Eyre Square, Galway, Ireland
#31 of 47 hotels in Galway
Guests' ChoiceBased on 4546 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.1
Staff
8.7
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 21 May 2024
Stefan
United Kingdomno lift available was out off order and as it looks more than just a few days , for such room rate would not expect this , car park missing
Great location , clean rooms ,
Stayed in May 2024
Reviewed: 21 May 2024
Reginald
United Stateshotel elevators were out of service making a long stairway slog to the 2nd floor. The staff was excellent with carrying our heavy bags to the room, however while our room was on the 2nd floor, it was tiring to walk up and down the long staircase. That said, the staff was very responsive to our requests and were prompt with their response.
Breakfast was fron 730A which made visiting attractions difficult due to the time involved. However, the staff was excellent when allowed to begin breakfast before the 730A opening with a continental breakfast as opposed to the excellent hot breakfast provided from 730A. I appreciated the exception so that my group could make our times for transportation.
Stayed in May 2024
Reviewed: 18 May 2024
Marlene
United StatesNo lift in operation. 3rd floor had to carry down luggage. If you are not able to walk stairs I wouldn't recommend.
Location was great
Stayed in May 2024
Reviewed: 18 May 2024
Andrew
United KingdomThe elevator was out of order.
Stayed in May 2024
Reviewed: 16 May 2024
Sarah
IrelandLift completely out of order - no sign of it being fixed. Did offer to carry bags up to 3rd floor but we were fine ourselves to do this.
Location. Every staff member we had contact with was really friendly and helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Nicola
United KingdomThe location was great and the rooms were a good size - if a little dark with just a small window. We added breakfast on the next morning too. The staff were very friendly and accommodating.
Stayed in May 2024
Reviewed: 15 May 2024
Anthony
United StatesLike many establishments where we stayed, this restaurant had inane pop music blaring at all times - even during breakfast. Enough with the mind numbing crap! Let the average customer eat in peace!
Stayed in May 2024
Reviewed: 13 May 2024
Ville
FinlandBe aware that one is not allowed to even stop for unloading the luggage in front of the hotel, minibuses only for 10 min. I received a parking ticket 40e for staying in the front of the hotel for 15 min or so before taking my rental car to the parking house. And when nobody gave me the actual ticket at time, I only got to know about this at home in Finland 1 month later on by 2 letters. And the final ticket was raised to 60e as I did not pay it right away. I have been in many hotels but this was a bad surprise...
A good breakfast even though a bit laborious as you had to choose every bit from a rather difficult menu. Good pub with fresh Guinnes served etc. for worn out travellers ;=)
Stayed in April 2024
Reviewed: 10 May 2024
Evgeniia
IrelandUnfortunately the lift was out of service and the stairs were very confusing so the ‘commute’ to the top floor wasn’t very comfortable
The location is very central and the breakfast was really nice
Stayed in May 2024
Reviewed: 10 May 2024
Heather
United KingdomBreakfast good, location terrific, price far too high. Was an old hotel though recently refurbished. Nothing grand yet hefty price. Would probably pick another hotel in same location next time on Galway.
Stayed in May 2024
Reviewed: 8 May 2024
Deonna
United StatesThe elevator was not working. There is no A/c but the alley behind the building is so busy, we had to keep the windows closed. They offered us a room with A/C but we had already unpacked. Fast food restaurants next door and the area has a fair amount of homeless.
Location is amazing. Very near the main pub scene and easy walk to most areas. The staff here was also very nice and did their best to accommodate us given the circumstances including a free breakfast voucher.
Stayed in May 2024
Reviewed: 7 May 2024
Mary
IrelandLiked the atmosphere in Galway city Lovely breakfast in hotel and room was very comfortable
Stayed in May 2024
Reviewed: 7 May 2024
Gorretti
Irelandthe noise outside
The location is good and the staff are great
Stayed in May 2024
Reviewed: 5 May 2024
Carlos
United StatesNot a lot of options for breakfast
Location
Stayed in May 2024
Reviewed: 5 May 2024
Brendan
AustraliaNo parking - the carpark is 1km away from the hotel. When we went there was no lift and hadn’t been one since January (our stay was late April) Our room was on the third floor. My husband suffers with a bad back & finds it hard to climb stairs. I asked for a room on a lower level but there wasn’t one - staff didn’t seem to care. No reduction in room rate for this lack of facilities of course!
Good location, nice comfortable rooms
Stayed in April 2024
Reviewed: 3 May 2024
Jackie
United KingdomThe lift was out of service
The staff could not have been more helpful. Alana, Jack and Eli stood out.
Stayed in May 2024
Reviewed: 2 May 2024
Elisha
AustraliaAlthough the hotel advertised parking, it's not on site, there is a fee (reduced by the hotel through a voucher), and the parking is a couple of blocks away from the hotel. We arrived fairly late and it was raining (classic Ireland), so needing to navigate that distance to the parking garage was not convenient. However, it's a compromise we made to be in a great location. So just be aware, this hotel is for walkers not drivers.
Fantastic central location, a large and comfortable room and big beds. All the usual amenities - kettle, tea, coffee. The restaurant on site was nice and the staff at the front desk were very helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Daniel
United KingdomBed wasn’t the comfiest
Central location, great staff
Stayed in April 2024
Reviewed: 28 April 2024
Angelika
IrelandThe elevator didn’t work, and it was quite a long walk to our room.
Location is unbeatable. The room was nice and clean, and staff were very friendly.
Stayed in February 2024
Reviewed: 27 April 2024
Declan
IrelandRoom 310. Poor natural light, natural ventilation by lack of window openings and most of all squeaky floors
Location
Stayed in April 2024
Reviewed: 26 April 2024
Julie
United StatesThe lift is out of service and the rooms were hot.
Location and room size are great
Stayed in April 2024
Reviewed: 26 April 2024
Isolde
IrelandThe shower head above the bath looked very old and crusty & only released water from the small centre of it, no matter how much I tried to adjust this. That made washing long hair more difficult & the shower less refreshing. Luckily the bath had a modern hand held hose which helped. When I was checking out I was met with an unfriendly attitude from one particular male staff member, which puzzled me as I had not created any issues that I was aware of. I suspected they considered me a trouble maker for expecting my room to have air conditioning on a hot day. Luckily when I came back later to collect my luggage I was met by a friendly staff member.
When I realised the room I'd booked didn't have air conditioning the hotel offered me another room which did. That room was spacious & had good storage space too. I was also offered a free breakfast the next morning as an apology. The chef prepared mushrooms separately for me due to the others being cooked with meat, so request this if it's your preference. The room had a bath with a shower overhead. The TV included streaming apps such as Netflix & Prime. When I checked out, the hotel stored my larger luggage for me behind reception until I was travelling again later that day. While the lift was being fixed the rooms were accessed by stairs only, but there were only 36 stairs to the 2nd floor with a lounge room half way. Staff offered to help with luggage if needed.
Stayed in April 2024
Reviewed: 23 April 2024
Anita
IrelandLift wasn't working on the day, staff offered to help with bags however.
Fantastic location, perfect base and was nice and clean. Staff friendly.
Stayed in April 2024
Reviewed: 22 April 2024
Mauricio
IrelandN/A
Excellent location, very clean with a good breakfast
Stayed in April 2024
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