Staff was very nice, location right on the beach however very long to get there.

Stayed in April 2024

The multiple swimming pools were spacious and clean. Air concitioning worked great. Staff was helpful with every need or question.

Stayed in January 2024

Nothing. Everything was perfect

The staff is the best.

Stayed in December 2023

None

The personal... Amazing!!!

Stayed in August 2023

The Bungalow was much larger than I anticipated. The staff were incredibly helpful and friendly. I didn't know you could rent fishing equipment! The staff went out of their way to make sure we had a great trip! From getting us Hershey Chocolate Bars to go along with the marshmallow's for our bonfire, to providing me with fresh shrimp to use as bait! Shout out to Captain Luis and Brian, who took us out on the boat for a couple hours to make sure I caught some fish on my birthday! To the kitchen staff who not only cleaned the fish we caught but made us a stew and deep fried my other fish! I truly can't say enough about the guest check-in staff, who from the minute we arrived made us feel like they were waiting for us to arrive! Truly making us feel welcomed! P.S. - the A.C. in the bungalow was OUTSTANDING!!! I even had to turn it off for a while because the room was too cold! We will 100% be coming back!

Stayed in August 2023

When paying for breakfast at the desk you can only choose a specific one from the menu, however they did let us order what we wanted at the end :)

All the swimming pools and the views!

Stayed in August 2023

Facilities need maintenance, but overall it looks great.

Great location beautiful view, staff very professional and amiable.

Stayed in August 2023

The hotel's restaurant (Habaneros) is your only real option, due to the remote location. Somewhat expensive, but the food is good. The cocktail drinks are hit or miss. The lewd, sexually suggestive reggaeton music in Spanish they play on weekends by the main pool is loud. Great for a party hostel, I guess, but not suitable for a family hotel.

The best hotel option in El Hawaii. Great pools and friendly staff. Pet friendly, which is a huge plus. The beach is manageable, unlike the dangerous Monterrico Beach a few kilometers up the road. Lots of activities (kayaking, surfing, horseback rides, atv rides, etc).

Stayed in April 2023

The property has great areas to enjoy the great weather, the beach area, three swimming pools at the front, another one at the back. An area with hammocks and an outdoor gym. The food was great and the staff couldn’t be nicer!

Stayed in March 2023

Perfect location! Very good pools!

Stayed in July 2022

was everything so great

Stayed in April 2022

Ants I'm the kitchen

Very attentive and friendly staff. It was everything we expected. Meal prices were very good. I will definitely return soon.

Stayed in March 2022

The food was alright but it could have been a bit better. I don´t mean it was not but for example the fish could have been fresher and for breakfast pancakes could have had different butter, mermelades and honey. Just a little extra is always satisfying !

Stayed in August 2021

no more days to enjoy being in paradise! There's nothing to dislike in this wonderful gem in the hiding! We wish great success to everyone in this team!

I loved everything during our stay! Staff is superb! Royalty treatment hands down! What a great team of people who work at this wonderful location! You will leave this place wanting to come back multiple times! 10 stars for everyone! The manager is full of love and does his job with true passion, always looks to make guests feel like at home with family! We want staff to know they made our stay heavenly!

Stayed in July 2021

No fridge or TV in rooms. Very low water pressure in shower of bedroom.

Food was delicious, fast service. Customer service was excellent. Drinks were great!

Stayed in July 2021

Everything was great the staff the location...

Stayed in July 2021

The breakfast was delicious, but you should just order it off the menu and not ore-pay for it because then you are limited to only one choice. The hotel is right on the beach with a beautiful river at the back of the location.

Stayed in June 2021

Poor maintenance, broken faucets, no mirrors at all, dirty and broken aplicen

Nothing great

Stayed in April 2024

No microwave no stove not tv no food and drinks allowed

Ubicación y piscinas

Stayed in November 2023

The only thing for me was that there were not enough A/C units within the villa on the first floor there was only one for the entire first floor and it was in the room and it was not working properly. They attempted to fix it but kept malfunctioning throughout the night and was not keeping cold and it was extremely humid and hot on the first floor and hallways. Not sure but all the water running through the house and pools was salty not sure if they were using ocean water but there was no point of showering coming out of the pools or coming from the beach.

We were able to upgrade and were prioritize once we arrive and we also were able to check in and utilize the amenities while we waited and it was not a long wait for us to get the Villa we upgraded to.

Stayed in August 2023

it was not mentioned that we would have to drive a few miles down a bumpy/rough dirt road to get there, food was kind of expensive and just okay, beach is full of trash (not the hotel’s fault of course), room was pretty dirty (ie you need to wear shoes inside because the floor is dirty) and the drains smell awful (likely can’t be helped due to the location)

close to the beach, not too busy/felt “off the beaten path”, helpful/nice staff (a few spoke English), AC worked great, for the location it was pretty cute and they did a good job with what they have all things considered, they offer tours and lessons (kayaking, surfing, paddle boarding, etc), pools were nice and clean, they provide plenty of free bottled water which is great, linens and towels were nice and clean-smelling, overall - for the location, this is probably the nicest you will get

Stayed in May 2023

No TV in the rooms

Stayed in April 2023

It was a long drive, the place was in construction when we arrived, I've made my reservation ahead of time through booking.com, I've submitted my kids ages, and everything was fine and I was given a price in the website, once we were there, and they saw all my kids they insinuated that there were gonna be an extra charge because for the hotel my kids were considered adults., obviously I wasn't happy with that plus the room that was assigned to us wasn't what I was expecting, so I had to pay for an upgrade.

The food was really good and the staff was friendly.

Stayed in March 2023

When I arrived , the guy in charge at the desk said you can only stay in the villa 2nts and the 3rd night would be across the street in a 1 bedroom. Having 7ppl I said no, we'll stay just 2 nights then. Then he said ok but proceeded to charge me 2000q more than the booking quote. I accepted it as I really don't speak Spanish. A while later I told this to my guests , they said that's not right. So they must have gone back and given the guy an ear load. He the approached us in the restaurant at dinner and said he had worked it out and I'd be refunded the difference between his charge and Bookings.com quote. He said it was the Booking .com that was the problem. Kinda more remote than I had expected

The privacy, only 1 or 2 other rooms were there when we were. The weather was great.

Stayed in September 2021