Hallways leading to rooms are old.

Location… parks and swimming pool.

Stayed in May 2024

Parking completely overcrowded. Car charging station at the hotel next door would have cost over 30 Euros for 4 hours. Thanks, but no thanks. Pool was closed because it rained a little bit. Makes no sense what so ever. That part was a total disappointment.

Food was exceptional. Great selection for dinner and breakfast. Could have gone for brunch after breakfast as well, but had to leave.

Stayed in August 2023

A very small gripe, the pool was saltwater. That said, after a few days, the kids climatised, and it didn't sting the eyes as much. Bring goggles.

Staff were very helpful and the hotel was 15 minute walk into the town. Short walk to the shoreline where there was a good range of watersport activities available.

Stayed in September 2023

No elevator for the restaurant so a dog stroller or any stroller was not easy to maneuver

The property is very clean some items in the rooms are dated but everything was very clean.

Stayed in August 2023

The seaside is not suitable for small kids

Nicely designed room, good food and pool!!

Stayed in June 2023

More information about trips would have been helpful.

Hotel was clean and staff were friendly and helpful Plenty of choice at mealtimes and quality was very good.

Stayed in June 2023

You must pay parking vhich is pppis to small for all cars

Near the beach, breskfast and brunch

Stayed in July 2022

Parking is chargeable.

Large selection of sports activities - tennis, cycling, swimming, running, basketball... In the spring months, the water in the outdoor pools is heated. The hotel has a bicycle storage room. Great food selection, the food is delicious. Friendly and helpful staff, rooms clean and nicely furnished.

Stayed in April 2022

The evening buffet and the dining area was overcrowded and not really cozy. The rooms need to be renovated.

Garden and beach access were fine

Stayed in September 2021

change of linen after 8th day of 9 nights. and only because I complained but said wasn't needed for 1 last night. no liquid soap nor body lotion refilled after day 3. cold shower on last morning. they charge for parking and beach towels. my room must have been the smallest one they had in the whole hotel. not like the photos on their site at all

location food facilities

Stayed in September 2021

We would have preferred to have some more vegetarian options at the buffet, especially when ist comes to the main dishes (but there were always enough vegetarian sides).

Staff was very friendly and always happy to help whenever we had questions.

Stayed in September 2021

The room was much smaller than we expected and not really a 4-star quality.

Very nice for our trip with a 2-year-old. Everything was easy, from eating to enjoying the beach and the pool. Lots of activities for children.

Stayed in September 2021

Dinner wasn’t so well. Not so much choice - no meat, pasta... and also a little early.

Clen, nice, nice staff.

Stayed in August 2021

Rooms a bit old and scruffy, and it should be definitely at least water served with the dinner, we had to buy all drinks that go with the dinner, incl. water

Amazing food, great staff, clean, near town but not too close

Stayed in July 2021

There's not much I can list I didn't like about Crystal Sunny Hotel. There are a few shortcomings that needs improvement like parking. There were so many cars that it was impossible to find a parking spot. We ended up parking at a reserved spot one night because there was nothing else. Even the grassy medians were completely occupied. Other than that anything else was miniscule to mention.

The hotel is at a great location. It's near the beach surrounded by large pine trees. The lobby is clean, large and welcoming. It has a lot of sitting areas and even play areas for children and adults such as building blocks, a pool table and a foosball table. There's a bar to get drinks and enjoy on the large patio outside. The pool is salt water but no big deal because you can just walk 15 meters to Diamond hotel and use the fresh water pool there if you prefer that. The beach is a short 3 minutes walk from the hotel on a paved walkway. It's a pavement stone type beach with stairs but along the road to Porec you can find many smaller beaches that have small pebbles or large rocks if you prefer. You can rent suntan beds for 120 kuna per day. The beach also has a sandy playground with a small sea pool for small children. There's a train that comes every 25 minutes to Porec harbor where there are many places to buy souvenirs or have a drink or ice cream. The train from Brulo beach to Porec is 10 kuna one way! The walk is pleasant too, it's about 20 minutes. Now the hotel room...it was super clean. Beds were comfortable and sheets were changed daily. The AC didn't put out much cool air though, we had it set to 15 C° and it barely managed too cool the room. We got the farthest room possible from the lobby with a parking lot view so honestly I didn't think that part was fair for the price we paid. But the food made up for that. We had breakfast, lunch and evening snack which was an all you can eat themed dinner every night. There was so much food and it was all included in the price (drinks at dinner were for extra charge). A true all inclusive hotel with many extra amenities. The staff were kind, attentive and helpful. We had a wonderful time and the hotel and it's service exceeded our expectations. We shall return. Thank you for making our first trip to Croatia an unforgettable experience.

Stayed in July 2021

Although it advertises as a family hotel not many activities for kids. There are some games options in the lobby and that's it. No multimedia room, no creation station or soft play room as advertised by the hotel...We found out that most of the children activities are in another hotel but to use them one has to make additional arrangements with the other hotel and preannounce that you're coming. Not practical at all for smaller kids.

The closeness and cleanliness of the beach is great, pool facilities are very good. Hotel restaurant is catering really well for the guests, choice of meals is excellent. The staff at the restaurant and cleaning service is friendly and helpful.

Stayed in July 2021

This hotel should have some "manager of customer happiness", who looks "behind the scene". The first day we came to elevator and other guest told us that 1 of 2 doesnt work. All 4 days we stayed nobody repaired it, even there was no sign like "out of order" for other guest to let them know! In front of the main door there was no lower path if you are going with suitcases on wheels. When you sit on balcony in restaurant, you see very dirty window sill. Really no one see this? When you go upstairs from front desk, mummy with stroller and people with handicap need to use barrier-free platform, which is in white colour and the desk is not signed to be seen better - I saw about 3 people to hit it strongly cause it is not well seen. This should be better under the Valamar mark...

High speed wifi was over my expectation. Lobby was very nice decorated, big parking place, super and clean beach. Staff in restaurant was very kind.

Stayed in July 2021

Has stairs everywhere. Not very kid (stroller) friendly. Was renovated but you see it’s dated. Bar opened from 17-22 and it’s self service.

Location, nice terace and patio overlooking the pool area. Free to use toys for kids. Breakfast/brunch untill 14h. In the evening available light dinner/snack.

Stayed in July 2021

Too expensive for its quality. It felt like a 2 star hotel. Rooms were outdated. Restaurants there was not enough room for sitting plus big line ups. Qualify of the food was bad. In hotel too many dogs felt like a dog hotel. Few dogs not on a leash which I didn't like.

Pool was the only good thing about this hotel.

Stayed in August 2023

Originally, I wanted to book accommodation at Hotel Valamar Diamant, but I thought it wouldn't be a problem as both hotels are 4 stars. Unfortunately, I was very wrong. This hotel does not even deserve 3 stars. The room's furnishings are poor, the bathroom door is actually rotten (room 405). You could barely get a seat at dinner and breakfast, it was so crowded, if we went later, most of the dishes were already sold out. There were practically no meat dishes. I went over to the hotel valamar diamant, where the restaurant and offer corresponding to the 4-star level awaited the guests. For my lover's birthday, this would have been a pillow-day relaxation gift, but it was a disappointment due to the quality of the hotel. It would be great if they could find a solution to fix this Best regards, Huba Ambrus

the hospitality of the hotel and the kindness of the staff

Stayed in May 2023

Nothing.

Excelent hotel, location, staf, meal.

Stayed in June 2023

I HAVE A FINANCIAL PROBLEM WITH THE RECEPTION. I HAVE WRITTEN A REKLAMATION LETTER TWO WEEKS AGO BUT DIDN'T GET ANY ANSWER. COULD YOU PLEASE LOOK AFTER THIS ISSUE?

All the facilities worked well.

Stayed in September 2022

The exterior of the hotel could be updated and the parking lots reorganized.

The staff was friendly, the room was clean (linen and towels were changed regularly), the food was excellent, practically three meals. The hotel's courtyard is spacious with lots of natural shade where you can relax on the sunbeds. You can use three pools owned by Valamar (Rubby, Crystal and Diamond). As someone who travels often, I can say that this is one of the better hotels I've been to, and that's why I'm surprised by the bad guest ratings without explanation or with complaints that the hotel staff can't influence. Anyway, in my opinion the hotel is a perfect choice if you want a relaxed and quality vacation.

Stayed in September 2022

There were too many dogs, also one belling in the room, next to us. People were not respecting the smoking areas but smoked where they wanted. Almost all waiters were tired and unlucky, we hardly have seen a smile from them. Chairs and umbrellas at the seaside were too expensive. And the showers with no water at the seaside were dissapointing. The music was loud and late at the neighbouring hotels.

We went there with higher expectations, however, the hotel, conditions and all were just average, nothing really bad, but also nothing really special. The food was ok, and the brunch up to 1pm was perfect. I loved so much the sweet cheese and water melon.

Stayed in August 2022