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Reviews of Timeout Heritage Hotel Zagreb 4 stars

16 Ilica, Lower Town, 10000 Zagreb, Croatia

#82 of 92 hotels in Zagreb

Guests' Choice

Review score

Based on 1473 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    9.5

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 22 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very loud

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Fantastic location for Zagreb!
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was copious and a variety of options were offered.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Urban culture mix and mingle - modern hotel in old Zagreb
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    A spiderweb near the bathroom window. A bit narrow space around the bed.

    High attention to sustainability, diversity, urban culture. Room with all the comforts and amenities although it may look “spartan” at first sight. I was afraid of the noise from the bar in the courtyard but I must say that there was total silence after 10 pm. And the hotel provides free ear plugs in each room! Nice gesture. Excellent location to explore Zagreb. Cool roof terrace bar.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Perfect location with great service.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    A bit loud in the evening but not that bad.

    Room was great, very comfortable bed and great shower facilities. Good food in the restaurant below as well.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Family Room with City View
    • Stayed 1 night
    • Submitted via mobile

    A quirky place, but they get everything right. It's clean, the staff are nice and it is very central to the hotspots in Zegreb. It has lively bar areas, so it does cater a bit for the younger crowd, but I stayed a couple of nights and loved it and there was no noise.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Highly recommended for a short stay in Zagreb!
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cigarette smoke!

    Very central, close to everything!

    Stayed in April 2024

  • Reviewed: 6 May 2024

    8.0
    Location is excellent
    • Leisure trip
    • Couple
    • Triple Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    We found the room Not clean while the room was full of hair of dogs and not cleaned . Requested a deep clean but was not enough.

    Location

    Stayed in May 2024

  • Reviewed: 3 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    You will very likely hear the night club music, the clubbers yelling in the street, and the frequent trams until very late if your room is Ilica street side: earplugs will be your best friends if you need a restful night

    Unbeatable location, everything is within walking distance. Very friendly staff, always available. And good breakfast as well You will receive messages with practical information and services - very useful 🙂 The hotel hosts events - every evening I guess - and you can always join

    Stayed in May 2024

  • Reviewed: 30 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room a bit noisy with trams outside

    Location fantastic

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    -

    Location and Rooms

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Great option for groups visiting Zagreb
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy at night because of the club downstairs.

    Very good location and wide room

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    A funky hotel in Zagreb Old Town, near to most visitor attractions and at a good rate with breakfast
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights

    The night club was a bit noisy into early morning hours, but we were advised that it was part of the establishment. The room was a bit stuffy on arrival, but a few hours with an open balcony door and window soon resolved that.

    Very good breakfast offering, with wholesome, fresh meals. Enjoyed the coffee.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    little bit loud, bed hard

    location, interior

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Hip place for younger crowd
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    As many say, you can hear the nightclub, I would recommend this place to younger crowd, not really for

    Location and facility are great also value for money.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room with Balcony
    • Stayed 2 nights

    Certainly the oddest hotel I've ever stayed in. Basic but functional. There are not many hotels with a rooftop bar and a large nightclub built into them!

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Central to everything and perfect for eating, drinking and partying
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Twin room is small, and the reception staff could be more approachable

    Amazing location, central to all attractions and shopping. If you love to eat and drink and party, this is the place to stay in Zagreb. The restaurant downstairs, the rooftop bar is amazing and the club in basement is next level party place.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    perfect place for non sensitive ears
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with City View
    • Stayed 2 nights

    no joke: the hotel is also a bar/club during the night so don't come if you're sensitive to noise (at least they give you ear plugs) basic breakfast but there are nice coffee spots near the hotel

    very well located: you can visit most of the city by foot. the hotel is next to the funicular and 2 mins away from the tramway very nice staff room is clean and big nice view of the city

    Stayed in February 2024

  • Reviewed: 9 February 2024

    7.0
    Good
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night

    I didn't like the noise of the trams, better windows could be installed. And I didn't like that the breakfast was served in the same room where were people smoking and drinking the previous night. Also the reception is on the other side of the cafe and then you go back through the cafe to reach the elevator.

    I liked the location because it was short visit to Zagreb but I coudn't sleep because of the trams. I could hear them all the night.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Friendly staff,comfortable but need kettle in room
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very surprised especially for a highly rated hotel not for have a kettle in the room I like my morning coffee, Especially had to check out at 5am for a early flight so had to wait till got to the airport.

    Fantastic location,friendly staff large room comfortable and great shower.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    9.0
    Highly recommend
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Don't stay in the garden facing room if you want peace and quiet as there's noise coming from the bars. Breakfast should really be approved. Not worth the €10.

    Amazing location, just around the corner from the main square. Very clean and friendly staff.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    8.0
    Great location and stay, but the busy club and room heating were unexpected.
    • Business trip
    • Group
    • Deluxe Double or Twin Room with City View
    • Stayed 2 nights

    Overall, I was satisfied with my stay. The hotel's prime location near key attractions was a plus. However, I was not expecting the club to be part of the hotel, which was a surprise. Additionally, the room's heater could not be adjusted or turned off, leading to excessive warmth. To regulate the temperature, I had to keep the window open.

    The hotel enjoys an outstanding location, ideally positioned near popular sites. Yet, it's important to be aware that the hotel includes a club, which becomes quite busy and lively, especially during the late-night hours.

    Stayed in January 2024

  • Reviewed: 31 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Expecting a Room with à view...instead got a room with view on an inner court. Balcony advertised in Booking.com is not on the street, but on an inner court.

    Great location in old Zagreb City

    Stayed in January 2024

  • Reviewed: 28 January 2024

    8.0
    Very good
    • Business trip
    • Group
    • Single Room with Balcony
    • Stayed 2 nights

    It was a bit noisy at night, mainly by the other guests in the corridors at night. There is a cafe-bar which is also noisy but with the windows closed in winter it was OK. In summer I think it will be very annoying. I would recommend it for young travellers.

    The location, just in the middle of everything! The alternative decoration, too.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Fun, all in one place to stay.
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 2 nights

    This place is a great all in one stay... however, just make sure you are ready for some noise. I knew this because it was the second time I was staying here. There is always something to do- comedy shows, live djs, parties, etc all in the hotel, as well as breakfast, lunch and dinner, which is very convenient. There even an underground bunker for a late night club night. I always felt very safe, and staff is super friendly.

    Stayed in December 2023

Showing 1 – 25

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