The music on the corridors was too loud and switched on too early in the morning.

The food was great and the view from the restaurant with the sunset was very special. The towels had a great fragnance.

Stayed in April 2024

Slightly disappointed in the hotels buffet dinner service in the sense that they deliberately did not make plain water available to patrons at the buffet dinner, so that if a guest wanted to drink anything they would have to order from the waiter for an extra charge. Kind of sneaky! Other than that the food was excellent.

Location, service and cleanliness, access to thermal baths (included) and cave bath (not included) close by.

Stayed in April 2024

When booking more than one room, staff couldn’t sort out to be located at the same floor with family members, TV controller wasn’t working, bathroom water temperature controller was malfunctioning.

Beautiful location, open-air spa with late night opening hours, cave bath, great variety of food, family friendly hotel and amazing hotel interior.

Stayed in October 2023

Hotel Cascade Resort & Spa is always a great place to stay. Nice food, nice service and the spa is still great.

Stayed in June 2023

Poor English knowledge of the receptionist. No vacuuming or bathroom cleaning for 5 days.

Breakfast and dinner was rich and tasty, pleasant decor in the common spaces and the room, the garden for the ground floor room was a nice surprise, pleasant waiters and good service at the restaurant, outdoor pools were fine.

Stayed in August 2023

Although the property is dog friendly, we can not really bring them in certain places, which was ok for us though

It is super cozy and comfortable. The clean staff is super kind and helpful. The fact of having a dog friendly wellness is also super cool!

Stayed in August 2023

Strict check-in, only from 1400 not even 5 min earlier.And after check out You can not use the wellness of the hotel.

Food was good, bed is very comfy, nice and clean room. The wellness is very relaxing. For a short stay it is very good to book.

Stayed in July 2023

Both dinner and breakfast were not adequate for that hotel category, and as we are talking about a hotel in a hungarian village, the value-for-money ratio could be better

Beautiful hotel within a lovely scenery, very nice interior, big rooms, we even got a room on ground floor with a little garden in front of the veranda for I travelled with a dog, very kind staff

Stayed in May 2023

All informations and notice are only in hungarian language.

Excellent food, comfortable room.

Stayed in February 2023

Rooms are too dark and stuffy, no enough clean air.

Nice design of the hotel, a bit too dark and depressive. The whole are including the cave spa is depressive and undermaintained. Food was really good

Stayed in January 2023

Overbooked on bookings, we couldn't spend there 2 nights just 1- the whole process was sluggish

Spa, food

Stayed in October 2022

Certain areas could do with signs written in English/German for an easier orientation, also please provide menu/wine list/drinks list in English/German

Good breakfast, good dinner, nice spa & wellness included in the price, overall helpful staff, great relax at the cave spa ( for an extra charge but this is still very reasonably priced ). We have enjoyed the spa & wellness facilities, water slides & thermal baths. We would happily visit this place again.

Stayed in December 2022

The Demjen thermal bath is a gamble depending on what kind of people are there. There was unfortunately some dj, party Friday night. If this is regular i would avoid staying on Fridays. Best days for the bath seems to be from Mon to Wed.

Excellent hotel we had a nicer stay than in last year because we got the split type room we asked for 😍Food is good, location is good, internet is good.

Stayed in November 2022

Reception lady should be more friendly and briefing any new guests about hotel and facilities for first time guest, early check in or checkout wasn’t possible as she said even we called before and they said there is a late check out, always a reception is a first line and impression that guest remember , so this can be improved, Billiard table wasn’t good and only one will be nice to have facilities or entertainment for the evening .

Room view is nice, Food is tasty, rooms is clean and staff are friendly

Stayed in September 2022

Most of attractions in spa were closed. Hotel is not prepared for foreign turists. All notes and information are only in hungarian language.

Excellent breakfest and dinner. Beautiful rooms.

Stayed in September 2022

everything

Stayed in September 2022

The receptionist was very unpolite and uninformative when we arrived. I asked for an underground garage spot since I have seen on the internet that it is available, but She said it is not. Luckily the next day his colleague corrected this misinformation.

At dinner, the food was varied and very tasty. The service was quick and polite. One of the biggest surprises/experiences, however, was in the wellness area during the sauna baths. The sauna master did very professional infusions ("aufguss"). It was very entertaining and a great experience for the whole family. I have had the pleasure to visit several saunas abroad (Netherlands, Germany, Italy) and I have also enjoyed the program of the team preparing for the World Sauna Masters Championships in Hungary (V8 Wellnes, Szentendre), but the sauna infusions by Nándor Tóth were equally professional. Both his knowledge of the essential oils being infused and their combination during the infusion and his air handling (towel) technique were outstanding. The infusions alone made us consider returning to the hotel during the winter months. Also very enjoyable were the night spas in the outdoor pools.

Stayed in August 2022

Very nice hotel with Pool environment nearby. Rooms are big and very nice equipped. It is worth to stay there for some days.

Stayed in August 2022

room wasn't cleaned every day

very good selection

Stayed in April 2022

The bed and pillows

The location, fresh air, excellent food.

Stayed in April 2022

Didn't get a quiet room when I specifically requested it and it was granted, early checking not possible, room is not cleaned daily.

Food is great, location is great, wifi quality is exceptionally good no disconnection in 3 days almost unprecedented in hotels.

Stayed in November 2021

Unreliable, bad WIFI; The hotel's name is misleading: as hotel guest you get free entrance but the the "SPA" is not part of the hotel and you can reach it only from outside of the building. The free entrance is not valid for the more famous cave bath; The hotel's own wellness area is quite small compared to the number of guests; They charge by default 27% (!) service fee for the drinks ordered at dinner which is extremely high

Safe, kettle and fridge in the room; Buffet dinner with good variety and quality food; location not far from Eger

Stayed in April 2024

poor food, dated and very small buffet system, need better coffee dispensers with fresh milk, definitely new international menu, lot less pork!

good location.

Stayed in January 2024

Dirty room, dirty bathroom, bugs in the room and spider nets. The jacuzzi was squirting the water everywhere , so the room is slowly floating. For this price i though the hotel can give the four star for us.

Nice decoration

Stayed in August 2023