They freeze the payment on your card instead of charging you, and if it doesn't work, you may end up with a double payment that you need to resolve with your bank on your own. For that was a bad experience. The bathroom in my room had a problem with filtration.

Beautiful and comfy hotel closed to the airport. the breakfast was good and they take/pick you to/from the airport. The rooms are beautiful and private.

Stayed in April 2024

The room was amazingly clean. I needed an iron and it there was one in the room. They have a terrace with tables and seating space beautiful. You can walk to the airport if you. Want because it is at walking distance. But they also have shuttle which is free not as another revues mentioned there is no fee for shuttle

I read many reviews before deciding yo stay at this location. Previous Reviews doesn’t make justice to this small place that has all you need to spend one night for your layover. Previous reviews were complaining about the shuttle not being there. This was not my experience. I called as soon I arrived. I went to the meeting location and my shuttle took maybe five minutes to get to me. They are super puntual with all their activities. They asked about my schedule for the next day and as I ask at 8 am my breakfast arrived to my room at 9 my shuttle was ready to drop me off at the airport.

Stayed in April 2024

Room was a bit stuffy circulation wise and we couldn't figure out how to turn on the fan

Breakfast was very simple, but ready for me at 3:45 am which exceeded what I work expect a hotel to provide

Stayed in April 2024

There is a language barrier which made it hard to find one another at the airport but overall just remember they endure travellers all the time so don’t be shy about trying to communicate with the staff and technology will help in the end.

Location to airport and the staff picked me up from airport after midnight. They provided breakfast to my room which was tasty and very convenient. Room and bathroom clean, modern, stylish and comfortable. Air con was great.

Stayed in April 2024

I had no dislike

Like the location close by the airport

Stayed in April 2024

I would not say the hotel is in a bad neighborhood but I decided not to walk about outside and choose just to stay and relax in the hotel.

Very close to the airport. Walkable if necessary. It is very new and much nicer than I was expecting. There were a few things available for dinner that could be ordered from the desk. You can eat in your room or on the terrace. I had intended to walk to the airport in the morning but the hotel attendant was eager to give me a ride. I didn't make prior arrangements or have to wait for more passengers.

Stayed in April 2024

A retention they held to book, is still pending on my credit card amount. I booked the room for my parents & because I was not there at check-in with the card I used to book, they would not charge the card for the room. I don’t understand why, when I called them to give them permission. They held the money, they should have just charged it. My parents had to pay cash & im still waiting for the retention to fall off the card, 20 days later. Other than that our stay was excellent.

Clean, comfortable & super close to the Airport.

Stayed in April 2024

Toilet was weak - got stuck and did not run. Pricing was high for Guatemala.

Very easy to get we landed late at night so didn't want to travel to the city.

Stayed in April 2024

Clean, quiet, comfortable room. Friendly and helpful staff

Stayed in April 2024

N/A

Gated parking, comfortable bed, beautiful on the inside, breakfast served to the room, air conditioning.

Stayed in April 2024

Not one thing

The staff are excellent, helpful and knowledgeable. Easy parking

Stayed in April 2024

We arrived at night and the person at reception was not very responsive. Not impressed with the hotel

Easy to access to the airport. Nice breakfast

Stayed in March 2024

The door to the hotel room had some loose sponge dragging on the floor - I believe for noise insulation, and looks like it wasn’t maintained in a while. With the room being close to reception sometimes could hear other guests nearby Also the electronic safe wasn’t working in the room, easy fix with a new battery

Close to airport and free shuttle to airport Guatemalan breakfast was delicious and amazing served on the upstairs balcony

Stayed in March 2024

A visible sign of the hotel and more lighting.

Stayed in April 2024

Everything was good airport pick up and drop off yummy breakfast Alvaro at front desk was great we were also able to rent a car with them they also provide Dolar exchange

Stayed in April 2024

The door entrance to the hotel was a but hidden

Very very clean and we loved the terrace area.

Stayed in April 2024

Breakfast and airport transfer were very helpful. The room was perfect, but the pillows were too big. It was still wonderful though. Thank you

Stayed in April 2024

Assuming you booking it because of an early flight, this place is perfect. Clean, easy checking, some light food early in the morning. I walked to the hotel from the airport, it's so close and convenient

Stayed in April 2024

It would be nice to have real milk for coffee.

Very friendly staff

Stayed in April 2024

- Wifi wasn’t working well

- Location, right next to the airport, excellent free transfer service make it perfect for a one night stay when flying early in the morning - Staff, Alvaro was super kind and helpful - Room, comfortable and clean - Offered luggage storage service which was very helpful for us

Stayed in April 2024

Wonderful beds and bedding! It was clean and right next to the airport. The staff was very accommodating with shuttles to the airport and a box breakfast. Nice patio to enjoy.

Stayed in April 2024

Mainly used it for resting and their shuttle service to the airport for my 3am flight. The communication and the free shuttle service was great.

Stayed in March 2024

There were a few touches that could be shaped up, but altogether good

Great location right near the airport, very responsive staff, delightful breakfast on the terrace, clean room

Stayed in March 2024

Perfect airport hotel - walkable to the airport but there is a free shuttle if needed. Staff were very friendly and helpful

Stayed in March 2024