Viale Santa Lucia 1, 67032 Pescasseroli, Italy
#10 of 21 hotels in Pescasseroli
Guests' ChoiceBased on 2 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.6
Facilities
8.4
Staff
9.1
Value for money
8.0
Free WiFi
7.5
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Reviewed: 8 January 2024
Pierluigi
ItalyThe main entrance for unloading luggage is poor, and the back parking is muddy and with no lights to trace the entrance. Hotel reception upon arrival was very poorly pleasant with little attention to the greetings and presented the room with no great expectation. As a matter of fact, a closet would have been bigger. The room was heated, but the bathroom was cold. This showed no attention from the reception of how unprofessional they have been with the customers' attention. Room during night became hot as hell. No sleep due to the heat and the terrible bed. A bed with a slope in the middle gave discomfort and felt like sleeping on a slope. Besides the no sleep at all. Room presented no info (map to the exit in case of emergency) such as leaflets to the city nor info on telephone facilities. Pen or paper 0. The phone had no trace to how contact reception nor emergency numbers were. Besides no information of the lift to reach the room, the room was paid 110 euros that were absolutely excessive. Once we left our IDs at reception, I had to ask the morning after to be given back, but unfortunately, night porter insisted it had been given to us. Suggested to check in the photocopier infact were let there. This could have caused huge damage. Therefore, property reception showed once again how bad interests had in us. We felt like Cindarella!!!! Due to work commitments informed reception, we could not attend paid breakfast. Not a single trace of offer showing the commitment paid. It was the worst experience ever had!
Location is very close to the center of Pescasseroli offering the chance to take a stoll. The hotels style in line with the constructions age.
Stayed in January 2024
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