As regards the hotel, it was faultless, but just be aware that to get to Dubrovnik old town there are over 400 steps. Whereas this wasn’t an issue for us (although tiring on a hot day!) it could be if you have any mobility issues.

What an amazing hotel. A perfect setting with picture-postcard views. All staff were lovely, professional and gave outstanding service. The room was furnished to a high standard-modern, but in-keeping with the surroundings and spotlessly clean. Complimentary toiletries were of a high standard and refilled when running low. Bed was comfy and bed linen clean, crisp and good quality cotton. Towels clean and fluffy and replaced every day. Breakfast was waitress served with a smile every morning and the food itself was good quality and cooked to perfection. There was an excellent menu to start the day and delicious coffee! The pool and loungers were perfect with clean folded towels every morning . Other facilities were great-games room, quiet reading areas, garden swing chairs-the whole property was immaculate and very well maintained. We honestly could not say one negative thing about the place and will most definitely recommend to anyone visiting Dubrovnik.

Stayed in June 2023

405 steps from old town

just opened after decades of building, entire staff was amongst the best I have ever dealt with the facilities where 5 plus stars, can’t say enough good things

Stayed in June 2023

Amazing historic facilities with a modern touch. Everything brand new. Great! Staff was very helpful. They explicitly asked for things to improve since the hotel just opened - was hard to find any and very positive reactions to the few things we raised.

Stayed in June 2023

noting

absolutely stunning hotel, brand new, super attentive staff, luxurious, overall a very special atmosphere.

Stayed in June 2023

Nothing.

Everything was perfect, staff, service, food, and location. It's a beautiful place

Stayed in May 2023

Magical from the moment you step in this monumental building, grand decor, amazing patio and very attentive service.We stayed in a deluxe double room with an amazing sea view. Each staff member was timely, eager to help and so friendly. They had great suggestons for where to go and what to do. We definitely recommend a visit to this hotel! I wish we could stay longer. We booked Palace Natali for our honeymoon and all I can say - what an amazing place to stay! Centrally located, lovely building with outdoor dining and romantic tables to relax. Perfect service, delicious food and gorgeous setting. We stayed in one of the suites with a sea view and we were welcomed with the bottle of wine in our room which was really sweet. We highly recommend this hotel and would stay here again. The hotel is stunningly beautiful, the location is perfect, the service and staff are one of the best we have ever experienced. We especially liked the garden view, gym, pool facilities and the location – only 10 minutes by walk from the city center, ideal for those who like to be close to the center but far away enough to have their own peace which you will definitely find here. Everything was wonderful and we’re already looking to return.

Stayed in April 2023

Beautiful and peaceful property with impressive views and gardens. The whole team at Natali was attentive, professional and friendly. Cleanliness and facilities are at the top level, and the experience of staying in a historical building was amazing. We will be coming back!

Stayed in April 2023

Wonderful gardens, the whole ambience is simply stunning. Really worth seeing it!

Stayed in April 2023

Breakfast selection was extremely limited. We try the restaurant for diner, it was good but over price with starter in the 40 euro range. Check out experience was difficult.

Overall building and garden setting. Very large room and very well equipped. Friendly personal.

Stayed in May 2024

Definitely not a 5* hotel. Long and uphill road to walk back to the hotel from city center.

Stayed in October 2023

Our room/suite was odd … I had expected a sitting area with our bedroom instead we had a mini kitchen which I didn’t like or want. No view either which was a shame as the area is stunning. Not keen on a shower over the bath … pity they didn’t use the kitchen area to make the bathroom/shower room more luxurious.

Loved the boutique styling. The breakfast were excellent and all the staff I spoke with were excellent …. A really good team

Stayed in September 2023

Location and room size. Also you have to take steep stairs to go to your room if it’s above level 2 because the lift only comes level 2. It’s ridiculous compared to the price of the per night stay

Stayed in August 2023

Poor staff training, lack of proper service, not worth it for the money spent

The landscape and location

Stayed in August 2023

I liked everything about the property. However, there are no elevators so it’s something to consider if you are not able to climb stairs. I have to say, if you can’t climb stairs, Dubrovnik isn’t a place for you to visit, we averaged 18,000 steps/day the 5 days we were there.

It is beautiful and very relaxing with amazing views. The beds are very comfortable and the rooms and amenities are very luxurious. The staff is very welcoming and made sure we had everything we need. They even prepared to go breakfast for days we had early tours planned and wouldn’t make it to breakfast at the hotel. Our stay was absolutely amazing!

Stayed in September 2023

Nothing

Stunning view, beautiful property and pool, clean, sophisticated room, and the bed was sooo comfortable, wonderful breakfast, friendly staff

Stayed in September 2023

Honestly nothing!

Amenities were exceptional, beautiful decor and overall venue

Stayed in August 2023

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Stayed in April 2024

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Stayed in May 2024

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in October 2023