The Quay, Ballina, Ireland
#2 of 10 hotels in Ballina
Guests' ChoiceBased on 344 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
9.1
Facilities
9.2
Staff
9.2
Value for money
8.2
Free WiFi
9.7
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End of dialog contentReviewed: 29 May 2024
Kerrie
IrelandGorgeous hotel. Spa was amazing and the staff were all so welcoming and helpful
Stayed in April 2024
Reviewed: 22 May 2024
Ross
IrelandWould of liked a mini fridge in the room
The views and spa were exceptional
Stayed in May 2024
Reviewed: 21 May 2024
Elisha
IrelandWe stayed in the ice house for my birthday, from the view when driving up the property to then enter the room where there was a birthday card and a desert the attention to detail was outstanding the dinner and breakfast was amazing overall we also did the spa which was so relaxing ! I cannot fault one thing about the ice house we definitely will be returning
Stayed in May 2024
Reviewed: 15 May 2024
Chris
IrelandAll good 👍
Loved the Spa ,outdoor tub ,sauna/ steam room 👌
Stayed in May 2024
Reviewed: 7 May 2024
Geraldine
Irelandtoo far out of town and no atmosphere in bar
very relaxing
Stayed in May 2024
Reviewed: 4 May 2024
Emma
United KingdomNot applicable. The only thing I disliked was the fact I I had to return home and couldn't stay longer!
The staff were wonderfully friendly and helpful all throughout the hotel. The views were remarkable and the free breakfast In the morning was delicious and always arrived promptly, even on the days where the restaurant was busier.
Stayed in May 2024
Reviewed: 2 May 2024
Michelle
IrelandI think you should be able to use the jacussi without paying the 25 euro
Stayed in April 2024
Reviewed: 2 May 2024
Lynda
IrelandApart from finding trouble to get a parking spot out the front initially, there really was nothing negative about the stay.
The view was spectacular and the room was so welcoming and comfortable. The breakfast was fabulous and the service was very good. The dinner was very tasty and the restaurant so bright and comfortable.
Stayed in April 2024
Reviewed: 23 April 2024
Paul
IrelandExtra charge for cappacino for breakfast with what we paid for room spa and dinner this seemed penny pinching.
Everything was top notch the room with a large bath, floor to ceiling glass sliding door out onto balcony overlooking the river, food was delicious, staff excellent.
Stayed in April 2024
Reviewed: 20 April 2024
Clara
IrelandGood was extremely overpriced and disappointing
Spa and rooms were stunning
Stayed in March 2024
Reviewed: 19 April 2024
Tricia
IrelandWe didn't like our evening meal and only got a choose of one menu when we seen others got two menus. Our meal was very expensive for what we got.
The location and spa
Stayed in April 2024
Reviewed: 4 April 2024
Mairead
United KingdomParking was difficult.
Location and professional staff.
Stayed in April 2024
Reviewed: 30 March 2024
Michael
MaltaOur stay wasn't long enough
Comfortable room Excellent restaurant Stunning spa Amazing views
Stayed in March 2024
Reviewed: 24 March 2024
Brian
IrelandSoundproofing in the rooms could be improved but any issues were resolved immediately by the hotel staff. I would like to see the cost of the thermal automatically added into the room rate rather than have it as an add on. Minor things
Setting of the property is amazing. The front desk staff are wonderful to deal with, friendly and extremely helpful.
Stayed in March 2024
Reviewed: 18 March 2024
Megan
IrelandNot a lot of parking spaces outside.
All the staff were really friendly and helpful. Got a massage done with Stefaine, she was brilliant! Drinks were so nice too.
Stayed in March 2024
Reviewed: 3 March 2024
Sarah
IrelandThey took really good care of us at the Ice House Hotel. Perfect start for our honeymoon trip. Everything was excellent from the food to the facilities and the views were amazing.
Stayed in February 2024
Reviewed: 2 February 2024
Fiona
IrelandBeautiful hotel,spa exceptional and staff were so friendly couldn't do enough for us..food very good would highly recommend
Stayed in February 2024
Reviewed: 30 January 2024
Jozef
IrelandAmazing stay! beautiful location, nice room, comfortable bed and excellent bathroom with heated floor and lovely bath. Spa experience was unforgettable.
Stayed in January 2024
Reviewed: 24 January 2024
Shauna
IrelandMenu was very selective
The spa was gorgeous, the room was divine. Stayed in the aquamarine suite. So fab and clean
Stayed in January 2024
Reviewed: 24 January 2024
Rachel
IrelandA little bit outside Ballina but didn’t bother us as we had driven down and only planned to stay around the hotel.
Gorgeous hotel! The food was lovely and the staff were so friendly. Our spa therapists Stephaine and Alannah were excellent and very professional! Additionally Deirdre, Vivian and Damien on the front desk were so helpful with any of our queries and so welcoming! Definitely will be back and recommending to everyone.
Stayed in January 2024
Reviewed: 22 January 2024
Mary
IrelandDisappointed no swimming pool. The Grand National was recommended but disappointed with same.
Staff very friendly and helpful.
Stayed in January 2024
Reviewed: 22 January 2024
Jim
Ireland..the € 25 pp for 2 hrs in the spa area was v excessive & left a sour taste with my wife & l … everything else was excellent as usual …Jim Madden ..Bandon Co Cork .
Stayed in January 2024
Reviewed: 17 January 2024
Klaudia
United KingdomFriendly staff, lovely rooms , delicious food, spa exceeded our expectations. Great place for a couple break away. Thank you!
Stayed in January 2024
Reviewed: 12 January 2024
Kelly
IrelandUnfortunately, when being served my main meal the batter on the haddock was not fully cooked. As someone who has worked in this line of business for a number of years it was disappointing to see. Also the set menu was €45 per person but my boyfriend and I only had two courses each from the menu and felt we should not have been charged for a dessert we both did not have it.
The location was stunning with lovely views, very picturesque
Stayed in January 2024
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