The service, the main manager was great and solved any problem without hesitation but unfortunately the rest of the team and assistance was quite bad and slow, sometimes they didn’t give you what you had ordered or needed, the cleaning staff even left the dirty towels on top of the dinning room and the floor was always dirty like they didn’t mop at all, we also had to remember them to leave toilet paper. But even though the service it’s quite bad the hotel it’s beautiful and they should improve their staff because it’s worth staying and with that improvement they can definitely compete with any hotel from the riviera Maya

Beautiful hotel and the rooms where amazing! with a breathtaking view and gorgeous natural environment.

Stayed in March 2024

Very much enjoyed our stay here! The staff was warm and welcoming, the rooms were well appointed and very comfortable, and we enjoyed hanging out on the private beach on the property. Look forward to returning soon — would love to stay here again!

Stayed in March 2024

Showers were slow to drain. Beach is rocky and not that clear.

Breakfast was hearty and fresh.

Stayed in December 2023

We love it here because it is a quiet island getaway as we live on Roatan, we come here a few times a month to get away! Everything is right on site, room service is great, the food is good, and the beds are amazing. Great place to stay.

Stayed in December 2023

Not complain

Great

Stayed in January 2024

Nothing

The property was absolutely beautiful! It was quiet, peaceful and the perfect escape for us. The staff was so attentive and kind and the service overall was some Of the best we’ve ever experienced.

Stayed in July 2023

AC had trouble cooling and bug repellent is a must.

New, exclusive resort.

Stayed in July 2023

No comment

Everything

Stayed in June 2023

Noise of gardeners in the morning

Great location

Stayed in May 2023

The location's hard to access, but the view was worthy and amazing, the peace that you can feel at this hotel it's something unique and the pool and beach are breathtaking. the service of Frankie and Nestor (bar and restaurant) were outstanding

Stayed in May 2023

The biting insects on the beach that necessitated bug spray. The lack of easy access to activities through the hotel.

It was isolated and peaceful. The food was good, if not spectacular. The staff were a friendly bunch. It was a truly beautiful location. The use of kayaks was a real bonus.

Stayed in April 2023

We had a bad moment with a girl attending the front desk. Our room want’s clean after the first nite, they have a policy of not changing your bed sheets and towels after the third day that’s ok !

It’s the perfect spot for unwind. Quiet and Cozy.

Stayed in March 2023

one thing didn’t like and this is why we gave them a 9 is the water in our Villa was brown with a copper smell and toilets didn’t flush right.Don’t drink their faucet water use bottle water to drink brush your teeth.

property is amazing ,great location very clean and the staff is amazing they are very welcoming make you feel like home they exceed our expectations . Hotel was fully booked but was very quiet .

Stayed in March 2023

The power went out a lot. In one instance it was not the staffs fault and sometimes things happen. They were very accommodating and even took me to a villa where there was still power so i could plug in my devices to work. They are amazing. Other than that i did get locked into the women’s bathroom at the restaurant. When you shut door tight and make sure lock is completely secure in hole it was very hard to get it unlocked. I tried several times for awhile before the lock released. Other people went in and had no issues though. So maybe it was just me.

The customer service is out of this world amazing. Each worker is truly amazing and goes above and beyond to give you the best experience. The view and grounds are impeccable.

Stayed in February 2023

I wish the hotel was a little closer to West Bay/West End. The breakfast was okay. My order was always getting messed up.

The bed was so comfortable! The food was good. Everyone at the front desk was nice, especially Robert. He was such a genuine and friendly person.

Stayed in February 2023

Comparatively the price is too expensive for the value. It was also too far from West Bay and West End. if you’re looking to be isolated, this is fine. but if you want to pay $100 round trip each way to the Bay you will be upset.

Staff and beautiful villa. Most comfortable beds I’ve ever stayed in.

Stayed in February 2023

nothing

The property was beyond beautiful but the staff is what made it exceptional especially Mackenzie who worked at the bar. He gave recommendations to the island and went above and beyond especially because I had my son a 9 year old. it was safe and I had no worries

Stayed in November 2022

there's nothing else to do outside the resort other than scuba or snorkel.

great staff and beautiful property

Stayed in November 2022

Due to the recent reopening there were some issues that occurred due to new systems and staff re-learning process and procedure after a long absence from guests. However the Management Team were attentive and more than amenable to going above and beyond to resolve issues and leave the best impression.

The location is idyllic and peaceful, the food options were tasty and plentiful and the staff especially the duty manager were extremely helpful. We will look forward to our next visit as its an excellent homebase from which to explore the island.

Stayed in October 2022

service at restaurants was very slow

location, pool, villas with 2 bedrooms, kitchen, living room, etc

Stayed in August 2022

Excellent attention by the staff, felt very welcomed from the first day and they really went above and beyond to make our stay great. the beach was beautiful and maintenance to the grounds was done every day to keep the beach clean and beautiful. the day we were leaving a hurricane was coming into the island and the owners were kind enough to offer us an extra day if our flight was cancelled. can’t wait to come back

Stayed in October 2022

I loved the service, food and the place

Stayed in June 2022

The only down fall is the beach is not up to the same standard as West Beach, for example but was told they are going to bring in white sand and groom it the not so far future.

My rate included breakfast and it was amazing every morning, a la carte menu. Staff were awesome, Karim, Peter, Christian, Chris, Iris and Karen all went out of their way to make our stay wonderful.

Stayed in June 2022

wish it had more amenities or events

absolutely everything about this property!

Stayed in July 2022