800 Pale San Vitores Road, Tumon, Guam, 96913 Tumon, Guam
#11 of 20 hotels in Tumon
Guests' ChoiceBased on 942 hotel reviews
7.6Cleanliness
7.7
Comfort
7.7
Location
8.6
Facilities
7.5
Staff
8.2
Value for money
8.1
Free WiFi
7.9
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End of dialog contentReviewed: 14 November 2022
Pablo
United StatesThe pool water was dirty
Stayed in November 2022
Reviewed: 13 November 2022
Morgan
GuamThe refrigerator had dents on the door like someone punched it.
It was clean, cozy and spacious.
Stayed in November 2022
Reviewed: 8 November 2022
Harlene
Guamrestroom need to upgrade it
close to all places
Stayed in November 2022
Reviewed: 5 November 2022
Hikaru
GuamThe original room we booked smelled like cigarettes and was unsanitary. But the staff was kind enough to switch our rooms and the other room was nice
Staff was very kind and professional
Stayed in October 2022
Reviewed: 4 November 2022
Kevin
United States- Lack of signage of laundry hours and only 1 washer per building. - Had 6 adults and when asked for more towels was told I could only get 4. - Had to call a few times for toilet paper as they only have 1 roll per bathroom. - Lack of parking space when property is full - Customer service is hit or miss. Most are very nice and helpful but did encounter a late night shift worker who had an attitude and wasn’t very courteous.
Very well kept property and lots lof room for a family of 6. Two full baths in the room was a plus.
Stayed in October 2022
Reviewed: 2 November 2022
Renee
GuamAmenities
Perfect location
Stayed in October 2022
Reviewed: 30 October 2022
Teacla
GuamEverything was ok.
I liked that we weren’t bothered and it was peaceful.
Stayed in October 2022
Reviewed: 9 October 2022
Contreras
Guamthe bed were not comfortable & need more sheets
the location , peaceful
Stayed in October 2022
Reviewed: 9 October 2022
Ortiz
United StatesThe furniture and apartment it self was pretty old and the beds were kind of broken.
The pool and staff were very nice. The apartment was very big and right next to the beach and clubs. The room had 2 bathrooms and a small and useful kitchen.
Stayed in October 2022
Reviewed: 5 October 2022
James
PhilippinesSome if not all of the Front desk or the concierge were very accommodating, but there were some front desk personnel who were not really helpful or responsive to some of our minor and basic queries such as what places they could recommend to go to or what are the modes of transportation to go from point a to b in the island, one staff didn't even bother to answer my sister's query she just told her to search it herself via Google) which we found a little disrespectful and rude. Otherwise the amenities were great. It would have been better if the hotel provided a tram, shuttle or coaster service from the airport to the hotel, main town of vice versa, as the transportation was the downer during the trip as it was difficult and expensive to navigate the island. The hotel could've offered or gave suggestions on great places and tour packages to go to or avail, it would be easier because not all are tech savvy, and a staff or a local familiar to the island can give feedbacks or even tips to better improve the travel experience of guests.
Overall, besides the comfy beds, it was the inclusion of the cooking amenities which was the deal breaker why we opted to book with the hotel. The chambermaids or cleaning staff were very accommodating with requests.
Stayed in October 2022
Reviewed: 14 September 2022
Mikejess
GuamNothing
Everything
Stayed in August 2022
Reviewed: 4 September 2022
Frosmy
GuamThe floor not really need to mop and sweep
The room is very comfy and very nice 👍
Stayed in September 2022
Reviewed: 23 August 2022
Kristina
Philippinesoutdated
spacious!
Stayed in August 2022
Reviewed: 15 August 2022
Lourddie
Philippinesno bidet in the restroom
I really liked the location. The bed is comfortable. staff are nice and accomodating.
Stayed in August 2022
Reviewed: 10 August 2022
Ruth
Northern Mariana Islandssmall roaches. I have to buy insect spray because they're everywhere. sorry to say this but everything is good!
Location is in the hotel street, K-Mart is readily accessible, Underwater World is just about 3 minutes drive as well as DFS T-Galleria and all other shopping stores i.e. ABC, Circle K, etc.
Stayed in August 2022
Reviewed: 3 August 2022
Salas
GuamThe private room, along with the kitchen.
Stayed in May 2022
Reviewed: 1 August 2022
Estepgany&casey
GuamPool was temproarily closed for cleaning
Security was available throughout stay and room seevice/assistance was prompt
Stayed in July 2022
Reviewed: 30 July 2022
Magtanggol
GuamNot much. I understand that the hotel will be undergoing renovation to improve facilities.
The location is perfect to the beach and other establishment.
Stayed in July 2022
Reviewed: 29 July 2022
Suzuki
GuamThere was no toothbrush and toothpaste
Stayed in July 2022
Reviewed: 22 July 2022
Rochiel
GuamThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 July 2022
Shauntea
United StatesIf a broom came in the unit that would be very helpful because sand is easily tracked inside
The pool was a real vibe the location was in the heart and I love security patrol the parking lots at night for safety
Stayed in July 2022
Reviewed: 11 July 2022
Deskim
PalauHave a readily available umbrella for guests and need inside slippers. Cooking utensils good but need to change some pots and need available weight scale for guests to weight in their luggages.
Beautiful compoun for a family. I felt safe with my family. Will always come to the same place all the time i come to visit Guam.
Stayed in July 2022
Reviewed: 4 July 2022
Kirk
United StatesFriendly staff
Stayed in July 2022
Reviewed: 3 July 2022
Angelio
Guamjust location space full rooms
property was good space full room hdmi on tv didn’t work but location room made up for it
Stayed in July 2022
Reviewed: 3 July 2022
Luiz
United StatesWiFi weak and air conditioning was also weak
Good space, private restroom. Good value for the space
Stayed in June 2022
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