Via Nazionale 20 Black, San Lorenzo, 50123 Florence, Italy
#413 of 672 B&Bs and Inns in Florence
Guests' ChoiceBased on 188 hotel reviews
8.3Cleanliness
8.7
Comfort
8.5
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.5
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Andrew
AustraliaMain issue was the noise from outside in the street, especially the late night revellers, and the early morning deliveries to nearby markets.
Great location, very clean and quite spacious. Very friendly and helpful staff.
Stayed in May 2024
Reviewed: 15 May 2024
Badr
MoroccoNo lift and no fridge
Clean room and bathroom
Stayed in May 2024
Reviewed: 10 May 2024
Sabrina
SingaporeThere’s no lift, you need to climb 2 flights of steep stairs to reach the accommodation, a bit challenging if you are coming with a big luggage
Near to the centre of Florence, walking distance to all the attractions, Vanessa was very nice and helpful, room was clean and spacious
Stayed in May 2024
Reviewed: 11 November 2023
Anna
GreeceNo lift in the building
Super clean and in the center of everything!
Stayed in November 2023
Reviewed: 27 October 2023
Gregor
AustriaLoud at night (window do not close very well) and minor aspect: the room appears quite empty and therefor not very comfy.
Clean and spacious room; self check in; it was possible to leave the luggage there (although it's basically just put into a room where - in theory - every guest with valid door key number has access -> not sure if that's more of a security issue than giving it to a receptionist who also does not check IDs or anything else when you retrieve your luggage); nice staff; we were also allowed to use a toilet/bathroom after check out.
Stayed in October 2023
Reviewed: 26 October 2023
Marlena
United KingdomVery central location, spacious room and professional host.
Stayed in October 2023
Reviewed: 23 October 2023
Shelley
AustraliaBe aware, room is on second floor with no lift. Not ideal if you have heavy suitcases. The first night, guests either side of us were noisy late at night. Just a suggestion, it would be helpful if there was a 'quiet hours' notice in the room perhaps. A guest also set off an electrical alarm early in the morning waking us, by pulling a chord in shower. Again, a notice in the rooms would be helpful indicating that the chord was for someone requiring medical assistance and not to pull it accidently.
Roomy, well situated, walking distance to everything.
Stayed in October 2023
Reviewed: 5 October 2023
Sally
IrelandNothing
Location. Easy code check in. Very friendly staff and big, airy room.
Stayed in October 2023
Reviewed: 21 September 2023
Catherine
United Arab EmiratesNo lift so it might be difficult if you’re carrying heavy luggages
Very good location (accessible to everything). There’s a supermarket and bakery shop right next to the place which made it super convenient. Lovely shower. Easy check in. Wish i could have stayed longer. Highly recommended place!
Stayed in September 2023
Reviewed: 18 September 2023
Jacqueline
AustraliaThere is no elevator or escalator and we were on the 3rd floor. There was a lot of stairs and it was very difficult and uncomfortable to get our luggage to the apartment. There’s a terrible stench in the lobby that seriously needs addressing. It smells like an old drainage or sewerage system that needs replacing.
Great place with kitchen and facilities. Central to the city and transport.
Stayed in September 2023
Reviewed: 9 September 2023
Trudy
United KingdomLittle bit noisy at times but that comes with the location and the noise was bearable.
The location was brilliant and good value for money. Towels and shower gel were provided and we could leave our luggage there the next day.
Stayed in September 2023
Reviewed: 7 September 2023
Francine
CanadaVers simple People
Stayed in September 2023
Reviewed: 6 September 2023
Ehud
IsraelThe bathroom was tiny. Except from the bed there was no place to sit (2 wooden and very uncomfortable chairs). The rooms are in the second floor, so it is not easy to reach with a luggage. AC is a bit weak. The street is very noisy, so we had to close the window.
Perfect location, in the heart of the city centre. Very close to the main train station and all the important museums and piazzas. The room was very very clean! I had breakfast at a bar next door, was great.
Stayed in September 2023
Reviewed: 6 September 2023
Rebecca
New ZealandNo cooking facilities, and shared fridge space, however this was totally fine by us for the purposes of our trip. 😊
The room was pretty, spacious and very clean. It had everything we needed for a one night stay. Central location too.
Stayed in September 2023
Reviewed: 29 August 2023
Sacheeva
AustraliaCleanliness, size of room and location
Stayed in August 2023
Reviewed: 18 August 2023
Ioana
Romaniano fridge in the room, quite bad AC
Location is very good.
Stayed in August 2023
Reviewed: 18 August 2023
Jacqueline
CanadaLocation and the receptionist
Stayed in August 2023
Reviewed: 12 August 2023
Altan
GermanyIt was really noisy, even after closing the windows.
The room and bathroom were clean, the bed was comfy. Convenient location, close to the main station and attractions. Self check-in was easy.
Stayed in August 2023
Reviewed: 7 August 2023
Sofia
ArgentinaThe common areas were quite messy and with no A/C so in summer it was very hot. It has no elevator
The room was very clean, it had its own bathroom which was quite comfortable. We did not have table and chairs as shown in the pictures. But there was a common area which you could use. Staff was friendly and the location was very good, near the train station and city center.
Stayed in July 2023
Reviewed: 31 July 2023
Eunicewylaw
Hong KongNo elevator. The air-con was weak.
Great location! Value for money! Clear check-in & out instruction. One evening the hot water was not working, they were quick to come check & fix for us.
Stayed in July 2023
Reviewed: 27 July 2023
Lovisa
SwedenAc in the room. We had our own bathroom. Close to the city center and train station. Friendly host.
Stayed in July 2023
Reviewed: 23 July 2023
Klara
CanadaStairs stairs there were lots of them. Air-conditioning not good.
Location was perfect close to major attractions and train station
Stayed in July 2023
Reviewed: 20 July 2023
Khadija
United KingdomThe room, and the location was amazing - close to the train and near the Duomo.
Stayed in June 2023
Reviewed: 7 July 2023
Ashleigh
AustraliaNot enough pillows.
Close to everything, good shower, big bed, good air con.
Stayed in July 2023
Lexington, USA
Florence, Italy
Lamai, Thailand
Samnaun, Switzerland
Les Houches, France
Opio, France
Camogli, Italy
Boksburg, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content