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  5. Reviews of Hotel Bristol Palace

Reviews of Hotel Bristol Palace 5 stars

Via XX Settembre 35, 16121 Genova, Italy

#10 of 91 hotels in Genova

Guests' Choice

Review score

Based on 1321 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.7

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Solid buffet

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    I did not like that the air conditioning cut off between midnight and 7:00 am.

    I absolutely loved the history of the hotel and the size of the room. The friendliness of the staff was superb.The location was fantastic.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    A glorious hotel with soul.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    The hotel is perfectly located in a shopping area, close to major sites and a few steps away from the old city. Staying at the Bristol hotel which is in perfect condition is entering in a glamorous past which was replaced by modern hotels lacking soul regardless of their expensive decoration. Do not use the elevator because the stair case is simply mind blowing. We stayed on the fifth flour and we just could not stop admiring every detail of this amazing building.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    This is a beautiful building with outstanding facilities and very central for site seeing
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    parking was a problem but not unusual for city centre, the car park was full so we had to park off site. The breakfast was a bit pricey for a buffet and we were charged for a second cup of coffee.

    Where to start. The building is beautiful. We were given an upgrade to a suite which was a massive room with two double beds, and four arm chairs. Separate bathroom. The evening meal was excellent, we sat out on the terrace and had drinks after in the bar. The barman was very friendly and informative.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Well worth staying here again
    • Leisure trip
    • Couple
    • Junior Suite with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Room was close to dinning area. Got woken at 6:30 every morning by doors squeezing and trolleys moving. Advised desk on departing

    Pleasant and helpful staff. Great dining facilities. Location

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    A joy from start to finish
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights

    It was perfect

    Loved the room the bathroom and the comfort of it all.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    The most elegant of hotels!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights

    It was perfect.

    Gracious hotel, elegant like the great hotels of earlier times. Wonderful doorman. Housekeeping was wonderful. Elegant dining in a grand dining room. Like the Grand hotels of thwe early 20th century.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillows were quite unconfortable, there's a lot of noise from outside but mostly from inside (old doors with a lot of space between the floor and them).

    Nice location, great staff, clean rooms.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Excellent stay. Staff was very helpful and friendly
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location. Beautiful room. Delicious breakfast

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Great stay.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    All was good. The location is great and worth the money.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I don't understand why I wasn't able to use the AC to lower the room temperature in such a fine hotel. The explanation was that the whole hotel was still in winter mode and no cooling was available. The room was hot and couldn't sleep well.

    Very nice and well located hotel, just a short distance to the major attractions. Friendly staff, very good breakfast. We even tried the Giotto restaurant for dinner, great food with a local taste, fairly priced. The room was very spacious and comfortable. We loved the valet parking, even though there is a parking lot not to far from the hotel.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Was expecting way more
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Although the hotel lobby shouts luxury as soon as you enter in the room it vanishes. Furnished is old in a ok shape. Nowadays most hotels offer at least water, in this one you need to pay anything (water, tea, coffee) at ridiculous prices

    All the staff I came across were super friendly. Breakfast is great. They told me where to park in advance 1 min walking. I was lucky to stay in the 6th floor but lower floors may struggle with street noise.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Nice stay at Bristol Palace Hotel.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Room could use an update, shower access was a bit difficult as the tub wall was very high.

    Spacious room, nice breakfast, perfect location.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Pleasant stay in heart of historic Genoa
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Upholstery on sofa in our room was stained. Coffee at breakfast was terrible. Long life milk was used rather than fresh. pastries and croissants were pre-packaged, not fresh.

    The location was fabulous. The staff was great, very helpful. Our room was spacious.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Bellisima
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It’s location

    Stayed in March 2024

  • Reviewed: 24 April 2024

    9.0
    Wonderful stay. Will recommend this hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have more variety but it is still acceptable

    Hotel has great location, very friendly staff, nice facility, wonderful big very comfortable room. Hotel has option to park your car if needed.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    10
    WE WILL BACK SOON
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    VERY NICE SPACY ROOM VERY GOOD BREAKFAST VERY HELPFULL PERSONEL

    Stayed in April 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Only 2 small lifts

    Breakfast was modest. Lovely staff try to accommodate the customers. Clean large rooms.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Amazing hotel and service

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wish we could have stayed longer.

    Superb hotel. Excellent staff, great location. Wonderfully warm and welcoming. Good breakfast. Comfortable room.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No terrace for drink

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Do recommend!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic hotel in a great location. The staff went above and beyond. We definitely will be getting back.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Nice hotel, noisy area, no air conditioning
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Slow check-in and check-out, long lines. Air conditioning not available even though it is listed as an amenity. Had to keep the windows open to stay cool and the street outside is VERY LOUD. Needed earplugs to sleep. Please don't advertise air conditioning as an amenity unless it is available year round and the guest has control of the temperature.

    Beautiful hotel. Bathrobes, slippers, luxury amenities. Close to Metro.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Business trip
    • Group
    • Double or Twin Room (1 Adult)
    • Stayed 2 nights

    room, breakfast, location

    Stayed in March 2024

Showing 1 – 25

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