Everything! The customer service. The whole guest journey. The rooms were so comfortable and attention to detail about everything.

Stayed in March 2024

Modern aesthetics great service amazing breakfast!

Stayed in March 2024

bit noisy because of the bars that are located below the hotel

Stayed in February 2024

Nothing, all was good!

This is a great hotel in a great location. Staff were very friendly and helpful. The room was perfect, a window which could open at slanting stand, no carpeting on the floor which I really appreciate. Plenty to chose from in the mini bar - all complimentary! Breakfast was good. All in all a pleasant stay, I will definitely chose this hotel again if I am in Milan.

Stayed in March 2024

Good location, facilities second to none, very clean, amazing staff. The place has a cool vibe, the free minibar drinks and snacks was a great surprise, not to mention the complimentary breakfast (excellent choices) and the coffee and sweets in the afternoon. Did not expect these little extras but they all made my stay even better.

Stayed in March 2024

Nothing to dislike.

Hotel was lovely, room was clean. Complimentary mini bar in the room which was a lovely touch. Breakfast was lovely, loads of choice and staff offering coffees as soon as you sit down. Reception were really helpful with booking taxi's for us. TV remote didn't work, but they sent someone straight away and it was sorted within 2 minutes. Thoroughly enjoyed our stay and would recommend to anyone.

Stayed in March 2024

The team at 21 House of Stories are nothing short of exceptional. Freja, Gabriele and the lovely Food & Beverage team went above and beyond to look after me. When I told Freja I loved the restaurant's risotto and would like to make it for my family, she arranged for the recipe to be printed (with pictures) on cardboard so I could take it home and even gave me samples of the saffron they use because it is hard to get! Such a pleasure to deal with - nothing was too much trouble. I wouldn't hesitate to recommend them.

Stayed in March 2024

Excellent location and restaurant on-site. Food was wonderful and well-priced. The quality was exceptional. Highly recommend.

Stayed in March 2024

We had a room paid a bit more to overlook a canal - not the best view but the worst was a nightclub over the road from our room which was so loud and noisy all night long - even with window closed and double glazing we could hear

Great breakfast ! Nice area close to restaurants Nice decor ! Great vibe in hotel

Stayed in March 2024

Convenient location. Friendly staff. Wonderful breakfast. Clean and quiet.

Stayed in March 2024

Room design

Breakfast and staff

Stayed in March 2024

Would like to see free weights in the gym and the room at times felt a little stuffy - the team informed us AC is not allowed due to an Italian law but a fan would have been appreciated in the room to circulate air.

Loved the style of the hotel, the location and more importantly the staff! Truly was a great place to spend a birthday stay. So close to the bars of Navigli and an easy walk to the centre of the city.

Stayed in March 2024

Great location, style, friendly staff, amazing breakfast

Stayed in March 2024

The staff is amazing. They made us feel super welcome! Thank you for that!

Stayed in February 2024

I didn’t expect much and 21 House of Stories blew my mind! I really wish I could’ve stayed longer. The hotel itself is very unique and extremely clean. The staff were amazing! Tbh when I come back to Milan, I’m definitely staying here again!

Stayed in March 2024

Wonderful hotel - clean, incredible breakfast, and great location. The staff are absolutely wonderful.

Stayed in February 2024

Staff were really friendly. Really great atmosphere. night by the canal.

Stayed in January 2024

Nothing

Friendly staff, comfortable, new hotel. Location is very good and convenient. One of the best hotels i ve stayed. Unique experience.

Stayed in February 2024

If you are travelling from Malpensa airport, I would pay for the hotel transfer. We got stuck at the airport and spent about an hour on the train. Not the hotels fault at all, but worth taking up the offer as it was good value and worth it to save the hassle of getting to hotel.

Nice room, comfortable and clean and lovely breakfast. Hotel staff were attentive, but not overbearing. It’s a great location, loads of bars restaurants near by and walking distance to Milan centre.

Stayed in January 2024

Great staff. Very nice interior design. Shared workspace on the ground floor. Perfect location.

Stayed in February 2024

Staff at the bar and breakfast were not as friendly as reception which is stellar instead

Stayed in January 2024

Great breakfast. Candy and coffee avail at all time. Gifts in the room. Open mini bar. Super nice staff and very convenient co-working space. Wish they had the same in other cities

Stayed in February 2024

I cannot say that there was any thing wrong. 5stars!

Italian coffee is the highest quality. The barrister at 21 is truly well schooled. 💪🏽🥰

Stayed in February 2024

Amazing atmosphere for solo travelers and super friendly staff.

Stayed in February 2024

Not sure if it was just me but the wifi password and breakfast hours were not specified during check in. I suggest having these available somewhere in the room.

Room amenities, great location, and room aesthetic. They also let me leave my bags before my room was ready and after I checked out. Breakfast was also fantastic.

Stayed in February 2024