Pool guard asked my husband if he brought in his own alcohol acusingly , when he bought it from the pool bar lol I mean he was drinking it at the pool bar lol and this was during the new Year..way to ring in the new year ..sad to say my husband wasn't to amused..we won't be coming back unfortunately

Friendly staff , place was clean and comfortable..everything was great until our family went down to the pool area

Stayed in January 2024

Our rooms ac was broken, the phone line was broken as well so my husband couldn't call the front desk. He was watching my son, while I took my mom to dinner for her bday. So at around 11pm they switched our room. Then was offered no compensation not even a late checkout.0

Stayed in November 2023

Reserving online, gives no option to inform Westin that we are local to avail to local rates. Nor we’re we asked or offered upon checking in.

I had a partial view but my balcony had no seating.

Stayed in October 2023

We could hear everything in the adjoining room with the connecting door.

Very accommodating, staff were friendly.

Stayed in September 2023

Update furniture and fixtures. Pillow case had a stain on it.

Soft, comfortable beds. Starbucks in the lobby.

Stayed in June 2023

The shower is fairly small and there were no balcony chairs.

Staff was friendly and helpful, the location was ideal for us, the room was comfortable and clean. We were only there for one night so we didn't use all of the available services.

Stayed in May 2023

cleaned

Stayed in January 2023

Not an spacious pool area, a little outdated rooms

Great location walking distance to restaurants and shopping area. Starbucks on site. Ocean view and access to beautiful Beach

Stayed in December 2022

The shower gel in the shower was never refilled or possibly checked by housekeeping. I ran out of shower gel and kept forgetting to let housekeeping know.

The room was very clean and well kept by staff. The bed was really comfortable!

Stayed in September 2022

Overall condition of the establishment. Compared to other locations in the immediate area it's severely falling behind. I selected the Westin for the name and what traditionally comes with it but was let down a little.

Location, breakfast buffet, room service, entertainment

Stayed in July 2022

Don't have any complaints

Everything was perfect

Stayed in August 2022

For the amount we spent, I expected the facilities to be in better shape and definitely cleaner. There were multiple notices about commitment to sanitation and were left disappointed. The toilets didn’t flush easily, the shower floor was grimy and the bathtub drain didn’t work without removing the plug altogether.

The beds were fairly comfortable and it was nice and quiet. Almost all of the staff were exceptional, especially at Taste. Ruby and Jesse were a great addition to the experience.

Stayed in January 2022

the staff took forever to get me toilet paper and towels. room service didn’t knock daily. there was no seating on the balcony

the view was nice, the room was clean when we first got there

Stayed in December 2021

The only issue was they forgot to clean my room one day. The trash was full and I needed towels. I

I really like the staff.

Stayed in December 2021

well it had ants coming out of the sink which I fixed not a big problem the shower water was cold other tub and sink water was hot

location view

Stayed in October 2021

The staff is very friendly. The bed is comfortable. Close to everything.

Stayed in January 2024

The beauty of it all

Food room

Stayed in December 2023

Excellent

Stayed in February 2023

The elevators were slow but im sure it was based off how many guest were calling it. Didnt like the view of my room. I was looking at a rooftop.

Pool beach bar was nice. Limited space on beach seating but overall good. Store in the lobby was nice to have when you need last minute things.

Stayed in March 2023

room was not what I reserved and could not eat at restaurants in the hotel without reservations

the location on the beach

Stayed in May 2022

I arrived at the hotel before 4pm. And I got my room after 5:20 pm. I asked the connecting room. And they gave me downgrade rooms for connecting room. I got that. Cause they supposed to give me another room. I was the person who asked the connecting room. And after 1 hour I was waiting for my room. The employees said there is no room to be ready. Also, nobody knew when my room is ready. I had to change my dinner reservation. They made me change my plan on my first day in Guam as well. But I appreciate the front desk employees. They tried to help me many times and understand my situation and feeling. However, I don’t recommend this hotel to my friends or anyone if they have plans in Guam. It is waste of money.

the location was nice.

Stayed in May 2022

the view....asked for 1 bed, got 2......being put up on a room outside of the elevator bay....no complimentary drinks other than coffee n tea.....no bathrobes....i reserved for a room on the 20th floor, ended up on the 12th....its okay, next time (maybe)...

Bed was VERY comfortable

Stayed in May 2022

This review has been hidden because it doesn't meet our guidelines.

I loved everything, close to dining in and out restaurants. I keep coming back from Germany.

Exeptoinal place on the beach of Tumon Bay, ocean like a Blue Lagoon, privat area on the left side with Sade giving trees to get privacy. Beautyful sand and ocean breeze, combined with pool side and Misty’s bar.

Stayed in December 2021