There is no window going on the outside. - The room smells a bit sometimes. - No water for the last day.. couldnt take a shower.

Really kind staff. - Comfortable bed. - Great location.

Stayed in June 2021

I guess the bathroom could use a bit of work

Good value for money

Stayed in May 2021

We were in the room on the first floor without a window, so it was a bit dark. But they have many other rooms on the 2nd and 3rd floor.

wifi was very stable and fast. Not easy to find here. Antigua is rather expensive. This place has a great price for what you get.

Stayed in June 2021

Nothing!

Hotel Vista al Cerro is the best place to stay in Antigua. The place is absolutely spotless, the rooms are small but comfortable, the breakfast is great, and the hosts are so kind. The WiFi works great. It is in the perfect location to walk anywhere in Antigua. I highly recommend!!

Stayed in May 2024

Unfortunately, I have not read all of the reviews before I booked, because their rating was okayish. But sadly, all the bad reviews seem very accurate. 1. Most important as they have tried to scam other people before (according to the Booking.com reviews). In my room was a broken fan. They claimed that I have broken it and need to pay for it. They were threatening that they reported me to the police already to put pressure on me, which in the end they lied about. Do not pay. They have done this before. Read the reviews here. 2. Upon arrival they want to extort you for a 8% credit card fee which they do not mention online on Booking.com (would be easy enough if they just added this fee on Booking like other hotels). Many people here have reported this already in their reviews. I insisted on not paying it. Also, they were saying that all places in Antigua were charging this. Not one place in Antigua has ever charged me for the use of a credit card. 3. I got a different room with less amenities but still had to pay the same price. They said, the room I booked, was occupied. They also claim on the website that there are rooms with terraces. I didn't have a terrace although I booked it. 4. The room has no windows to the outside, just to the inner building, making it incredibly hot and especially very wet and moist and moldy. The room was stinking disgustingly. Also many things in the room are dirty or broken or almost broken. As mentioned above, the fan was broken. They didn't have AC which I knew before booking, just mentioning it for your consideration that it is impossible to get the air moving. 5. Almost any piece of furniture was sat through, broken or not stable anymore. Not all the faucets in the bathroom work. 6. In general, they seem very rude and not caring. I am so glad that I took photos of everything, incl. screenshots of the conversations regarding the broken fan. They really destroyed my mood on this holiday to Antigua.

Stayed in May 2024

Only one shared bathroom, cleaned regularly but had no proper tap to turn the shower on and off. It cannot be that hard to replace a mixer tap. Also this place is advertised as having a terrace, which is tiny and unusable with dirty cleaning rags.

Location was good, price was good.

Stayed in May 2024

The room didn’t have proper windows but also small skylight, so it lacked natural light and proper ventilation, although fans were provided and were enough to keep the temperature down during the night.

The location is great, we stayed during Semana Santa and it was in the middle of the action. We also appreciated this hotel didn’t spike price during Semana Santa like most do. Pretty spacious bathroom.

Stayed in March 2024

All good

Staff very friendly.. but do not speak English.. but your in Guatemala.. speak Spanish. Great room hot showers good value for money

Stayed in April 2024

We needed to share a bathroom. The staff did not text me back ever. They were not supportive organizing a tour to Fuego in advance even they offer it. The airport transport was a scam since we asked for a private transport which was not private in the end. They recommended it to us because of the traffic but we were so early that we easily could have taken the cheaper shuttle.

Nice location

Stayed in March 2024

Nice location and nice staff

Stayed in February 2024

the smell coming out of the bathroom, towels and toilet paper really bad quality,

the service was great, beds were comfortable, appreciate the fan

Stayed in February 2024

Water in the shower was quite cold but after few days spent in Guatemala, I realized this is a normal standard in the country. The staff does not speak English. The receptionist was nice and tried to help, unfortunately the owner of the hotel was not really ok and apparently was giving instructions to the receptionist.

It was super clean and nicely located.

Stayed in February 2024

None reception was used as a parking place for a motor cycle, cannot rely

Not recommended, poor service

Stayed in January 2024

The rooms are very small but very clean and comfortable.

Great value for the money. I stayed in Armenia for one night to catch an early morning flight to Medellin. There was more to do in Armenia than expected (street food, bars). 24 hour reception was nice to make sure that the trip to the airport went smoothly.

Stayed in September 2023

The toilet was dirty and the beds weren’t good.

Big room

Stayed in November 2023

Even tough you can lock the room door, you can't lock the windows towards the corridor. This means that anybody can enter the room. Also the price we had to pay didn't match the price shown on booking as they had a weird conversion from quetzales to Euros. so we had to pay way more.

The location is nice.

Stayed in October 2023

The smell from the bathroom is the plumbing backing up and not draining properly. It smells bad all the time but is ok if you keep the door closed but then the room gets stuffy from lack of air flow. There was also hair in one of the beds when we got there, so I am unsure if it was from them making the beds or if it was not changed from the person before us. The rooms were very tidy and clean otherwise and made up daily. Unfortunately there were a lot of strong smells sprayed on everything (maybe to cover up smells?) and then on top of that insense burning so anyone with breathing issue may have an issue like my daughter did.

Location was amazing! Easy walking to everywhere we wanted to go! Staff were helpful and used google translate to communicate with me through email and at the front desk. Very helpful and courteous. Arranged a middle of the night drive to the airport and everything went smoothly. The hotel itself is neat because you get to see the inside of the old architecture of an original house and its quiet because there are no windows facing out, only into the indoor terrace. Sound between rooms was ok too because there weren't very many people there while we were there. Breakfast was ok and easy for being included in the price and right there. You get a few choices and it is made quickly while you wait.

Stayed in October 2023

Nothing

Loved everything about this place! Spotlessly clean, beautiful decor, great location. The price is great for what you get. We returned multiple times and hope we can come back again soon

Stayed in September 2023

Nothing.

This place is so well located and it’s so clean. They clean every day, thoroughly and the staff are really helpful. I booked for one night and stayed for five !

Stayed in August 2023

The first night we stayed there was a smell of damp in a downstairs room.

It was in an excellent location, the family very helpful and able to store our bags safely while I did a trek. They changed our room after the first night to a better one without any hassle.

Stayed in July 2023

Brilliant place to stay for some quiet R&R. Family owned accomodation in a brilliant location. Our room was clean, tidy, quiet and had a brilliant hot shower. The staff also helped us to organise a shuttle to Lake Atitlan that picked us up from the accomodation.

Stayed in May 2023

Nothing

See my previous review - we liked this place so much we came back!

Stayed in May 2023

The shower head is a bit finicky but if you get it right there is nice hot water.

What an absolute gem in Antigua. We loved staying in this smaller historic hotel. The owners are so lovely, they cleaned our room every day with new fluffy towels. Great view of volcanoes from the rooftop. Can't speak highly enough of the staff there!

Stayed in May 2023

Our room was dark and sad, had no windows, but two slits high in the ceiling, like a prison, without any glass, so we had a terribile noise from outside, all nights. Room and linen smelled bad. It was difficult to have a shower because a very poor water-jet. There is just one small table for breakfast, just under the reception counter.

Stayed in March 2023

Was woken up a couple mornings around 6, 6:30am due to pots and pans clinking in the nearby kitchen (breakfast starts later, but I believe they were putting things away). The sink's faucet fixture in my room was loose – I had tape with me, so I taped it down (otherwise water could've gotten into the electrical plumbing). The shower didn't drain properly.

Friendly staff, large-sized room, fast Internet

Stayed in March 2023