Nothing

Beautiful setting, staff were more than welcoming and helpful. We had complimentary bikes to cycle around the whole estate. Such an amazing place.

Stayed in July 2023

We had an issue with the room, re: location and a malfunctioning air conditioner, but the staff were amazing when we met them know and very genuine with their apologies.

Staff and food and drink are all exceptional. Location is amazing within the grounds of Ashford Estate, ideal for hikers, walkers etc. Cong is a charming village.

Stayed in July 2023

Breakfast service was a bit all over the place. Front room is much nicer than back room where we were put

Lovely quirky hotel with fabulous grounds

Stayed in June 2023

Limited facilities

Location

Stayed in July 2023

The room could have been cleaner (astounding for such a prestigious place). Stain on the carpet under the desk. Room not vacuumed each day. Most of the staff were exceptional as we expected. A few were not. Sorry what was your name again sir. Sorry we don't have your booking. Have you booked in yet (booked in 4 days ago!) Sorry sir have you booked out already. We found the Cullen's restruant best of all the options for menus and staff.

Superb location and staff and facilities. As we would expect for a 4 star plus hotel. The views and grounds and walks including Ashford Castle were exceptional. The falconry experience particularly with our grand daughter was so memorable and photographic.

Stayed in July 2023

Nothing to fault, other than having to have dinner in the Gallery (because of our dog), wasn’t ideal. It was really a walk through area and therefore quite noisy and busy. That said, we were aware of that in advance and were very well looked after.

Very smart, well design and compact. Fantastic art work.

Stayed in June 2023

Amazing Staff, beautiful property, great list of activities, and amazing food and drinks

Stayed in June 2023

Service at breakfast could be quicker. There was no swimming pool at the hotel which was a pity. Wine with the evening meal at Wildes was expensive. The least expensive was 44 euros a bottle.

Breakfast was of excellent variety and quality but service was slow.

Stayed in June 2023

Nothing was terribly wrong and wouldn't deter us from coming again, but we have one item to share. When making dinner reservations make sure you either want the 3-course meal or not. If the email asking for a reservation does not mention this they'll think it's for the 3-course. The staff corrected it and made it right, thank you.

The atmosphere, location, and feel.

Stayed in June 2023

Magical place , somwhere very special to relax and recharge. Staff very friendly and couldn’t have been more helpful, food was delicious. One to remember.

Stayed in June 2023

Very minor issue, no milk provided in the room. Reception immediately provided some. No extra pillows in wardrobe but again can be requested by calling reception

Location is amazing. Service provided was top class. Breakfast menu was excellent, 2 courses. Eggs Benedict I would highly recommend. Transport to the castle provided at reception.

Stayed in June 2023

Nothing

Fab place

Stayed in June 2023

nothing.

everything. the food was fantastic. staff was excellent. beautiful location.

Stayed in June 2023

We were unlucky in that our air conditioning didn’t work and it could not be repaired during our stay. our room was unacceptably warm. We didn’t build this into our rating as we do believe this is unfortunate it not typical.

The ambience and decor was amazing, as was the very friendly, helpful staff. Food was exactly as promised, wildes Restaurant cannot be recommended highly enough. superb!

Stayed in May 2023

Perhaps the hotel was amid changing from tiny toiletries bottles to wall-attached ones, but there was absolutely no body lotion in either room we had booked, though there were dispenser bottles on the wall for shampoo, conditioner, and body wash in each shower. For such a highly regarded site, that small oversight was disappointing.

The staff were warm, observant, and some very funny as they shared stories.

Stayed in May 2023

Easy access to the castle grounds & outdoor activities. The room was the best with elegance and space made us feel like royalty. We had a lovely view of the lake from the balcony.

Stayed in May 2023

Fantastic location. Beautiful scenery and great access to Ashford Castle, where we had an amazing high tea. Staff were extremely helpful from parking the car, organising transport to and from the castle, arranging anything we needed.

Stayed in May 2023

While we understand the business value of providing facilities and services for wedding related events. the crowd numbers and volumes indoors on the weekend days were a bit disruptive and off-putting with very little alternatives besides leaving the premises. Perhaps a segregation of some interior spaces could be a blessing.

The hotel management and service staff were very attentive, cheerful and accommodating. They were very prompt-t and creative in suggesting activities and providing support information.

Stayed in May 2023

Decor

Great staff, exceptional service. Beautiful location. Excellent dining.

Stayed in May 2023

We marked a family special occasion with a weekend stay The Lodge at Ashford Castle, including our two red setters and border collie. The ambience and service were perfect, we enjoyed every dining experience at the Lodge and Castle - but the absolute highlight was our private hawk walk on the grounds with the Falcon School. We and our dogs felt so welcome, thank you to all the staff for making our stay wonderful.

Stayed in May 2023

None

Overall experience was amazing. We did stay there on an exceptional time when it was snowing. What a beautiful experience. Staff were amazing. Dinner and breakfast in asheford lodge was absolutely amazing. Afternoon tea in asheford Castle and the cruise was also one to remember. Amazing!

Stayed in March 2023

Everything was wonderful.

Everything was excellent! From the food, to the comfortable rooms, every need was taken care of. The only problem is that we had to leave! I loved the Lodge and will go back.

Stayed in April 2023

The location is beautiful, peaceful. Ashford castle and gardens are a gem. The personnel is extremely friendly.

Stayed in April 2023

N/a

Food was amazing and very friendly staff that made our birthday celebrations special

Stayed in April 2023

Good

Stayed in April 2023