Premium price and not enough premium service. No glasses in the room. The price of 1000 euro per night average does also oblige you to pay 15 euro for the empty 3 glasses ordered at 23.00 as you bought the wine. 5 people at least meet you. But you are not offered the water. The language speaking manager like she introduces herself for some reason prefers to communicate in English by WApp. I had to translate to my husband back and forth. Interesting service on the restaurant both on breakfast and dinner. Some people speak no language except Italian. Forget the drinks. One day charge you for eggs. Another day forget but charge the water. Breakfast included does mean at least 1 hot dish. Not just cheese and mortadella. In principle with this night price it is peanuts. But on the other hand feels annoying as you have doubts you are not really welcome and have overpaid a lot. Serving Brunello that stayed in the bottle for at least a week - or otherwise Brunello of most low taste - at 30 euro per plastic glass in the pool is a shame. You better offer the best one of it free or charge if you present in the lobby the crystal decor pack for the wine. People will but bottles and you don’t have to charge empty glasses. Wine tasting 120 euro min per person is a 5 times price vs around sites. Cleaning pool same time people swim there is unbelievably weird. But at least those world were done by person who spoke best English there and was very careful in terms of enough clean towels water sauna etc.

Absolutely undoubted location. Best view ever and best in Val d’ Orcia. Old castle and great territory. Warm natural bath is a magnet. Above all expectations.

Stayed in May 2024

Main dining room service slow at night and overpriced

Location,views and facilities

Stayed in October 2023

It needs a bit of revamping the furniture especially

Exceptional Location- amazing scenery- eau thermal - tasty food and wine

Stayed in August 2023

The location is truly amazing. The view of the hotel as you drive up to it is quite powerful. However, as you enter the lobby area, it's immediately visible that it's not super well updated. The 2 bedroom suite was in the original medieval tower section, so it was very old style as in Medieval style old with very small windows. I requested for a change to their updated modern wing, but there were none available. In the end, it was acceptable since it was only for a night and it was an interesting experience to be in such a setting even though the bathrooms also felt outdated. I read reviews that the pool temperature is too hot, but it wasn't. The water felt good in the scorching heat. The pool area did feel outdated with lounge chairs with paint chipped off. The whole pool area was a bit odd as they had some staff there who only stood there and never even came around to offer towels or pool side menu for drinks. The restaurant was quite decent and we enjoyed both dinner and breakfast. As the review said, it was overpriced, but the food quality was very good. Would it be a place to return to? Probably not. After staying at the COMO Castello di Velona the night before, this hotel was okay, but just outdated.

Stayed in July 2023

We felt the dining/drinks costs were a bit excessive, but not unexpected.

An extraordinary property set amongst stunning country side.

Stayed in August 2022

everything feels like they need to make more money. it’s expensive which is fine but then every step you take feels like they want to squeeze a few more bucks out of you- which just makes it overall less hospitable

stunning views and beautiful hotel. excellent restaurant and service in the restaurant

Stayed in August 2022

the pools were too hot, would be great to have one of the pools being cool so you can cool down. suites are small (cozy) would be great to have another room with aircon in the property so you can cool down on hot days.

views were incredible. nice decor

Stayed in June 2022

Awesome pool, beautiful views, great staff, awesome breakfast and restaurant, huge shower.

Stayed in June 2022

They charged absolutely ridiculous prices for everything much moor than a 5* hotel in london or new york

Absolutely lovely place location and pool area

Stayed in August 2021

Beautiful hotel in a gorgeous setting! The hotel is located in the heart of Tuscany, surrounded by beautiful hills and vineyards. Super quiet room. Comfortable bed and clean sheets.

Stayed in July 2021

The place is so beautiful! You gonna be surprised with the view!! All the employees are very kind and helpful! You can enjoy the hot pool and watch the sunset with a good live music! The restaurant and breakfast are amazing!

Stayed in September 2023

Nothing.

This is truly a great hotel in a prime location. Everything was first class and outstanding, including their wine.

Stayed in August 2023

Room - a junior suite was ok - a little old and tired and bathroom v small. Restaurant was extortionately expensive for the food - very good flavors , but tiny portions - really not good value at all. Gym was available - but no air on / v old equipment and v dirty

Beautiful location, beautiful vista, amazing history. Truly stunning place

Stayed in August 2023

Very expensive

Pretty much everything

Stayed in July 2023

Stunning hotel, exceeded my expectations! An historical castle in the heart of Val d’Orcia with spa and thermal pool. The food is amazing, you can enjoy fresh seafood by the pool, I really appreciated it!

Stayed in June 2023

Nothing

A castle full of history and charm. Amazing views excellent cuisine and beverages experiences. Producing an excellent Brunello on of the top ones. Caring staff with a genuine smile and willing to assist. A SPA and Thermal destination where you can relax and rejuvenate.

Stayed in June 2023

Everything was first class: the gates opening for our entrance, the staff waiting outside to welcome us, the history of the building, the spectacular view, the perfect location in the wine country, impeccable service, the tranquility created by the spas and pools, etc.

Stayed in May 2023

Staff was amazing and my 12 year old son actually said he didn’t want to leave because the staff was so nice. We also absolutely loved the thermal pool, steam rooms, and spa. Suite was huge and had an amazing terrace overlooking the rolling hills of Tuscany. This was our second time visiting Montalcino and would never stay anywhere else!

Stayed in April 2023

Having to pay extra to use the pool, something I have never come across considering the cost of the accommodation. The exorbitant amount of 815€ required for a pre authorisation!

Location and View

Stayed in October 2022

Expenseive rooms are small

Location and view and the building

Stayed in October 2022

Service at pool was quite slow.

Stunning castle! Gorgeous pools. Great views!

Stayed in September 2022

The photos create very high expectatives that are not followed by the rooms, service level (there was only 1 guy doing almost everything during lunch and breakfast at the saloon), cleanness and food. Even though the personnel were very polite and extremely helpfull, they seemed not at the level you would expect for a high-4 or low-5 star hotel.

Location; the Castle; Pools and Winery

Stayed in August 2022

The pool looks beautiful but is thermal so very hot in summer and no cold water alternative. AC didn’t work very well in the rooms so it was too hot to sleep, even asking for it to be looked at. beds were terrible and old and you could see the caved in mattress where people have slept. everything was overly expensive, even from the area. we unfortunately stayed here two nights.

the view from the restaurant was nice but not worth the price or quality of the food at dinner. breakfast was ok and the staff were friendly.

Stayed in July 2022

the level of service is poor. some staff are not motivated, many are not trained to deliver 5 star service while the pricing seems to be based on that.

the location is great, wines are nice and the food is good.

Stayed in July 2022