everything!

Stayed in February 2023

Covid is over and it’s time to move on. No More Masks!

Excellent, love this place.

Stayed in October 2022

restaurant and bar were great, shopping center accross the road

Stayed in August 2022

Staff in extreme kind, respectfull and gentle.

Stayed in February 2022

Food could be much better but still was amazing

location, service

Stayed in February 2022

I don't know that I'd say it's a 5 star hotel, but definitely 4 stars. It was a little overpriced compared to similar hotels. It's located in the trendy shopping area, but it's not close to any historic sights. No microwave. Mini fridge wasn't very cold and could not be adjusted. I had to have the desk renew my room keys each day because they kept demagnetizing. Be sure to use the DO NOT DISTURB sign if you're hanging out in the room in the mornings. I didn't know there was one, and the maids entered my room 4 times in one morning with only a 2 second pause after knocking. I wasn't compromised in any way, but it got old real fast.

Normally, I prefer to be out exploring, so pricier hotels with amenities don't interest me. But this time, I was looking for a comfy place to unwind and laze away after New Year's Eve and this fit the bill. The front desk service was excellent. All employees were polite and helpful. The bed was soft and the pillows were wonderful - varying in size and fill. Wall thermostat worked well. Wi-Fi was good. A large window overlooks the street below and the mall entrance. Above that, the city and surrounding hills. The pull curtains have 2 layers - sheer and thick curtains that do a good job darkening the room. The bathroom was nice and modern. The tub is deep and luxurious. I liked the toiletries. The room service menu is limited, but the food was very good and priced reasonably. I did not eat in the restaurant itself, but I did have drinks at the pool bar and enjoyed the atmosphere and music. Across the street is an upscale mall. Anyone can enter the hotel to enjoy the restaurant or pool bar, but to access the elevator to the rooms, the room key must be used.

Stayed in January 2022

they seem to have a problem of communication with booking.com about some details of my reservation

very elegant and exclusive

Stayed in December 2021

nothing, I like every thing

it was clean and organized. and the worker ls were professional

Stayed in November 2021

No breakfast

Stayed in October 2021

Good amenities!

Stayed in July 2021

Upon checking in the desk staff was amazing. I went out with friends that evening as we were all in town. I know the rules of this hotel and I am very shocked for them to tell me I was not allowed a guest that evening. As I've stated, I have stayed at over 20 Intercontinental Hotels. The security guard and the nightshift front desk clerk denied my guest entry. It was already after midnight and it was not an overnight guest as it was well into the next day. In addition to this I was told I'd have to pay $20 for my guest (because of the hour of the night). This hotel treated me like I was bringing a sex worker into this establishment and this was very degrading and an embarrassment for me. I argued with them, and wanted to see the policy stating that, and of course they could not show me. This is now going on 5am. I called corporate immediately because I knew this was inaccurate on the management of this hotel. They said the management would reach out to me regarding this issues, in which they have yet to do so, which I am not surprised. Upon checking out, I expressed my concerns to the front desk clerk and she confirmed that what I told the gentlemen on night shift was correct and they should have allowed my guest to come up with no charge. It has now been 5 days without me hearing from the hotel, nor them trying to attempt to make this right on their wrong doing.

The bed was extremely comfy as always. I've stayed at over 20 Intercontinental Hotel's in my life and they beds are always good.

Stayed in July 2022

The breakfast selection was not great, and I assume because of covid had to be served by staff who were very unfriendly and seemed like they were annoyed at having to serve. Our room did not have basics like water, towels, robes - we had to request these and again - multiple times as staff did not respond to first request. The gym was poorly equipped. Our reservation was not in the system when we arrived so we had to create a new one, and again staff seemed annoyed at this. Overall, a big let down compared to my stay at other Real Intercontinental properties.

The bed was comfortable

Stayed in March 2022

the front desk staff

The guys of the front desk are extremely rude and not polite at all I try to extend my stay for another night and they rudely told me they were fully book and we should leave and we are staying here post surgical procedure which means we can’t be in a Uber or a cab for to long and we shouldn’t stress over stuff but regardless to that I made my own booking and show it to them they act all dumb and stupid over that they didn’t change me of room. actually pretty poor I won’t come back here do to the lack of good service it ain’t worthy hope u guys could upgrade that lack of professionalism and respect over your staff of front desk.

Stayed in April 2022

Normal todo

Nada en especial

Stayed in August 2021

I like Breaakfast. Everything is clean.

Stayed in February 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in July 2023