservation. Still haven’t heard back from the hotel about the change so when I came the following day, they told me that there was no space. My reservation was still in tact and never cancelled so I don’t understand how there was no space for me. It was about a two mile walk from the bus stop and the WiFi wasn’t working either. The place looked nice inside but clearly they need to be better at communicating with their guests via the internet or booking website.

    Stayed in March 2022

  • Reviewed: 8 December 2021

    3.0
    Very disappointing stay
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We cannot say anything about the rooms on the upper floors, but the family room downstairs was very disappointing. We hadn’t booked that room in the first place, but were allocated there once we arrived. The room was dark and gloomy, had a very musty smell, no windows to be opened and reminded of an old cellar altogether. The toilet wasn’t really clean and welcoming either. The wifi however was good and hot water was available. The staff was friendly as well. All in all, we were very disappointed by our experience and don’t think the price is appropriate for the service.

    Stayed in December 2021

  • Reviewed: 21 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful and comfortable, parking, hot water, huge bed, good food....

    Stayed in August 2021

  • Reviewed: 17 August 2021

    2.0
    Do not recommend
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We reserved a room with a queen bed that was supposed to be 215sqft. When we arrived, the employee said he had given our room to someone else because we didn't respond to his message (which only contained the phone number, location and said they were expecting us). The only room he said he had available was a full sized bed in a room barely 45sqft. He refused to lower the price of the room. Later, another employee walked into our room without knocking while i was naked. Then, in the morning they started playing loud music before 8am.

    Fast internet, hot shower.

    Stayed in August 2021

  • Reviewed: 20 February 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2022

  • Reviewed: 30 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 21 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 19 August 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2022

  • Reviewed: 14 April 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2022

  • Reviewed: 24 November 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in November 2021

  • Reviewed: 19 November 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2021

  • Reviewed: 11 November 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2021

  • Reviewed: 22 August 2021

    2.0
    Very poor
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2021

  • Reviewed: 28 June 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2021

Showing 1 – 21

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