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Reviews of The Pottinger Hong Kong 5 stars

21 Stanley Street, Central, Hong Kong, Hong Kong

#32 of 274 hotels in Hong Kong

Guests' Choice

Review score

Based on 237 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.5

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 2 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, friendly staff, and quiet despite the busy neighborhood.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    9.0
    Stunning and surprisingly spacious room
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Loved the room! There is no breakfast option so we wonder if you might offer discounts at Oolaa for instance?

    Stayed in May 2024

  • Reviewed: 28 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, the property and services could concur to those renowned five star hotels.

    The staff were incredibly attentive, consistently exceeding our expectations to meet our needs.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Lovely slice of old school Hong Kong - comfortable and relaxing.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing to dislike, but just note that the restaurants don’t open til lunchtime so there is no breakfast served. You can go to Oolaa across the street or lots of other options around.

    Love the location. Perfect for exploring HK Island and enjoy Envoy Bar terrace. Staff are very polite and helpful.

    Stayed in May 2024

  • Reviewed: 28 April 2024

    9.0
    Boutique luxury at best location
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 2 nights
    • Submitted via mobile

    The air-conditioning either too strong or too week

    Very posh boutique and the restaurant 's are amazing 😍

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    A very memorable stay. A special mention about Front Office staff, Karrin who tried her best to accomodate our requests
    • Leisure trip
    • Family with young children
    • Signature Suite
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely nothing.

    Great location, good quality furnishings and extremely warm and friendly staff.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    We stayed on bed only basis but would recommend The Pottinger
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    We enjoyed every aspect of our stay.

    The spotless stylish interior and the very central location. The staff were incredibly polite and helpful. Whole experience much preferable to large impersonal hotel.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 7 nights

    While most staff members were polite, one - a gentleman - was peculiarly abrupt at the time of checking in. We noticed how we was polite with other guests, but not us.

    We appreciated the early check-in (by 1 hour) that was provided. The corner studio was sizable, comfortable, with a large bathroom, and quiet.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Super convenient location, very comfortable and nice smelling hotel. I’ll definitely stay again.
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    Calling Uber was a little inconvenient because there wasn’t a place to pin right outside the hotel. But easily solved with a little walk.

    Location was great, service was amazing. Didn’t expect this level of service from a boutique hotel. Compared to my previous experience in Hong Kong this stay was really good.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 2 nights

    Could hear the noise of late night clubs on Friday and Saturday night. Hotel room was on 11th floor

    Beautifully decorated large room

    Stayed in February 2024

  • Reviewed: 23 March 2024

    10
    Comfortable but extremely noisy
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 12 nights
    • Submitted via mobile

    Extremely NOISY at night. EXTREMELY

    Design, service, cleanliness, comfort and location

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    a real gem in the Central Hong Kong
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights

    i didnt like the aircon airflow direction - right at the sleeping person's head. because the aircon grids form a square on the ceiling, so there is no way to hide from it, as it blows from 4 sides. to switch off is not an option, as it gets hot in the room.

    Fantastic location, if you need to be in a close proximity to major spots in the Central. Easy access to ALL means of transportation, easy to get a taxi, easy to get to popular locations and yet enjoy the vibe of Hongkong. the breakfast is not served in the hotel, however there are 2 lovely cafes to visit nearby (a few steps walking). Opened at 7 and 8 am, very convenient, offering a variety of breakfast meal options, good coffee, etc i liked the stylish lobby, although it was tiny, yet it had a very special HKG touch. The hotel is in the tall building, amidst the similar ones in the Central, so the room views are very urbanistic. With just 5-6 rooms on each floor the hotel is a very quiet place. The rooms are very spacious, so are the bathrooms. The room had tea&coffee facilities with Nespresso capsules and TWG tea bags (these seldom fail in quality) the hotel personnel are very friendly and helpful and are very effective in solving problems. I would highly recommend this hotel

    Stayed in January 2024

  • Reviewed: 12 February 2024

    9.0
    Great urban hotel at the heart of Hong Kong
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    A 5* hotel should have breakfast available to its guests. Shower heater was not working properly and I have seen previous reviews mentioning that flaw, which means it is something that should be looked into asap.

    Stayed for three nights, during Chinese New Year. Hotel location is superb, just a short stroll away from both Hong Kong Station / IFC Mall and the nightlife areas of Lan Kwai Fong and SoHo. Even though there are many (great) bars nearby, I was able to sleep very well, with minimum noise entering the bedroom. Staffs are really helpful, especially Jessie at front desk. The entire hotel is also very clean. Definitely will be back again!

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Will always stay at Pottinger. It's the best location and such a pleasurable stay.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    Could've used more complimentary water.

    Room 309 was a revelation. Love the location. It is super central.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    8.0
    Pleasant stay at Pottinger.
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 4 nights
    • Submitted via mobile

    Zero sound insulation externally, ie street noise was very loud and we were on the top floor. Had to sleep with ear plugs during our stay, note there is a rooftop bar next door playing music until 2am. No view to speak off as surrounded by tall buildings.

    Good location with easy access to main attractions and transport. Clean and spacious rooms, very comfortable space for HK standards. Friendly and attentive staff. Quiet internally, we never run into any other guests or heard them. Excellent shower.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Corner Studio
    • Stayed 5 nights
    • Submitted via mobile

    No breakfast

    Location,clean, large enough rooms

    Stayed in December 2023

  • Reviewed: 16 January 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Classic Room
    • Stayed 5 nights
    • Submitted via mobile

    excellent location which is accessible to major shopping areas and tourist attractions. service staffs are prompt and willing to serve.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    Short, but sweet- very happy that we changed to this hotel
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    One quirk in the room was the set up of the light switches. One would expect that there would be a light switch at each bedside for the common lighting. Instead there were two switches on one side of the bed for one set of lights, and two switches on the other side of the bed for a different set of common lights. - very odd.

    Very well located near the mid level escalators, and the Central Market.

    Stayed in January 2024

  • Reviewed: 25 December 2023

    9.0
    Charming hotel in an excellent location!
    • Leisure trip
    • Solo traveller
    • Signature Suite
    • Stayed 2 nights

    The price.

    The location can't be beat! Smack in the middle of everything. Easy access to airport express and Central MTR. The hotel is beautifully designed and was comfortable and clean. Some of the furniture seemed worn and old but the decor was absolutely charming. Two bottles of water were complimentary each day. It was a nice calm and quiet place to relax while still being steps away from the hustle and bustle of the city. It was quite expensive, but if you have the cash, this hotel is a must stay.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Classic Room
    • Stayed 3 nights
    • Submitted via mobile

    I still wish there’s a gym

    Can be better

    Stayed in December 2023

  • Reviewed: 28 November 2023

    10
    Luxury in a most convenient hotel
    • Leisure trip
    • Solo traveller
    • Classic Room
    • Stayed 3 nights

    Unfortunately no room service after 9pm, hopefully this returns soon!

    The location is amazing which is only a couple of minutes walk from ifc and hk airport express. Location to MTR is also very convenient with loads of local cafes around the hotel. Thank you so much to the concierge staff who was so kind to walk me closer to ifc with my luggages. This is an incredible hotel which I always feel incredibly safe and comfortable in.

    Stayed in November 2023

  • Reviewed: 23 November 2023

    8.0
    Excellent location and very well-appointed rooms make this a great choice in Central.
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 2 nights

    Nothing. The stay was good. The staff were polite and efficient.

    The rooms are well appointed with high quality fixtures and fittings making for a very comfortable stay. They don't provide breakfast which is a little odd but no problem as there are plenty of breakfast options along Stanley Street so no issue.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    9.0
    Small luxury in the heart of a buzzy street
    • Leisure trip
    • Couple
    • Corner Studio
    • Stayed 4 nights
    • Submitted via mobile

    Post covid, the room felt less posh than my last visit.

    Location is great ! Linkage to a well known photographer , Fan Ho is fantastic .

    Stayed in November 2023

  • Reviewed: 25 October 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Helpful staff, from concierge to servicing, helped me with everything I needed!

    Stayed in October 2023

Showing 1 – 25

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