Via Camillo Cavour, numero 14 , San Marco - Santissima Annunziata, 50129 Florence, Italy
#8 of 380 hotels in Florence
Guests' ChoiceBased on 704 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.9
Facilities
9.4
Staff
9.8
Value for money
9.1
Free WiFi
9.4
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End of dialog contentReviewed: 2 December 2023
Vlad1234567
RomaniaNothing in particular
The staff was very helpful. For example, Aneta helped us with requesting a refund from TrenItalia as our train was cancelled due to a strike. The hotel is located in a traditional Florentine building and the room is clean and large.
Stayed in December 2023
Reviewed: 2 December 2023
Margaret
United KingdomStaff were excellent, very helpful and welcoming. Very good breakfast
Stayed in November 2023
Reviewed: 2 December 2023
Ümit
Turkeybreakfast could be better
best location for short trip to Firenze, close to everywhere
Stayed in November 2023
Reviewed: 2 December 2023
Kathleen
United StatesI can’t think of anything. It was my favorite hotel throughout our stay in Italy.
Beautiful room. I liked the room slippers, nespresso machine, high quality toiletries, and view from the window. There was also a skylight. The German lady at the front desk provided great service and was helpful. The location was great. It is really close to all the important sites.
Stayed in November 2023
Reviewed: 29 November 2023
Philip
AustraliaNothing really.
The location was really good, the facilities were great, and the staff were incredibly kind and helpful. Also the view of the Duomo from the hotel was awesome.
Stayed in November 2023
Reviewed: 26 November 2023
Ramya
United KingdomNothing
Lovely location, moments from the Center and walkable to the important sites of the city. Very hardworking and attentive staff! Lovely tasty breakfast provided.
Stayed in November 2023
Reviewed: 22 November 2023
Max
United KingdomStaff were excellent
Stayed in November 2023
Reviewed: 20 November 2023
Tocia
RomaniaPerfect location, big size of the room
Stayed in November 2023
Reviewed: 19 November 2023
Michael
United StatesThe rainfall shower head in our room didn’t fully work. There was a separate arm attachment so it wasn’t a huge problem. Additionally, the sink drained very slowly but it wasn’t a big enough issue to negatively impact our stay.
Location was great, staff was friendly and accommodating and the building itself had two secure doorways from the street to the actual entrance of the hotel.
Stayed in November 2023
Reviewed: 10 November 2023
Sarah
Saudi ArabiaThe shower is cold
They were so nice and helpful
Stayed in November 2023
Reviewed: 9 November 2023
Dee
IrelandLoved the decor
Stayed in November 2023
Reviewed: 6 November 2023
Jenna
United StatesAneta was at the front desk when we arrived. She was so friendly and helpful. She gave us a map of her favorite sights nearby, and held our luggage until the room was ready and we walked around. We came back before dinner and they had already placed our luggage in the room! So helpful. There was also a beautiful balcony with a great view and chairs.
Stayed in November 2023
Reviewed: 5 November 2023
Angie
Puerto RicoNothing
Location and staff
Stayed in November 2023
Reviewed: 3 November 2023
Francesca
United StatesThe breakfast was very good but they charged full price for my 2 year old - and they didn’t let us know beforehand. Also, the walls in the bedroom were dirty and could use a little touch up on paint.
The breakfast was good and staff was very kind and helpful.
Stayed in October 2023
Reviewed: 3 November 2023
Alan
IrelandGreat location Very friendly staff Beautiful room
Stayed in November 2023
Reviewed: 31 October 2023
Mary
United StatesThe only downfall was trying to get to the correct street. Apple Maps took us to the backside of the hotel but once we found them, everything was fabulous.
It was difficult to find using Apple Maps, but once we made it to the correct street, it was easy! There are lifts provided for luggage and taking you to the second floor. The views from the terrace were absolutely amazing. The staff were more than happy to help us out and very accommodating. It was a fabulous stay❤️
Stayed in October 2023
Reviewed: 29 October 2023
Lisbeth
United StatesA little hard to get into, because of the location- and the security
Location, quiet, friendly staff, room service
Stayed in October 2023
Reviewed: 27 October 2023
Joanne
AustraliaNothing
Well appointed and located. Customer service above and beyond. Lovely people who genuinely care about their guests.
Stayed in October 2023
Reviewed: 26 October 2023
Erdan
ArubaSmall shower
Location, staff
Stayed in October 2023
Reviewed: 26 October 2023
Tim
United KingdomBit tricky to find but ok in the end
Lovely decor, great staff and amazing location
Stayed in October 2023
Reviewed: 24 October 2023
Natalia
United Statesnothing!!
Breakfast and location was superb!!
Stayed in October 2023
Reviewed: 16 October 2023
Adriano
AustraliaNothing to say.
Good location, helpful and friendly staff. Comfortable rooms. Very good breakfast. Free aperitivo at 6.
Stayed in October 2023
Reviewed: 15 October 2023
Michelle
United KingdomNothing
Staff were friendly, helpful and welcoming. Excellent service. Large room, beautifully decorated. Lovely bar /breakfast area and aperitivo time was a real bonus.
Stayed in September 2023
Reviewed: 12 October 2023
Christopher
SingaporePerfect location. Exceptional rooms. Beautiful decor. Staff all so friendly and helpful. Best stay of our Italian tour.
Stayed in October 2023
Reviewed: 9 October 2023
Michael
United StatesThe access to the hotel was difficult at first
the breakfast was a bargain
Stayed in September 2023
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