Front desk employee, one in particular.. seems to never follow up with things he said he would. Or book things he said he did.

Really nice property restaurant staff were amazing. Breakfast buffet is absolutely fantastic. Loved the spa that’s always a nice addition.

Stayed in March 2024

Our room wasn’t the cleanest and we found it very overpriced

The staff were amazing, it’s a beautiful hotel with a great breakfast buffet. The pool makes you feel like you’re at a resort.

Stayed in March 2024

Shower in room didn't work properly

Outstanding breakfast, amazing beds and pillows, excellent staff service, great amenities like the pool and the executive lounge plus super fast internet.

Stayed in March 2024

Nothing bad to say, Breakfast was great.

great, food was amazing

Stayed in January 2024

The price it was $350 and at the end it was $460

Everything is great in the food and the service

Stayed in January 2024

Location is great, the breakfast is very good and it’s included.

Stayed in December 2023

I think the staff is a bit slow cleaning up around the public areas. Lounge and pool areas specifically. My room had a second TV that wasn’t working.

The feel and ambiance was pristine.

Stayed in November 2023

nothing

our stay was amazing the staff was super friendly. i love everything about this hotel. is at walking distance to shops and restaurants. the hotel has great shuttle service. the breakfast was amazing there were so many choices. i love how secure and organized they are. the hotel was always clean and our room was amazing

Stayed in November 2023

Room had a door which joined next room. Sound travels through door and can hear everything from next door neighbor.

Good hotel. Nice beds and showers

Stayed in October 2023

N/a

The staff couldn’t be kinder. The beds are very comfortable and the sheets and pillows are top quality. The breakfast buffet is amazing! But the best part of the hotel is the pool on the rooftop of the 5th floor.

Stayed in September 2023

The AC in the bedroom was at 21 and no matter how many times we changed it to 19 it would revert back to 21. At least I could sleep somehow comfortably

Location

Stayed in September 2023

The charge was more than what was quoted by book.com. I was quoted 422.00 plus 22 percent charges-93.00. = 515.00. X 7.5 quetzals =3862 quetzals. My bill was 4044.37 quetzals. No explanation was given

It’s location, good customer service

Stayed in September 2023

it was good location, clean and comfort

Stayed in July 2023

The room could´ve been a little cleaner. The bathroom was not as clean as I would have expected.

Staff quickly worked with our team to get us set up. Early in the morning everything was ready for us to depart on a timely manner to the airport. Great work!

Stayed in August 2023

I like it all!

Clean and the location was great!

Stayed in August 2023

The breakfast not very high quality , for example pork mixed with other food , people are allergic , and not much varieties for breakfast , it could be much better

Good location , good staff and clean hotel

Stayed in July 2023

The reservation I made was for two adults and two children (9 and 12) and it specified that breakfasts were included (it did not specify any exclusion). At breakfast, they told us that the children would pay half the breakfast rate (first day) and then that the 12-year-old girl would have to pay breakfast as an adult and the child would have to pay half the rate (second day). Why does it say "breakfast included" in the reservation without further clarification?

The comfort of the beds, the pool is heated, good Wi-Fi connection, rich breakfasts (although important exclusions of adult treatments for children in the rate are not made clear in the reservations), the central location.

Stayed in July 2023

There were noise from the air-conditioning machine in the room 24 hours. Small bath tub.

Nice location qnd breakfast!!

Stayed in June 2023

Check out demorado

Atencion

Stayed in May 2023

I liked the food, ambiance, cleanliness, and friendly staff. This hotel exceeded my expectations. I will definitely stay here again.

Stayed in May 2023

The hotel cafe, St Honore, remains closed following the pandemic. This should be opened now. It’s a relaxing feature.

The breakfast was outstanding: tremendous variety and delicious food. The hotel location in zone 10 is perfect for business.

Stayed in March 2023

no complaints

the property is in a really good location. the rooms are spacious and both restaurants are delicious. Alejandro was very helpful with my accommodation and had a very welcoming attitude. the service was exceptional in both restaurants throughout my entire stay. I enjoyed the pool and jacuzzi as well.

Stayed in March 2023

The pictures aren’t as they seem the rooms weren’t as clean, there were stains all over the walls. The beds were very small. One of the smaller pools seem dirty.

The front desk staff was amazing when we walked in, and they were very welcoming. The restaurant staff as well. Very kind and professional. The location is very central. The food is great! Fitness facility was great.

Stayed in February 2023

small room, crowded bathroom

good beds

Stayed in December 2022