Reviews of Troysgate House
Vicar Street, Kilkenny, Ireland
#22 of 22 hotels in Kilkenny
Guests' ChoiceReview score
Based on 159 hotel reviews
5.9Score breakdown
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Cleanliness
7.0
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Comfort
6.9
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Location
7.8
-
Facilities
6.0
-
Staff
8.1
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Value for money
6.0
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Free WiFi
8.8
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Reviewed: 25 October 2021
Pamela
Ireland5 reviews4.0Disappointing- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Overpriced in my opinion. No amenities at all. No soap in the rooms/ no shower gel etc/ no bin. No Tea/Coffee making facilities.
Very good location.
Stayed in October 2021
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Reviewed: 20 September 2021
Thulisile
Ireland4 reviews2 helpful votes1.0Very poor- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I received a message that I was getting an upgrade a day before I arrived at the booked place which was Troysgate. The apprent upgrade was at Waterfront townhouse which we could not find as it was marked with a different name,luckily there was a member of staff waiting who directed us to the accommodation. We arrived at it and the place was at the center of the town though it was comfortable. I live in a city and I was not at all prepared for what I experienced ,it was the roudiest night of my life with hen and stag parties going on till 4am. We couldn't sleep at all and when we were up and tried to boil water for coffee the kettle would not work. There was no WiFi at the place and to top it off we couldn't shower as the shower controls did not work and the water would not drain away and was about to flood the shower tray,nor did the toilet flush.We went out to get coffee only to come back to a smelly bedroom due to waste water problem. I never requested an upgrade which was essentially a downgrade, staying there was at all not worth it as it spoilt my special weekend. I am not prepared to pay for this booking at all as it was a total disaster !!!
On first impression the room looked beautiful but the stay was a disaster. The lady that showed us around was very friendly and helpful. I feel the initial booking at Troygate was costing us €119 whereas the so said upgrade was advertised for about €70 as we noted on trying to find it on bookings.com. Why should I pay for the wrong accommodation as well as what I didn't book for when it was not even worth it and, it was organised a day before arrival when I could not have cancelled without paying the full price from the 13th September ?
Stayed in September 2021
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Reviewed: 13 September 2021
Elaine
Netherlands5 reviews4.0Disappointing- • Leisure trip
- • Group
- • Standard Family Room
- • Stayed 1 night
The fire alarm going off at 3am for no reason and there was no apology for this happening
The rooms were better then expected minus the tiles falling off the wall in the shower
Stayed in September 2021
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Reviewed: 22 August 2021
Nicole
Ireland1 review9.0Superb- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Hazel was fab so friendly and helpful
Stayed in August 2021
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Reviewed: 18 July 2021
Luciambpc
Ireland12 reviews2 helpful votes2.0“A place to avoid”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I booked my accommodation with more than a month in advance. Less than 24 hours prior to our arrival I received an SMS saying that they had to transfer my stay to an alternative premises. I found it quite suspicious that they sent me an SMS rather than a message through booking, the combination of the SMS and the fact that they gave such short notice would indicate that I would not have the option to cancel my stay, or if I did I would have to pay anyway. Let's move on. I booked a place for 129 euro, with parking facilities (that was very important to us as we were driving and we had a lot of luggage). The alternative accommodation we received was 99 euro and did not have parking facilities. We were told to park the car somewhere nearby (a 5-minute walk which can be a nuisance when you are carrying your suitcases) and we had to pay 5 euros a day. I am not going mad about the 5 euros per se, but about the attitude of the hotel which should at least have given us the total of 35 euros difference back, and didn't. When we arrived in our new accommodation, which we were told is owned by the same company, we were shocked. The accommodation, which we were told in the message was called "the Waterfront" but had a sign outside saying "Castle Inn Guest Rooms", had no staff working there, the lady who works in the café below the "hotel" apparently helps by handing the keys to visitors (she was very nice by the way), we got to our room and to our surprise they were still getting it ready for us. The room was boiling and extremely noisy. The window need maintenance as it felt as if we were in the middle of the road. Between the heat and the noise it was impossible to sleep.
Location
Stayed in July 2021
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Reviewed: 15 August 2022
Anonymous
Ireland1 review7.0“very nice staff”- • Leisure trip
- • Group
- • Triple Room
- • Stayed 2 nights
- • Submitted via mobile
guests
location
Stayed in August 2022
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Reviewed: 11 December 2023
Anonymous
Ireland4 reviews10“had a very warm and welcoming stay and intend on returning again next time i come back to Kilkenny”- • Leisure trip
- • Solo traveller
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
Not even a negative of the property but perhaps a tad too far from the centre of town but only due to weather being an issue
Cosy, easy to get around, very friendly front of house, large and comfortable room
Stayed in December 2023
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Reviewed: 20 May 2024
Stephen
Ireland1 review7.0Good- • Leisure trip
- • Group
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 7 May 2024
Nora
Ireland1 review6.0Pleasant- • Business trip
- • Couple
- • Small Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 6 May 2024
Shauna
Ireland5 reviews5.0Passable- • Leisure trip
- • People with friends
- • Standard Family Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 6 May 2024
Aisling
Ireland8 reviews6.0Pleasant- • Leisure trip
- • Group
- • Small Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 3 May 2024
Żurek
Poland2 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 7 April 2024
Muireann
Ireland6 reviews7.0Good- • Business trip
- • Solo traveller
- • Small Double Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 5 April 2024
John
United Kingdom11 reviews2 helpful votes7.0Good- • Business trip
- • Group
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 4 April 2024
Thompson
United Kingdom4 reviews6.0Pleasant- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 4 April 2024
Patrick
Ireland3 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 7 March 2024
Ciara
Ireland1 review5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 22 February 2024
Barry
Ireland2 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • Family Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 19 October 2022
Kieran
Ireland1 review7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2022
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Reviewed: 21 August 2022
Marie
Ireland4 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Family Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2022
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Reviewed: 21 August 2022
Mooney
Ireland2 reviews6.0Pleasant- • Leisure trip
- • Group
- • Standard Family Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2022
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Reviewed: 20 August 2022
Gerard
Ireland3 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2022
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Reviewed: 26 July 2022
Trevor
Ireland60 reviews3 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2022
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Reviewed: 17 July 2022
John
Ireland10 reviews7.0Good- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2022
-
Reviewed: 12 July 2022
Ciaran
Ireland8 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2022
