Most of the staff were gracious and friendly. Some, very few, needed a refresher course in customer relations. A smile and some human engagement doesn’t cost anything.

A quite stylish and comfortable hotel with a very good breakfast.

Stayed in October 2023

No charging station for my EV in the garage but I wasn't really expecting it, I know they're not very common.

It was very close to where I needed to be, so very convenient. My room was also very quiet.

Stayed in September 2023

Bathroom was dated and shower door stuck

Great location

Stayed in July 2023

Breakfast fell short due to some of the offerings were gone by the time we arrived.

The selection is limited, even for an Italian breakfast, but it is fresh. The dinner was excellent, for a short stay, there is no need to go anywhere else to find a delicious meal.

Stayed in May 2023

Warm welcome. Room ready a bit earlier - appreciated Cosy and warm. Unlike many hotels with no heating at this time of the year. Room small but so clean quiet and comfortable Breakfast included. More fresh fruit and plant based options would be good in the current environment. Great location Excellent value for money. Would choose to stay here again

Stayed in April 2023

i wish they had a bartender at the bar, the front desk served the guests.

wonderful room, very large and comfortable.

Stayed in September 2022

the staff was amazing, polite, friendly and kind

Stayed in September 2022

Restaurant was not always open to hotel clients. Tables were too close together in breakfast room.

Our suite was huge with two bathrooms. Staff was friendly and helpful. Croissants at breakfast were excellent. Parking lot was immaculately clean, and parking fee was minimal.

Stayed in September 2022

Kind of wasteful (replaced towels after first day, AC was basically not stoppable)

Multilingual staff, great city

Stayed in July 2022

The fact that when the electronic key was taken out, the air conditioning would shut down. Therefore it would take time in the hot weather for the room to be comfortable agai.

Everything, in particular the assistance of Alessandro, the night attendant.

Stayed in July 2022

Pleasant hotel , with helpful staff

Stayed in May 2022

breakfast is mediocre at best.

location is good. big room

Stayed in December 2021

- The hotel is kind of modern hotel which I knew but the rooms (most of them because I checked others) have some kind of distinct smell that seems to be from people who smoke by the windows. Smoking is not allowed in the whole hotel but I guess some guests still smoke by the windows and you can still feel this smell is in the room which was annoying. I talked to the reception and they did their best and even gave me something to use in the room to clear the air. I slept opening the window (weather was nice anyways) because I felt the room really needed air all the time. - The SPA is quite small. It was not busy but even if if you are 3 people, you already feel it is quite tight. I think the hotel need to sometimes decide that guests from outside shouldn't be coming in if the hotel has guests. Everything was clean in the SPA though but really needed to fit your own spot to get some relaxation but it is difficult. - I did massage in the hotel which was OK but not super nice. Having said this and knowing that this is a service that might be specific, I felt they shouldn't charge the same amounts for professional massages because it wasn't really.

- Staff are extremely nice and really friendly - Hotel room is quite big in size taking into consideration European standards - Room service was excellent - Beds are comfortable - Hotel provided parking which was really appreciated and it was convenient and quite easy to access.

Stayed in October 2021

Stained carpet in room.

Large well-appointed room. Comfy bed. Rain shower and tub. Tasty breakfast with good variety. Small gym with machines. Allowed early check in and kept luggage after check out. Close to centro historico and walkable to train station. Probably the best hotel in town, rather luxurious. Would definitely return.

Stayed in May 2024

Staff’s behaviour and attitude was borderline unpleasant, to not say rude. I had gifted a 2-days holiday to my little sister hence booking one night at the hotel to celebrate her birthday. In my reservation, I added a note kindly asking to have a room with a decent view. I specified that, hadn’t that been possible, it would have been okay. The hotel responded “we don’t have rooms with scenic views” as if I had asked something else? I replied clarifying my request and thanked them for answering regardless. Throughout our stay, me and my little sister have been looked up and down by all staff - except for one lady whom we met whilst checking out. We surely aren’t rich and like I said, I booked a one night stay at this hotel solely as a gift to my sister. We normally couldn’t afford it. We constantly felt looked at and judged as we were clearly different from the usual hotel guests - i.e., not well-off. At some point, I asked two members of staff where the swimming pool(s) we saw advertised online were and their opening times. They stared at me in a mix of disgust and confusion saying, “what?”. I repeated and elaborated my question. The two receptionists looked at each other with, again, a mix of confusion and disgust until the lady understood and said something along the lines of: “ohhh no, these are part of the spa which is private, only available to some guests”. I apologised for my question - which clearly was…somehow out of line? - and said it was okay. My little sister asked me why the hotel staff kept behaving like that, how was I supposed to explain her..? Shortly before our check out, my little sister took the stairs to the reception while I took the elevator. She normally doesn’t use elevators and they make her anxious. She was carrying a big bag to help, as I was carrying 3 heavy bags myself.

The overall structure was very well made and laid out; similarly, our room was great. It had a spacious bathroom with a superb shower, comfortable beds and overall there was a plenty of space available (I am used to those old, Victorian houses with tiny rooms!)

Stayed in August 2023

It was clean, good value for money and the spa was very good.

Stayed in August 2023

Reception was very quiet when we arrived we would have liked to have been offered more information.

The room was a very good size, clean and comfortable, The breakfast was well presented and had enough for us. The morning staff were really lovely. we felt the bikes were safe in the underground garage.

Stayed in June 2023

so clean & stuff so nice

Stayed in January 2023

My reservation on Booking.com said the room would have a balcony and a city view, and it had neither. Instead it was enclosed at the bottom of three walls outside the window, which really became a problem when the air-system did not work and I got the feeling of beeing choked in the room. Luckily, the receptionist understood the problem and assigned a new room in the end. So she was helpful. But I would avoid room 107...

The spa-option was quite good. The room I got after being moved was good.

Stayed in July 2022

I can't fault anything.

I had a comfortable and very relaxing stay. The staff were all very friendly and helpful. The breakfast was high quality. I used the spa twice; the pool was a bit small but it was good to get in there and enjoy the jacuzzi style bubbles. The sauna was good too. Pampering with sparkly wine is available, but that was not for me. The roof terrace was an excellent place to spend a relaxing hour in the sunshine. The hotel is just a short walk away from the historic centre of Grosseto. A wonderful experience!

Stayed in May 2022

The room was old and not very clean. There was dirt and dust along the edges of the floor. The shower door was broken and dirty. The bedroom window was dirty. There was no hotel atmosphere.

Location was good. Little over 1km from the town centre. Breakfast was fine. Very basic and not a lot of choice but it was enough for me.

Stayed in May 2022

The situation with Wi-Fi is unbearable.We stayed in the same room 3 month ago and they didn't bother to replace light bulbs since then.

The location is good for us.It's close to our doctor's office.

Stayed in March 2022

The staff were not really able to answer my questions about onward travel. There was no water bottles in the room.

Room was comfortable

Stayed in October 2021

There was nothing to dislike. If I had to pick something to dislike I would say the pillows fall short compared to the overall comfort that the hotel provides. Comfortable pillows are a big deal for me, they can make the difference for a restless traveler.

The staff was as welcoming and helpful as could be found. Give it five stars plus. Appreciated the personal (caring/ unobtrusive) and genuine hospitality that cannot be arranged in large chain hotels. Attractive hotel in the heart of Grosseto. The Airone will be our place to rest up over night when making our annual journey from the US to paint in our little hilltop Tuscan village.

Stayed in August 2021