We had a 'mod pod' room, in which the window seal seemed a bit dodgy as the wind caught the person sleeping towards the window. The food smells also crept in through the window from the restaurants in the building. The pre-booking of the pool was not made clear in our email or on the page here, but turned out okay as there was some room when we arrived. Furniture (particularly shelves above bed) awkwardly arranged in room causing lots of bumps!

Great location, friendly and helpful staff. Pool was a lovely experience and well heated! It was clean and welcoming and they were quick to respond to any questions or requests we had.

Stayed in March 2024

Dinner and breakfast

Had dinner last night ,after sitting for 25mins before anyone came to take our order and had to send it back not very good,also we had a full Irish breakfast this morning it was unbelievable eggs not cooked rashers over cooked sausage and pudding undercooked tomato half cooked and the toast was cold ...so won't be returning or recommended it to anyone ,but I will say the Portuguese guy was very helpful and informative.

Stayed in March 2024

Small room WiFi poor No parking

Lots. Food Staff Location Vinyl player Shower

Stayed in February 2024

€100 security deposit when checking in , was a big inconvenience. Staff in Sophies were extremely slow. We walked in and the man at the host stand served 2 other groups before us. We explained we wanted drinks to take away to the room and he gave us menus , and made us sit at a table and wait 10 minutes for a server to come so we could order the drinks , instead of just letting us order at the bar. Pool and thermal suite were closed for our whole stay.

Reception staff were lovely. Big thank you to Emmett. We were disappointed at the pool being closed, he upgraded our room, and gave us drink vouchers. Room was huge and spotlessly clean. Very good atmosphere in the hotel. Great location

Stayed in February 2024

The television wasn't working properly, no on site parking

The gym and facilities

Stayed in February 2024

My room was very dusty especially on the bedside locker - looked like it has never been dusted (where the coffee machine & kettle were there was a lot of dust) it was constantly floating around and I couldn’t stop sneezing

I loved the interior design and vibe of the hotel, location was perfect and the pool/sauna was very relaxing !

Stayed in February 2024

Lack of tv channels same as the Dean in cork no BBC channels for UK visitors

Location and bar areas

Stayed in February 2024

The rooms are very small!!

Decor, staff friendliness, the vibe

Stayed in February 2024

No where to put your clothes on stuff. Couldn't get record player to produce volume correctly.

Gym and pool. Excellent 👌

Stayed in February 2024

1. The mattress was too soft that after the first night my husband and I had a headache. 2. Very poor sound insulation from the street, you could hear every passing car. 3. The shower was a bit low for tall people

The staff is nice and friendly and location is good, but unfortunately there was no parking, but it’s mentioned on their page. They have an outdoor pool with sauna and steam room.

Stayed in February 2024

The pool was too close to rooms very noisy at 7am could not sleep once people were there . Very disappointing.

The location . The shower was great

Stayed in February 2024

Pool and spa worth the trip alone. Decor incredible and very high class. Will come again for sure.

Stayed in February 2024

Sometimes items weren't restocked like coffee and milk. Wifi was pretty patchy

Comfy bed Thermal spa Lovely staff Dime coffee

Stayed in February 2024

Room was very small

Decor was excellent, very clean.

Stayed in February 2024

Parking. No onsite parking. That was the only downside

Stayed in January 2024

Lacks personal touch.

Modern hotel

Stayed in February 2024

Walls are very thin, Our room looked out onto the pool area and was woken up to people at 7am using it and hearing their whole conversation

Great location and a lovely atmosphere in the hotel

Stayed in February 2024

Breakfast was poor and expensive No hotel car park apart from a subsidized car park a mile away

Rooms were basic but spotless Fab pool

Stayed in February 2024

The bed wasn't great. Lumpy and uneven. Pillows were too hard. The room location was right facing the houses and we could see right in. They could see us too! So the road noise also travelled into the room. Also our room was far too warm. We adjusted the ac but just couldn't get it right. We didn't use the sheets on the bed because it was so hot

Pool was gorgeous. Great temperature and I loved getting drinks delivered! The decorations in the room were great and we really enjoyed the record player. We also paid extra for chocolates and prosecco and this was great. Definitely worth doing.

Stayed in February 2024

dinner in sophies excellent - breakfast also excellent in sophies but with the added bonus of the great view over Galway and Galway Bay. Jacuzzi could have been a little warmer

Stayed in February 2024

Reception area could be more inviting and cozy. However the reception staff were very welcoming.

Location excellent.Very comfortable bed.

Stayed in February 2024

Nothing all good.

The pool.

Stayed in February 2024

There was only Diet Coke in the fridge, it’s worst one ;)

Felt like the heating was on the whole time it was lovely, the pool and gym area was amazing felt like I stepped in Spain.

Stayed in February 2024

The door to the balcony in the room was not tempered so you could see in from the hallway window which was uncomfortable, the kettle in the room leaked and spilled water every time I poured it, there was limited room to place things down

The room was really nice and comfortable, the pool and sauna were lovely aswell

Stayed in February 2024

Comfortable bed, great shower, lovely decor, great bar and good food.

Stayed in February 2024