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Reviews of Hotel Bencidormi 1 stars

Via Faenza 69 , Santa Maria Novella, 50123 Florence, Italy

#34 of 380 hotels in Florence

Guests' Choice

Review score

Based on 321 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.8

  • Facilities

    9.0

  • Staff

    9.8

  • Value for money

    9.4

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 3 June 2024

    10
    When I come back to Florence, I will stay here for certain.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    That I could not stay longer.

    Roberto, my host could not have been more accommodating and friendly. He was always helpful and suggestive when it came to any questions or advice about where to go that I had. His recommendations were spot on and I can’t tell you how much I enjoyed everything about this hotel. Roberto and the staff, the stellar location, what more can I say? Thank you, Roberto and The staff for an unforgettable time in Firenze!!!!

    Stayed in June 2024

  • Reviewed: 28 May 2024

    10
    Great, central place to stay for a solo traveller!
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    I stayed here for 3 nights as a solo female traveller. Even before I arrived they were great for contacting me to explain how to check in for a later arrival. The location is fantastic and in a safe area. The owner was so friendly and had great advice on where to visit in Florence! The room was bright and clean. 100% recommend staying here.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    great hotel for a short visit to florence
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    friendly host great price for location!

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location

    Stayed in May 2024

  • Reviewed: 16 May 2024

    9.0
    Homey and comfortable!
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was very clean and cozy. It felt like we were at home. The property owner was VERY kind and helped us with everything that we needed. He sat us down and showed us everywhere we need to go. The place is very well located and only a short walk from the major city attractions. Budget friendly and ideal for young travelers.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    10
    Excellent hospitality, accomodations are more than perfect. Amazing
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was amazing. From check in to check out, exceeded expectations. Its not perfect. It is more than perfect , 101%. Highly recommended. Very clean rooms, location is perfect. And the owner is the best. Thank you Roberto.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Everything I wanted. Very good.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing to not like. I booked a single room which was what I got. It was small but had everything I needed and a very good en-suite shower room.

    Great location. Very helpful staff. Very clean and very well maintained. Good facilities. I will definitely stay again.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Would stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location was great, near the train station and within walking distance to everything. The bed was comfortable. Always had hot water with good water pressure.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    8.0
    Just so so
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The Internet is awful. We can't get cell phone signals inside the room. At the same time, the WiFi inside the hotel is shared by all the guests which means the speed is terrible. Therefore, we can barely use the internet when back to the hotel. Besides, the towers won't be changed until the third day, which is not mentioned in the introduction. The last things is that, the mini bar(which is empty) inside the room is almost broken. It was a car fridge but can hardly close its door. Dealing with all kinds of detailed issues is a cost of energy after a long trip.

    Good price and location. The host are all very helpful with check in and our questions.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    We felt most at home and relaxed and looked after. Paola, and Roberto could not have been more helpful!!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Bright clean and open windows. Coffee and tea and biscuits available 24/7

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was clean and exactly as described. Roberto made the check in process very easy and was extremely attentive and helpful throughout our stay. Perfect location for everything we wanted to do on our stay.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is perfect and my room was very clean:)

    Stayed in April 2024

  • Reviewed: 5 May 2024

    9.0
    The location is very convenient. It’s close to the train station and there are lots of restaurants and shops around. W
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was right

    It was clean, convenient location, had all we needed.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Feels like home.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Very clean, comfortable and good location. Thanks for hospitality and kindness.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    Excellent.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is very close to the terminal and also walking distance to the central. It was very clean and comfortable. Also the staff was very helpful.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Our stay
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Mostly the rooms were very good. May be some aditional light sockets can be added for convenience.

    The owner was extremely helpful.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Cozy and clean hotel, extremely kind hosts.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good!

    Very clean. Excellent and warm hosts. Family hotel very caring of their guests. They explain you about the city, help you carry the luggage, etc. Very good location, 5 min walk from the station and 10 min from the centre.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    9.0
    Superb
    • Business trip
    • Group
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The included breakfast was smaller than Norwegians need before a day of conference:-)

    Very friendly and helpful staff. Quiet area centrally located. Spacious, nice and charming room.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Convenient location. Great host.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights

    Shower unit was a very, very tight squeeze for a 'large' man.

    Convenient for train station, bus station and tram from airport. Room small but well designed and maintained. Communication excellent with very friendly and helpful host. Not far from main sights.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Single Room with Private External Bathroom
    • Stayed 3 nights

    Unbelievably excellent the owner of the location. Generally speaking, I checked-in to the wrong room (shame on me, it was middle of the night and I just did not notice the room number :D) and was out of the Florence so could not go back and move it. Instead, the owner said that they can do it on their own and they moved my staff to the right room without any issues. This hotel does not deserve to have a 1 star, it's a 5 star place!

    Stayed in March 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Great hospitality, common area of free flow snacks and beverages, near to train station and within walking distance to all locations. Daily housekeeping provided.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The apartment is very central and Roberto is extremely helpful and a real gentleman. We highly recommend this place

    Stayed in March 2024

  • Reviewed: 12 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Roberto was a wonderful host

    Stayed in March 2024

  • Reviewed: 5 March 2024

    10
    Everything was great
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    - Perfect location: a 5 minute walk from the train station and there are great restaurants and historic sites very close to the apartment. - The host Roberto was very friendly and helpful, we arrived a couple of hours earlier than the check-in time, and our room was ready. - The room was spotlessly clean and freshly renovated, and very cozy. - The bed was very comfy and it was quiet at night, even though you're basically situated in the city center. - There is a kettle, a coffee maker, a microwave and some light snacks in the reception area, which all the guests can use at their convenience.

    Stayed in March 2024

Showing 1 – 25

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