Everything is simpy wonderfull. Hotel staff is amazingly kind and helpfull. Special thanks to the staff on the reception for the tips and help, and special thanks to the driver who drove us to the beginning of the slopes

Stayed in March 2024

The hotel has a wonderful spa area, a lovely pool and outdoor area. For me the highlight was the tea collection for breakfast and in the afternoon. Convenient high quality tea bags and a wonderful selection of high quality loose tea. Just delightful

Stayed in September 2023

Everything, the views, the pool, the food, how friendly the staff is.

Stayed in August 2023

Every thing

Stayed in July 2023

Nothing really.

The staff, the food the view.

Stayed in July 2023

Indoor pool at 32C is ok but connected outdoor section was at 31C and is a bit cold. No space for parking. Car is taken by a valet and parked somewhere. If you forgot something in your car then its a bit complicated. I have a room with balcony and is on the same level as the pool. There is an obstruction to the supposedly beautiful view. I always use the balcony to relax while looking at the view. But with this room, I could not do this. The checkout was also not ok for me. The other receptionist who was free did not call me as I was obviously in the line for checkout. I thought she was busy until some other guest casaully approched her. Took some time to checkout which I dont expect for a 5-star hotel.

Small outdoor pool (separate) which was 34C (meas from apple watch) is nice.

Stayed in December 2022

Nothing to mention

A very warm welcome,tje staff was just outstanding,attention,polite,taking care about every demand,

Stayed in September 2022

Nothing

Fantastic staff, facilities and location. The food was amazing. A brilliant place to stay and they made and extra effort for the special occasion we had while staying.

Stayed in September 2022

i loved it all!

everything! its perfect! the location. the rooms. the extra service of the hotel to tour the area. and above all, the perfect staff! all of them. just excellent!

Stayed in July 2022

Not all of the staff was speaking good English.

The food, the SPA/Wellness area and the hotel facilities in general were outstanding! Staff is extremely good and takes your stay at 5 star level. Breakfast was fabulous, lots of variety and also great tea selection and italian-style coffee (no vending machine coffee. Dinner is probably the most impressive with 5 or 7 course menu.

Stayed in June 2022

The floors are very thin. I could constantly hear the footsteps around the proximity

their half-board option is execptional

Stayed in April 2022

Hotel is really close to the ski slopes, but the ski in/out access is actually not always possible in the case if there is not enough snow. Hotel does provide a transport with golf cart for 200 metres (or you can walk) and this works very well. What have to be in mind, that hotel is close to Olang ski slope, which is quite steep (red slope) and with a lot of moguls in the afternoon. To be able to use a ski slope to the hotel, you have to be a good skier and is not suitable for beginners.

Hotel is nice, spa is really good. Food is also good, especially diners with 5 courses.

Stayed in February 2022

The price is a bit steep.

The location, the staff, the food, the room, the facilities, the pool, just about everything.

Stayed in December 2021

rooms were a bit small everything else was exceptional

Breakfast was amazing, location was great. staff was friendly and very helpful. a bit remote from town and restaurants but very close to the ski lifts which was our main goal.

Stayed in December 2021

the food was amazing! also the sauna and relax areas are amazing!

Stayed in December 2021

The staff was exceptionally friendly, professional and helpful! Nothing was too hard for them. Really nice service and we loved the spa area - sauna with one of the best views ever!

Stayed in December 2021

What is there not to like - everything is made to feel welcome and comfortable and at ease ✌️

Lovely caring staff, awesome location, great food, very comfortable accomodation, leisure op's galore

Stayed in August 2021

- they charged me 100€ for delaying 2 hours on the check out time!! - charged me even on the brush 😳 - the receptions is not around the reception area most of the time, so no one picks up the calls.

The cleaning was great, amazing views.

Stayed in August 2023

this is not a 5-star hotel. more like 3-4 stars as compared to other Italian/EU hotels in the area. value for money is really poor. in the same area in Dolomites there are way better hotels for the same price per night (we paid 350 Eur/night during high season - food included). And many alternative options in Austria and France for the same price with shorter commuting time from Airport. it takes around 4h from both Milan or Venice to get to Bolzano. Rooms were dirty, not always properly cleaned. floors need to be washed from time to time as stuff is only using vacuum cleaners which are not efficient during winter everything else is rather poor: - location requires a transfer to the ski slopes when there is little snow (direct access to slopes is then closed) - rooms are pretty old - no water / tea / coffee available in the rooms which is odd for a five star - spa closes at 7 pm, while they switch off sauna at 5,45. so if you like to ski until the last ride, you will not get into the sauna - spa is quite small and quite simple, you will not find good steam room, hydro massages or anything that can help to recover after skiing. one rare example of a 5-star hotel where we will hardly want to return in the future. it simply is not worth the money paid for it however we loved the food Chef is for sure best in class! this hotel would have been a great option for <€150/night. So can’t recommend it to anyone.

Stuff was great and very friendly

Stayed in February 2022

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Stayed in April 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in February 2023