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Reviews of Jerusalem Gardens Hotel

4 Ze'ev Vilnay Street, Kiryat Moshe, Jerusalem, 91035, Israel

#115 of 124 hotels in Jerusalem

Guests' Choice

Review score

Based on 139 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 26 September 2023

    8.0
    a very nice stay
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    pool was closed for renovatinos

    breakfast was nice, adequate parking. pool closed for renovations but the staff was super nice and welcoming

    Stayed in August 2023

  • Reviewed: 8 September 2023

    6.0
    fair
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 4 nights

    need more clean

    All moderate but OK The rooms looks old but OK

    Stayed in September 2023

  • Reviewed: 26 July 2023

    8.0
    It's a good value and this time had an excellent location for me
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom and Capet in bad condition. Breakfast hall very basic and the so was the breakfast.

    Excellent staff everywhere

    Stayed in July 2023

  • Reviewed: 24 July 2023

    8.0
    Very pleasant stay
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    Location is great!

    Stayed in July 2023

  • Reviewed: 28 June 2023

    6.0
    Low budget hotel
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This is an old hotel with old decoration. The noise from the road at night is very loud. I had to use ear plug to sleep. The mattress was offside. Bath curtain couldnt stop from water to leak. Breakfast is poor. The price is to high for this standart.

    The crew was very helpful and nice. Doing his best to give better service.

    Stayed in June 2023

  • Reviewed: 28 June 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff, very tasty breakfast, good location

    Stayed in June 2023

  • Reviewed: 7 June 2023

    6.0
    if not for the problem of parking, I would close my eyes to the rest of the problems
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    poor room service. old furniture, old and bad bathroom installation. description is showing parking and it was available one year ago but now parking is closed and is was sensitive for me

    location, high level kosher certification, good view from the window, big room, good bed

    Stayed in June 2023

  • Reviewed: 4 June 2023

    8.0
    Definitely worth the money
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was delicious with large selection of food. The staff was good and the front desk man was exceptionally professional.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room wasnt cleaned properly. Shampoos and soaps were not refilled.

    Friendly reception desk

    Stayed in May 2023

  • Reviewed: 21 March 2023

    7.0
    Definitely worth the price; pleasant stay and accomodations
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Due to construction it was difficult for a taxi to approach. The taxi the hotel called way overcharged us and there was no meter option. Sometimes the service at the front desk was uninformed of things, or were very busy. I think you are understaffed and there was a conference when we were there.

    Room was clean, although some drawer space would have been appreciated. The shelves in the closet were insufficient. There was room to include a small dresser of some sort. Breakfast was good.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    8.0
    Very good stay! If I ever come back to Jerusalem I will definitely book again at this Hotel
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights

    The pool and other facilites were close during our stay because of undergoing renovations of the Hotel . I wish we could have used them during our stay. Maybe next time :(

    The room was very big and comfortable and the Hotel was very nice. The receptionist Mr Karim was very nice with us always eager to help

    Stayed in March 2023

  • Reviewed: 7 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    The paint on the walls pealing and the carpet ripped in several spots.

    I liked the breakfast buffet

    Stayed in March 2023

  • Reviewed: 6 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast ends at 10, it would be nice if it was till 11. We asked in the phone if we’ll be able to stay till 2, they said yes. We asked again at the desk and they said to ask in the morning, but they gave us a free upgrade. In the morning we asked at desk if we can stay and they said that since we were upgraded they need the room. So don’t upgrade us and let us stay. We are very upset they didn’t tell us in advance, we would appreciate the accommodation of having a later check out, much more than the upgrade.

    The location is very good. Breakfast was good too. (Maybe pancakes, or fresh scrambled eggs)

    Stayed in March 2023

  • Reviewed: 28 December 2022

    8.0
    Good!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 4 nights

    Terrible parking 'you advertised free parking i had zero parking and for this reason I had to pay for 2 parking tickets

    food

    Stayed in December 2022

  • Reviewed: 14 December 2022

    8.0
    Served it's purpose. Nice to have kosher food on hand
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bedrooms need updating. They were clean and comfortable though

    Great kosher breakfast. Central location

    Stayed in November 2022

  • Reviewed: 11 December 2022

    8.0
    Very good
    • People with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very helpful & friendly. Location was very central. The buffet breakfast was full of good selection. Rooms were standard for hotels in Israel but were clean & comfy

    Stayed in October 2022

  • Reviewed: 24 November 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    stayed there many times. Now the facilities are being redone. No pool. No spa. No hotel parking. Rooms not as kept up. safe did not operate. A/C did not work. Scalding hot water in the shower or ice cold. Adequate breakfast. I stayed there twice on this trip. First time the room was better. Second time not satisfactory. Location-great room price-a bargain in Jerusalem.

    Stayed in November 2022

  • Reviewed: 12 September 2022

    8.0
    Just what the doctor ordered
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 2 nights

    i was fine

    Generally everything thank G-d went well. Staff are helpful and friendly. Location is where I needed it to be. Room was comfortable. I was happy with the bathroom . everything worked in order

    Stayed in September 2022

  • Reviewed: 7 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very old hotel ,not so maintained ,swimming pool exists but closed

    Location is good

    Stayed in June 2022

  • Reviewed: 12 May 2022

    8.0
    fine for a night. will return.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    rooms are getting old and not maintained. TV did not work properly.

    location-price

    Stayed in May 2022

  • Reviewed: 29 April 2022

    7.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was comfortable

    I did not have breakfast as it was out ragiously expensive and what I saw definately was not value for money. I had interaction with four staff members and not one smiled!!!! Access from the carpark up the stairs was exceedingly dificult especially being watch by the night porter having a smoke. No ramp up to the lift level was again an undignified haul on my part. I certainly would not recomment this hotel.

    Stayed in April 2022

  • Reviewed: 24 April 2022

    6.0
    for its price, it was fine
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    breakfast was basic (though better than some of the previous reviews). It probably would have been more financial to buy breakfast in a cafe, but this was more convenient.

    Good location and price

    Stayed in March 2022

  • Reviewed: 31 March 2022

    6.0
    it was ok for two nights
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    hard to bring luggage up front entrance,

    close to our family , convenient for light rail

    Stayed in March 2022

  • Reviewed: 2 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Boiling water in the shower. No way to cool it down.

    Almost everything

    Stayed in March 2022

Showing 1 – 25

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