Nothing everything was perfect!

The staff and facilities were both absolutely amazing.

Stayed in March 2024

The room did not have a closet or drawers for the clothes. Only one small basket for the garbage in the bathroom. Many stairs to get to the room.

The view of the lake from the room. Great customer service and a delicious breakfast every morning!

Stayed in February 2024

The staff was amazing and the views incredible!

Stayed in January 2024

Nothing

Beautiful views, breakfast was delicious and the staff were extremely helpful. Extra thank you to Christian and Darwin for all your help. Our room was so spacious and clean with incredible views, we were given a free upgrade which we really appreciated ! The food in the restaurant was exemplary and the cocktails delicious!

Stayed in January 2024

What a fabulous stay! We absolutely loved our experience here and after doing a lot of research believe it may be the nicest property on the entire lake. Facilities were beautiful with stunning views from the rooms and infinity pool. Staff were world-class, always smiling, energetic, friendly, and ready to say yes. They truly went above and beyond. Bartender Cristian is the best! Our upgraded room was spectacular and newly remodeled with a beautiful tub overlooking the lake. Breakfast, dinner, and drinks at the pool bar were all excellent. The hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake. Thanks so much and we will be back!!

Stayed in January 2024

The hill to get to the hotel parking lot is pretty rough, not all taxis are able to get there.

Everybody was very accommodating. Eros, Darwin, Christian were excellent hosts. The room was very clean, and the view was breathtaking. Everything was very well maintained.

Stayed in January 2024

Great view of the lake, nice and clean and the staff super super nice and very kind!!

Stayed in January 2024

The walk up the hill to the property was intense! They will arrange for a tuk tuk to take you up and down, but we didn't know that at first haha. Also, they removed the shower door to make it more modern, I suppose, but all that meant was that we flooded the bathroom floor every time we showered, The bathmat wasn't nearly enough to soak all that up.

The staff was incredible! Eli was great when checking us in and helping arrange travel. Darwin greeted us at the bar and not only gave us local tips but also other information when I asked, like about local history, the translation of place names, local politics, traditional Mayan heritage... he was so pleasant to chat with! His brother Christian was also friendly and hooked us up with a local Mayan Guide to perform a fire ceremony on the property for us! It was amazing! The woman serving breakfast was super helpful too, when my friend got sick, she brought food and water up to the room for us. The view was incredible of the 3 volcanoes and the sunset every night. The food and drinks onsite were great too. And they arranged affordable and reliable drivers to get us into nearby villages. I'd go back in a heartbeat!

Stayed in November 2023

The staff made sure it felt like it was there just for us. The food was exceptional.

Stayed in November 2023

There is a steep hill to get to the hotel but most tuk tuks didn’t seem to mind taking us up the hill. The hotel staff was kind enough to organize transport for us which was quite reasonably priced.

The scenery / views over Lake Atitlan were breathtaking. Getting there was made possible thanks to Eros, one of the hotel staff, who went out of his way to organize transport to the hotel from downtown Panajachel for us. The breakfast food and portions were quite generous. We loved the views from our balcony and the many pic opportunities at the pool. We loved our stay as everyone treated us kindly and attended to our needs immediately. We highly recommend this hotel.

Stayed in August 2023

nothing !

stunning !!!! one of the most beautiful properties we stayed in all of Guatemala - the grounds are incredibly well maintained with spectacular views from every corner; the owner and staff are super accommodating— they graciously upgraded our room before we got there and even helped us with laundry! breakfast was delicious and very filling. we also ate at the restaurant and loved their cocktails. pool and jacuzzi were just like the photos. they helped us arrange transportation both to the resort and to our next destination, which was super smooth! would definitely stay again ! fyi there are two large dogs on the property who are super friendly :)

Stayed in April 2023

Driving up high steep/ manejar la cuesta muy inclinada hacia arriba

The view/ panoramica excelente

Stayed in April 2023

Be careful on the road, the streets are terrible. They are currently working to get them fixed. The Hotel is on a hill and it your heavy, you will not make it up the hill. You need a tuck tuck that will drive you to the top.

The customer service was amazing, and views are breathtaking in the morning. The manager cares about your stay and they service is A1. I really enjoyed myself and I will be back sooner than later...;-)

Stayed in October 2022

parking

very clean and amazing view

Stayed in April 2022

up a really steep hill and cars can barely make it up. but that just is a slight counter and the view makes up for that

absolutely stunning views

Stayed in April 2022

the property was exceptional

Stayed in February 2022

15min Tuk tuk to nearest town (not all riders would escort you the final steep climb). Pool and jacuzzi smaller than imaged.

Staff, setting and room.

Stayed in February 2022

beautiful view, spacious room, comfortable beds, friendly staff, excellent food, lovely pool

Stayed in January 2022

should make it all inclusive to attract more people for the price it should be all inclusive, very hard to get there if you don’t have a car

amazing view

Stayed in October 2021

The pricing for food was a little steep considering the other areas around the resort.

Breakfast was great, scenery and the pool area.

Stayed in December 2021

This hotel is amazing! I had a great experience during my stay here. It is very comfortable, the grounds are gorgeous, the pool, the bar, the jacuzzi, the garden. But the best thing out of all is the view. It' s simply amazing. I really enjoyed the breakfast which was delicious and served on the outdoor terrace with a fantastic view over the lake and the volcanoes. The staff is very friendly and accommodating. They were very helpful with all my requests. One of the best hotels in the area, for sure!

Stayed in December 2021

Loved our stay at this hotel, the staff was amazing, with exceptional service, they even offered us a room upgrade for our 3 night stay in one of the suites. Great food, drinks & spectacular views. The location is only a 10 minute tuk-tuk ride from Panajachel, so it’s not complicated at all.

Stayed in December 2021

Providing/ recommending transportation option from the airport to the resort, as it is not the most accessible location. Letting guest know that it is located on a hill and not all taxi drivers are willing to go up the hill. We had to walk up the hill with our luggage to check in.

Excellent service! Darwin, Christian, and the entire staff were exceptional. Resourceful, welcoming, friendly which made our stay so much better. The resort is beautiful, clean, and love the aesthetics. Love how much privacy we had. I would highly recommend this resort and will definitely stay there when we return to Guatemala.

Stayed in November 2021

So beautiful, amazing views and food, staff was so friendly and there was almost no one there. Was so lucky to enjoy the place solo

Stayed in August 2021