I believe the prices are above the market for what the hotel is. For 800 euros/night in low season you can stay at Ritz Paris or any hotel at this level.

The location is beautiful and the hotel is also beautiful. For sure it has a 5* service and facilities. We definitely will go back.

Stayed in April 2024

The food and beverage was a little over priced

The most amazing and enchanting property. We absolutely loved it our stay at Castello Del Nero. This is definitely a five star experience. The staff are incredible and their attention to their guests is quite unbelievable. Nothing was too much trouble and we felt like we were staying in a guest house. The food was also amazing!

Stayed in January 2024

Less activity and mostly on retreat which i find it's too much

The decoration and the atmosphere is perfect

Stayed in December 2023

The hotel really needs an indoor dining room which it has but is used only by the Michelin star restaurant

November being an unpredictable weather month the breakfast was served in a patio room with plastic screens not very cozy. With the rainy conditions it would have been better to serve in the indoor dining room

Stayed in November 2023

everything was wonderful! made our trip to Tuscany even more special. Great staff, nice rooms, good food and perfect views. will be back for sure.

Stayed in November 2023

Location

Stayed in October 2023

Everything. The staff are very nice and accommodating. We went with our kids and they were very understanding and friendly. Really enjoyed our stay.

Stayed in August 2023

I didn't stay longer.

Superb luxury. Every detail was attended to without needing to ask. The staff was exceptional, the room was beautiful while bring comfortable and the property is breath taking!

Stayed in June 2023

Nothing.

An incredible view!

Stayed in May 2023

a really good restaurant and nice location

Stayed in November 2022

Waiters.

Cleanness. Breakfast. Building. Location. Rooms.

Stayed in August 2022

As we went in July high season, we paid around EUR12k or more for a double room. Would expect this price for a suite but what can we say :/

Only 30min drive from Florence and 15min drive from Antinori winery. The room decor is minimalistic and the hotel gives you a Zen vibe. There is also charging spot for EV. The meal at the one star restaurant on terrace overlooking sunset was our best memory!

Stayed in July 2022

I can't think of anything else. This is such a great place to stay. The only thing I can think of is, more on site dining options would've been nice. However, there are good local restaurants 15-20 minute walk away in a local village. So it is not a big minus.

A gorgeous period building full of character but modernised to highest standards. Out room was spacious, mellow tones of grey and green, overlooking the valley. One could spend a month without getting bored. Lavender and cypres fill the ambience. Breakfast area had a gorgeous view.

Stayed in June 2022

Nothing bad to say at all.

It was spacious, the facilities were amazing and the staff were incredible

Stayed in September 2021

No power sockets next to the bed and very cold AC in the bathroom. Plus delivery trucks woke us up during the night.

Very clean, tranquil location, great spa and gym facilities and very good food. Staff also very helpful. Very comfortable bed.

Stayed in August 2021

Nothing

The location is mindblowing, awesome food and service, great yoga and gym

Stayed in July 2021

Absolut perfection. It was better than in my dreams about Tuscany. The scenery from the hotel is magnificent mixing vineyards and olive trees (Como owns and grow the full land around), the Castel is superb, the team is perfect and nicely gentle, the food is amazing (Michelin stared chef Giovanni Luca di Pirro) and the situation is perfect, near both Firenze and Siena with easy roads.

Stayed in July 2021

The gray interior throughout is quite depressing. The restaurant and bar decor are so bad we decided not to eat at either restaurant during our stay. This property could be phenomenal if the common area decor including restaurants were updated.

The pool is incredible when its sunny. The breakfast is also outstanding. Staff are very friendly.

Stayed in April 2024

The decor was horrible - grey everywhere, walls, ceiling, floor, furniture. There were no pictures on the walls. The furniture was modern corporate stuff - all grey, no charm - completely at odds with a historic castle. My friends (in two separate bedrooms) had horrible rooms, small with no windows / outlook. I had a fab room in terms of comfort and view but it was noisy as delivery vans came at 6 am each morning and noisily unloaded just outside my window. The bar was horrible and there was no comfortable lounge to sit in. There was a lovely outside terrace but the weather was not warm enough when we were there to use it and I suspect in the summer it could be too hot. The spa was weird - not nice. A steam room but no sauna. There was a good sized hot tub / jacuzzi but one could not access it from the swimming pool area as a hedge had been grown between the pool and the spa so that one had to go round to the main entrance of the spa which involved a long walk and flights of stairs from the pool area. The hedge also blocked the view from the jacuzzi and spa (and it should be a fab view across the hills/ olive groves and vineyards). The hedge is madness! Bar and restaurant staff slow and did not know how to make tea. They must have many English clients - why don't they learn how to make a pot of tea properly! Heat the tea pot, put in the tea-bags, then add boiling water. Simple!

Breakfast was good and location, in an orangery with a terrace, great. Absolutely stunning, uplifting views. Good dinners too. Reception staff very nice and helpful.

Stayed in October 2022

the poor customer service from all staff - front desk; bell people; spa/gym; pool and restaurant. no one seemed to care or engage. example: drivers in the driveway fighting with each other and blocking the exit for guests not properly managed the aircon in the room: wouldn't turn off the head waiter and service at the restaurant. example, waiting 45 mins for dessert and the bill. Chastising guests for arriving late for breakfast making everyone in the restaurant unnecessarily uncomfortable manager has offered free 2 night stay in the future. appreciate the gesture but should have instead refunded 2 nights as we are highly unlikely to ever return

the location and architecture

Stayed in June 2022

The service and food. The experience wasn’t comparable to the other top Tuscan properties. Aside from the manager at The Pavilion restaurant who was great, the service around the property was very disappointing. It doesn’t come close to the standards of other luxury properties in the region, especially at the high prices.

The property and setting were beautiful.

Stayed in May 2022

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Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in November 2023