A cabinet or set of drawers in the room for more storage area.

Breakfast was delicious.

Stayed in May 2024

The location was perfect. Being able to relax in such a tranquil environment was amazing. The staff was very welcoming and friendly. I loved the design of the grounds and the architecture. Looking forward to my next stay here! The sunset over the view of the lake and volcanoes was gorgeous and a highlight of my trip.

Stayed in February 2024

Tuk tuk don’t take you to the door of the hotel

Loved the hotel, it was clean and very very nice

Stayed in April 2024

Beautiful property, great heated pool, wonderful service.

Stayed in April 2024

Love the hotel and atmophere. We had a car so the secure parking was also a bonus.

Stayed in April 2024

No fans

Beautiful

Stayed in April 2024

There’s nothing to not like just that the shampoo/body wash dispenser was not the best o would definitely bring my shampoo next time.

Property was in a nice and convenient area. The views are amazing! The room was nice and clean. Staff was very accommodating since we arrived around 10 in the morning and our check in time was at 3. Overall I would definitely book again!

Stayed in April 2024

Room 38 is very noisy and on the ground floor so the view is poor. Across from the room is the thermal pool and people are talking loudly there all the time so there is no privacy on the balcony. One waiter didn’t treat us well because we didn’t tip him to his satisfaction!

The breakfast was excellent and the room was a good size. The hot and cold pools are good.

Stayed in April 2024

There is nothing that I didn’t like. I loved everything.

Everything was nice. The workers were very nice and the food was amazing. There are amazing views of volcanos and of the lake. I will definitely come back and stay here again and bring my family.

Stayed in March 2024

The gardens are gorgeous, the restaurant has excellent ambience, food, and service, the pools are clean.

Stayed in March 2024

It might get a bit loud in the evening (from the restaurant), but I would not expect soundproof amenities in building like this. The restaurant closes at 10pm anyways. It did not bother my sleep at all.

Pretty garden, big cold pool (for me the temperature was great, very refreshing) and a smaller warm one. The stuff is nice, breakfast was delicious. The room was specious, big bathroom. We had a lovely balcony with the pool and lake view. Overall, I loved it!

Stayed in March 2024

There are not many dining options in the little town of Santa Caterina. But it is easy to get to and from Panajachel via tuk tuk. Or in the daytime, colectivos run frequently. They are pick-up trucks, just hop in the back and pay the driver when you get off.

Beautiful grounds, great view of the lake and the volcanoes. We had several breakfasts, one dinner, and some cocktails at the restaurant. The quality was good and the staff very attentive. The natural thermal pool was a big bonus! They drain it at night and refill it each morning, so it was always crystal clear.

Stayed in February 2024

The bed was not very comfortable

Did not have breakfast at this location

Stayed in February 2024

The food in the Restaurant, limited and too expensive for what it was. Some staff were not friendly.

Stayed in February 2024

Double bed was very small. Pool was clean but cold.

Beautiful, elegant, and mid-priced hotel on Lake Atitlan. Nice warming spa/pool. Good restaurant. Lovely surrounding town and waterfront. Lovely garden around hotel. Comfy poolside lounges.

Stayed in February 2024

Fans in all the rooms should be provided. Otherwise, nothing else. Enjoyed our stay. Thank you.

An oasis of calm with a stunning view, in a small local village with access to the dock to do easy boat tours around the lake. Kudos to the chef- all meals we ate were delicious and beautifully presented. Staff were friendly, helpful and attentive. Only complaint would be that not all rooms ( we travelled with family so occupied more than one room) had a fan, despite it being February, it was very warm inside. Maybe this aspect could be made clearer when booking the room. They were able to arrange a comfortable and safe transfer from Guatemala City - tip do this through a direct what’s app message with the main hotel chain who run this hotel if you do not speak Spanish.

Stayed in February 2024

More vegetarian options on the menu (not only pasta) would be welcome. We would suggest to make all breakfasts the same price and included in the stay instead of having to pay extra for certain options.

Beautiful property that’s well taken care of. We loved the thermal pool and the cold (bigger) pool.

Stayed in February 2024

The lack of environmental awareness, the toilet for example use a huge amount of water

Thermal water

Stayed in February 2024

The hotel is so beautiful. The grounds are full of flowers and plants, lovely hanging lights in the evening. The rooms and restaurant are colourful, pristine, and overall a wonderfully decorated space. Both pools were great, the hot springs pool was a nice surprise. The view from every balcony is incredible. Located in Santa Catarina means it is away from the busyness of Pana. Santa Catarina is a quiet town almost exclusively full of locals. However you can find locally made crafts by artisans in the co-op, you can walk the waterfront path to the natural hot springs on the lake, hike up to the mirador, and if you decide you want a night on the town, you can very easily get a tuk tuk to Pana at all hours. Both the staff at the hotel and the locals in town were incredibly kind and friendly.

Stayed in January 2024

Beautiful setting, good restaurant, and comfortable room with view and balcony

Stayed in February 2024

No safe in room to store passport or important personal items.

Great location with easy access to the main town. Excellent service from check-in to departure.

Stayed in January 2024

Breakfast could be better. It is not open buffet and staff can speak English good

Location and really beautiful garden.

Stayed in January 2024

The exceptional staff at Villa Santa Catarina made my stay memorable. The room's thoughtful arrangement and the incredibly comfortable beds exceeded my expectations. A truly top-notch experience that I highly recommend to fellow travelers.

Stayed in January 2024

I think that the prices are relatively high for middle class hotels in general in Guatemala (Ive had much cheaper ones in the U.S for example).

Very beautifully situated hotel overlooking the lake and surrounding volcanos. The restaurant is pretty good and has nice seating overlooking the pool(s) and the property. There are lots of locals selling handmade goods outside for cheap prices, which I really liked. Its also very easy to get to Pana from here from where you can take the public lanchas to the surrounding villages. The room was very comfortable with a really nice balcony from which you could see the lake. We also liked that breakfast was included (continental) and the thermal bath of the hotel below the pool.

Stayed in December 2023