Unfortunately, I was only hours in the hotel.

Stayed in April 2024

The pool area is a bit smaller since it is a rooftop pool so get there early. Kids were splashing and jumping in.

Absolutely loved this property all staff were very helpful.Food was great, nice and modern. Would definitely stay there again.

Stayed in March 2024

Room was exceptionally comfortable and bed was the best I have slept in for months

Stayed in March 2024

The hotel room was spacious clean and welcoming. The pool, restaurants, and gym were as advertised and had a great vibe and equipment. The staff were great and Ian the manager was fantastic at making me feel at home and very helpful in all travel logistics.

Stayed in March 2024

very spaceouse room

Stayed in January 2024

Wish the roof had a larger lounge space

Lobby is beautiful, welcome drinks, location, nice rooms, shower had great water pressure, cozy bed.

Stayed in March 2024

Nothing specific. In my room some (white) noise from A/C system (room next to staircase). Not too bothersome for me, could be for light sleepers.

Seemed like a fairly new hotel. Rooms were decorated in a modern way. Very comfortable beds. Breakfast has a good spread of options, both Guatemalan and continental. For a short stay in Guatemala City would defintely recommend.

Stayed in January 2024

The food at the rooftop restaurant was not great.

The rooms were spacious modern and clean. The roof top pool and view was very nice. The staff were very friendly and accommodating.

Stayed in February 2024

The rooms are new and big, the hotel’s facilities are good and well maintained. The restaurant is fine and the breakfast is great. The location is perfect as Zone 10 seems quite safe and there is a very good shopping center just next to the hotel (accessible by the main entrance) and with a lot of different good restaurants options. If you need to move around Guatemala City or you need to arrange business trips you can arrange everything through the front desk (highly recommended).

Stayed in February 2024

There was a smell in the room like dirty socks or clothes but it wasn’t that bad, also the hair dryer had a strange noise

Everything. I’m very happy with my choice of stay

Stayed in February 2024

Exceptional service by ALL employees Perfect location. Walking distance to shopping, top restaurants, and other places to see. Front desk helps with anything you'd like information on

Stayed in December 2023

Exercise facility was just okay. It could use some updated equipment.

This is a beautiful property and the staff went out of their way to make us feel welcome and cared for.

Stayed in January 2024

Everything was more than great

All great!

Stayed in December 2023

There is no door between the bathroom and bedroom and the bed is right beside the half wall that the sink is up against so if you are up early getting ready the light and sound from the sink area will likely wake up anyone still in bed. Also, rather oddly, the room did not contain a safe (there was a mini-fridge though!). Lastly, be warned that the elevator doors close very quickly and do not appear to contain a sensor as one started to close on me and did not spring back open when it hit my arm.

This is a great hotel! I wouldn’t expect anything less from a Hyatt so no real surprise there. It feels much more generic than some of the more boutique hotels we stayed at in Guatemala that really gave you a feel for the culture and architecture of the country, but everything felt new, looked high end, and was tastefully decorated. We arrived in the late morning (around 11) and even though check-in is at 3pm they got our room ready for us quickly and allowed us to check in early (at no extra charge) after just a slight delay. This was completely unexpected and amazing! Other pluses about this hotel: The neighborhood it is in (Zona 10) felt safe to walk around in at night, the rooftop lounge and pool are gorgeous, the restaurant food is pretty good (and there is a decent selection of vegetarian options), and there are motion activated lights by the bed that provide a little bit of illumination without lighting up the whole room if you get up in the middle of the night. The rooms are quite large with huge windows and the shower had good water pressure. Lastly, the hotel throws an awesome New Years Eve Party! The restaurant had a fantastic buffet and live entertainment, and then up on the roof there was a DJ and drink service.

Stayed in January 2024

Nothing

Hyatt, always a great choice

Stayed in January 2024

Music too loud at rooftop bar.

It was perfect!

Stayed in January 2024

pool area too small

the room

Stayed in January 2024

room

Stayed in December 2023

Everything was as expected, the room was well thought out. Like the light that came on automatically to help find the bathroom at night. A friend was trying to find the lobby and one of the staff went to find him. Impressive.

Stayed in November 2023

It was somewhat confusing initially to figure out parking and how to enter the hotel itself.

Comfortable, spacious rooms. Very quiet. Staff was excellent and accommodating (especially Deniss in the rooftop bar).

Stayed in September 2023

Wifi connection very unstable.

the breakfast was excellent not to forget the staff was exceptional special thanks to Roacel the restaurant manager! The front desk staff all were very friendly and helpful.

Stayed in September 2023

I don't have any negative about the hotel .

Check in/out efficiency. Front desk very pleasant. Hotel location is really great .room was very clean and comfortable. I will stay there if I go back again.

Stayed in September 2023

Nothing.

Very nice and modern hotel. Fantastic pool with a great view. Nice breakfast.

Stayed in August 2023

The staff is very selective on how to serve the clients. They select which client to serve taking into account his appearence.

The cleanliness.

Stayed in September 2023