breakfast is pretty basic.

great hotel, new, clean rooms ideal for business stay in the area definitely recommended

Stayed in November 2023

Breakfast great but times would be better say 7-10am

Breakfast was good but better times say 7-10am the girls were very nice in breakfast room. Everybody were nice in hotel.

Stayed in November 2023

Nothing to complain about

The terrace in the garden room and the shower

Stayed in November 2023

Clean, cheap, nice room, nice people

Stayed in September 2023

Nice hotel friendly staff beautiful location nice restaurant's withing easy walking distance would definitely stay again

Stayed in July 2023

Outside pool was still closed

Everything was clean, the room was as advertised

Stayed in June 2023

opening/closing hours of the amenities, electricity charge station for vehicles is way too expensive

gym is well furnished, room big and clean, the pool area is nice and relaxing and lots of parking

Stayed in September 2022

comfortable beds, very clean

Stayed in September 2022

Nothing.

Clean and good location.

Stayed in July 2022

The suite was not as big as I had hoped. Pool is only free of charge if you are in a suite, otherwise you need to pay an extra 15 Euros per day per person to use the pool.

Quiet location, great pool and one of the receptionist was exceptionally nice and helpful. The shower was amazing.

Stayed in August 2021

The *Highspeed Wi-Fi* was not quick but the place was besides that nice

Stayed in August 2021

The staff were super polite and sweet! The hotel is a bit secluded and calm, surrounded by a beautiful forest with walking paths. Room was spacious and comfy. Breakfast was ok, not the widest selection but croissants were out of this world!! Must try!

Stayed in April 2024

Breakfast was a bit boring.

Clean, close tonthe center, alot of facilities. The team is very helpful.

Stayed in January 2024

- the room has kittle with tea bag but no coffee. but when I asked for coffee the make a cup for me - the AC was not cooling. - the telephone ws not working but when I asked them they fixed it. - location is far away to the city

the hotel is just ok

Stayed in November 2023

it’s is in early convenient location, close by our factory. the room’s are very nice and great value too

Stayed in May 2023

shocking having a plastic mattress protector on a bed in a 4 star hotel, might sum up the people that use this hotel!! breakfast just about OK check in and out took an age, no idea why very Erratic and lack of knowledge at check in and it’s not difficult!

secure parking attached restaurant is very good

Stayed in May 2023

comfortable, security easy access to the property

Stayed in January 2023

- The air conditioner in the room couldn't be changed. We slept so badly because it would come on and off all night but it wouldn't come on until you were so hot you were sweating. - There was only one bag of decaf tea provided, no other tea or coffee facilities - Even though you can literally see the pool from the room you can not use it unless you pay 15 euro a day each. You would certainly think a 4 star hotel would include the use of the pool. We literally saw no-one in the pool the entire time, likely because of this unusual charge.

- Comfortable bed - Nice room - Big shower - the fantastic gym - the local town was beautiful and the restaurants were nice

Stayed in September 2022

Generally completely understaffed. Were there with a bigger group, and they had trouble to accommodate us at the hotel restaurant, even though they had almost no business that day and had enough tables set up. Not enough key cards for all rooms, so only one per room. You have to pay for the open pool outside. Bathrooms are clean, but shower appliances are older and should be replaced.

The pool was nice. Dish sizes at the restaurant small but delicious.

Stayed in July 2022

Although the hotel was nice enough, it was the little details that let it down. Staff were friendly, but hospitality sometimes felt a little lacking. As an example we arrived early, and were immediately told there were no rooms ready before even asking our names and checking the reservation for our room type. It is worth noting that we were still able to get our room a little earlier than stated checkin. The staff also temporarily held on to our passports for checkin, rather than taking a photocopy or similar ( even if the copy is then later destroyed ), which felt a little awkward. Staff at the bar were often absent and had to be found in order to get drinks/snacks during the day. There are also no real food options during the day, aside from a small "pool menu", with breakfast times being very constrained ( standard is 7am - 9am, with 7am - 9:30am at weekends if I remember correctly ). The village is 20 min walk away however, and does have options. The restaurant on site offered good food in the evening, but the service was a little chaotic. In the rooms the water pressure was very low in the shower, and the air conditioning seemed to not go lower than 23 degrees. Leaving the room to be quite warm during the night. It's also worth noting that there is a €20 a day, per person, charge for using the pool and garden area. Although we didn't make use of this. Overall it wasn't a bad experience, however the little details just made the stay feel a little awkward. Not what I would expect from a 4 star hotel.

The hotel served it's purpose. The room we stayed in was a nice size, and the beds were comfortable enough. The garden and pool area looked very nice. It was relatively quiet however, and there were plenty of loungers etc available. The village of Castel San Pietro Terme is only a 20minute walk away, which offers a handful of nice cafes and restaurants.

Stayed in July 2022

Reception falls far below the mark. Took 8 min before anyone showed up at check-in. Another 7 min wait to ask for a 2nd set of towels (only 1 set provided for our double room). ”If I don’t show up right away you should understand I have more important things to tend to” says the receptionist. Showing up for breakfast at 7:15 (said to be served 7:00-9:30), we are informed it opens at 8.

Nice room and bed

Stayed in July 2022

25 euros per person for access to the hotel swimming pool. It's the first time in my life that I book a hotel with a swimming pool where hotel guests have to pay to check in.

Stayed in July 2022

Great place to stay. room wa very comfortable and Wi-Fi connection super fast, i had calls and meetings online without any problem

Stayed in July 2022

Staying in this hotel when booking with Booking.com feels like flying with Ryanair. Prices seem OK, but you have to pay extra for just about everything... OK, we are used to having to pay extra for breakfast in these kind of hotels. But it's the first time we had to pay extra (15€pp/day) to sit in the garden and go to the pool (not the wellness, just the regular pool). Do you expect a towel after having paid 15€? That's another 5€... 🙄 To make the experience complete, our room was not cleaned one day out of 2...

Stayed in August 2021