Staff, food brilliant...ventilation system and traffic noise meant we had to close window, which meant room was warm and stuffy..no air conditioning. Have stayed in many hotels in Galway, but will always come come back here.

Stayed in May 2024

When we paid, at checkin. We were asked did we want the transaction to be in euros or pounds Stirling? I mistakenly said pounds and we got ripped off with the exchange rate. Manager clearly knew when we questioned the price we had been quoted against the price we paid. It would have been nice if he had warned us😟😟😟. He just blamed booking.com not sure that’s actually accurate. Future guests from the uk beware.🤨

Nice restaurant, free parking, reasonable location for the town.

Stayed in May 2024

N/A

Comfortable rooms, great breakfast and fantastic staff. All very friendly and helpful.

Stayed in May 2024

Too far from city centre . Dreary walk into town Staff avoid eye contact not interested in you Overcooked buffet breakfast and awful piped music

Clean rooms very accessible easy parking good shower and tea making facilities

Stayed in May 2024

Breakfast items could have been topped up a bit quicker but appreciate it was probably a busy period for breakfast

Stayed as a group booking - fantastic staff from booking to when we got to hotel. Ate dinner in hotel - food was top quality. Always hard to please everyone in a group but this group was absolutely delighted with the hotel stay and the birthday lady celebrating her 60th had the best time. Every single staff member we encountered has excellent customer service. Well done - very hard in a hospitality industry. We are all recommending to all of our friends and family and will definitely be back when we are next in Galway.

Stayed in April 2024

Didn’t find the beds very comfortable, unfortunately.

Nice quiet location. Better than average breakfast.

Stayed in May 2024

Personally I’m not a fan of the carpet, while walking around with the shoes. If there were slippers provided it would be better and much more sanitary

The staff was so friendly, the facilities were great

Stayed in May 2024

Heating is controlled by reception...roo. was cold..so had to call reception first so it could be turned on

Comfortable bed and pillows

Stayed in May 2024

No fridge or microwave. Need bus/ walking information into city, to be displayed in public spaces.

Clean, pleasant staff, quiet

Stayed in May 2024

Small elevator.

Parking was easy. Easy to find Location was somewhat walkable to the central area. Staff was really friendly and helpful Breakfast was nice

Stayed in May 2024

There was a strange odour upon entering the room, but it quickly vanished once we opened the window. The shower power was not great but enough to wash. The shower hose was worn at the top and obviously needs replacing. The shower although was clean, looked dated because of the staining? on the floor and the missing grout/mould in between tiles. The complementary toiletries were firmly fixed to the walls, no shower cap or basics provided. The bedroom although clean and comfortable, we feel could do with possible deep cleaning of fabrics to rid the odour in room, as it was there again in the morning after shutting the window for the night, but again disappeared once we opened the window, there was slight condensation on the window, so this could possibly be the cause. The room was warm and comfortable, but got cold during the night, but the duvet was very nice and warm and the bed was very comfortable. Unfortunately, we noticed that there was an eyelash stuck to the picture above the bed, which obviously should not have been there. In fairness we wouldn't have noticed it either only for the couple one side of us making such a continuous commotion that we were trying to listen to which side the noise was coming from. Due to this noise from the people next door I was unable to sleep from 2am onwards. This was not the hotels fault and down to the inconsiderate couple next door and their arguing which continues until well after 5am. Also doors slamming. When I brought this to the hotel's attention the receptionist was so understanding and considerate, and asked us if we reported it to the front desk, which we said we didn't, as I didn't see really what they would be able to do with the noisy people. Now the value for this rather worn room was what really irritated me and where I felt it really let it down. We were charged €219 for an executive King room for 1 nights stay, room only rate THROUGH booking.

We liked the location and the proximity to the city. We loved the breakfast and really enjoyed the choice of variety and freshly baked/made breakfast. All the staff were so friendly and very helpful, especially the very understanding receptionist, who handled our room criticism professionally, understandably and efficiently. After our conversation with the lady we actually reflected on our stay and seeing she was so understanding and kind enough to give us our breakfasts with no charge, we decided to increase our score, because while some of the issues were down to the hotel upkeep the lack of sleep was beyond the hotel responsibility. The room bed & linen was spotlessly clean as were the floor and room in general.

Stayed in May 2024

Standard hotel with helpful staff and free parking. Room was clean with all needed amenities and big comfortable bed. Breakfast was nice, but the same every day.

Stayed in April 2024

Very dark , hard to apply makeup in the room

It was quirky and different

Stayed in May 2024

Needing taxi to centre

Nice clean fresh hotel

Stayed in April 2024

The hotel is pleasant - beds are comfortable, breakfast is nice and quite varied. The location is not central but calm. The personnel is very hospitable. Recommended overall.

Stayed in April 2024

Unfortunately a lot of noise later in the night

Very clean pleasant place to stay

Stayed in April 2024

Nice breakfast. Comfortable beds. Good location.

Stayed in April 2024

On arrival we decided to have food - the food was cold! The next morning the breakfast was a buffet - it's badly organised and the eggs on offer were certainly there for hours .... and we weren't late, we were in the dining area at 9am.

Location was good, staff were very friendly and all in all the place was fine.

Stayed in April 2024

Extremely hot. Staff gave us a fan but sleep was spotty at best due to heat.

Nice hotel with good breakfast.

Stayed in April 2024

Look ,you get what you pay for ,it's perfectly fine.

Just used it as a place to sleep and shower, nothing wrong with the hotel warm ,clean and convenient to town.

Stayed in March 2024

Clean and modern property with comfortable beds.

Stayed in April 2024

Really good breakfast, one of the nicest Iv had in a hotel. Dinner in restaurant was really good too. Would highly recommend for food.

Stayed in April 2024

Nothing really

Comfortable, staff , checkout was later than most other hotels , excellent shower

Stayed in April 2024

/

It was clean, location was grest. Food was good and great value for money and service was attentive and efficient.

Stayed in April 2024