Borgo SS. Apostoli 25, Santa Maria Novella, 50123 Florence, Italy
#139 of 380 hotels in Florence
Guests' ChoiceBased on 287 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
9.8
Facilities
8.2
Staff
9.6
Value for money
8.9
Free WiFi
8.3
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End of dialog contentReviewed: 4 June 2024
Propisnova
PolandIt is not worth discussing the disadvantages, because the hotel already has a 1-star rating, probably due to the old age of the building and the common bathroom. But guests are warned about this and should be prepared to stand in line for the toilet or hear the creaks of the old wood and the voices of the neighbors.
The charming owners Alessio and Assumi - attentive, polite, friendly, unobtrusive - perfect! The quality and freshness of linen and towels is unbelievable! The location is one of the best! I had only a pleasant impression 😘
Stayed in May 2024
Reviewed: 30 May 2024
Thiago
PortugalThe only issue we had is that there were mosquitos in our room because of the old windows frames.
Good overall, according to expectations. Great location.
Stayed in May 2024
Reviewed: 26 May 2024
Bora
TurkeyNot related to the hotel but there were so many mosquitos.
The location is amazing, very close to centre of city and bridges which was has to be visited.
Stayed in May 2024
Reviewed: 22 May 2024
Johnson
United KingdomShared toilet but then that is why it is so cheap, it is worth it, personally I only had to wait for the toilet a couple of times.
The hosts are so friendly, location perfect, beautiful hotel, very good value indeed.
Stayed in May 2024
Reviewed: 17 May 2024
Nicola
AustraliaLovely welcome and overview of what to do in Florence. Fabulous location.
Stayed in May 2024
Reviewed: 11 May 2024
Panagiotis
United KingdomPersonally I do not find anything wrong, it is what i expected for the price and the facilities they offer. If I wanted something else, i would have booked elsewhere. But i get what i pay for, knowing in advance.
It is very homy, clean, Alessio the owner is very helpful, polite and comfortable to talk to. Very central location, i was out, if i was tired, i would go quick to my room to rest my legs a bit and leave again. Simple.
Stayed in May 2024
Reviewed: 7 May 2024
Kerrie
United KingdomOut of the owners control, but on arriving the entrance hall and staircase was very smelly due to the rain / water.
Owners were lovely - very welcoming and very helpful with recommendations and the local area. Location was fantastic, no more than 20 minutes walking to any point in florence.
Stayed in May 2024
Reviewed: 5 May 2024
Helen
AustraliaNothing
The location was superb and the hosts were outstanding. They spent 20 minutes with us explaining everything about Florence. Where to eat, shop and must see places of interest. Our room was beautifully appointed with everything we needed. The best accommodation we’ve had so far on our 5th week in Europe.
Stayed in May 2024
Reviewed: 29 April 2024
Stephanie
AustraliaNoisy street and shower water went everywhere and the mat was not absorbent.
Great location, really lovely staff, safe, secure and clean! Really nice rooms. Definitely 5 stars, not 1.
Stayed in April 2024
Reviewed: 28 April 2024
Benjamin
United KingdomToilet sharing. It would have been nice if there is separate toilet and shower.
Centrally located and comfortable.
Stayed in April 2024
Reviewed: 25 April 2024
Claire
New ZealandLovely room. Very friendly staff. Great location
Stayed in April 2024
Reviewed: 23 April 2024
Gabriel
SpainThe WiFi signal was not very good, and there was a slight odour in the room, prompting me to keep the window closed throughout my stay. It's worth noting that the odour originated from the inner patio, rather than any lack of cleanliness in the room itself.
Great location, 10 min walking from all important landmarks. Very friendly staff and comfortable beds.
Stayed in April 2024
Reviewed: 21 April 2024
Matthew
United KingdomSingle bed was a little small.
The owners were so welcoming and lovely upon arrival. They shared really good knowledge and recommendations of places to eat and different areas to see. It’s a great location, the hotel was clean, and perfect for a solo traveller.
Stayed in April 2024
Reviewed: 11 April 2024
Lucyna
PolandFlushing was very loud. Opposite side of my window was the window in the next building, and you could hear the street sounds. There was no coffee corner where you could make yourself a morning/evening drink.
It is situated close to Ponte Vecchio, a walking distance to most of the tourist attractions. Bed was comfortable. Room was clean. Great atmosphere, everything about the room/stay was explained in the details at the check-in. Bathroom was regularly cleaned and despite there is only one bathroom I never had to wait.
Stayed in April 2024
Reviewed: 9 April 2024
Kate
United KingdomNothing
Wonderful palazzo with antique furniture and simple facilities- a shared bathroom- and absolutely silent so excellent nights sleep despite being right in the middle of Florence
Stayed in April 2024
Reviewed: 17 March 2024
Xiaoyun
Switzerlandthe facility need to be improved......
everything is ok. with this price at this location it is ok.
Stayed in March 2024
Reviewed: 5 March 2024
Bruno
ArgentinaThere is no kitchen or kettle for hot water in the room, which would've been nice. The bathroom is shared with the whole floor (which are at least 8 rooms), which may be a bit bothersome if you have bad luck and everyone is using it. However the bathroom itself was always clean and the shower was good too.
Cozy accommodation on an historical building in the heart of Florence. The location is unbeatable and the surroundings are quiet. Around 10 minutes by foot from the train station. The room was spacious, with a double bed and a personal basin. The host explained to us the layout of the city and gave us helpful tips on what to see and where to eat.
Stayed in March 2024
Reviewed: 16 January 2024
Ilia
GermanyDidn't sleep very well and realized in the morning that I got bitten by bedbugs :( No idea how it can be because this place looks super clean and comfy, they might have traveled on my clothes from the previous stay (but I slept just fine there..)
Fantastic location in the centre of Florence, beautiful vintage room, the hosts are very friendly and would explain you everything, the place (including the bathroom) is very clean and comfortable. I had no problems with the noises from neighbours or the street.
Stayed in January 2024
Reviewed: 9 January 2024
Karen
United KingdomStaff super friendly and room adorable!
Stayed in January 2024
Reviewed: 4 January 2024
Nina
United KingdomWaiting for the bathroom but can’t be helped with a shared bathroom
Excellent location and very helpful owners
Stayed in January 2024
Reviewed: 9 December 2023
George
RomaniaThat the trip was too short, 3 days weren't enough :)
The hosts and the room. The location is perfect, close to everything you need within walking distance.
Stayed in December 2023
Reviewed: 4 December 2023
Jordan
United KingdomAmazjng location, very clean, owners were extremely friendly - fantastic value for money
Stayed in December 2023
Reviewed: 1 December 2023
Antonia
GermanyThere was only a single shared bathroom for all rooms. I didn't have many issues getting in, but something to keep in mind if you have limited time in the morning or evening.
Amazing location and very friendly hosts. It was easy to leave luggage there before check-in or after check-out. The room was clean and had its own sink, which was very convenient given the shared bathroom.
Stayed in November 2023
Reviewed: 23 November 2023
Emanuele
ItalyWish we could have stayed longer.
For a real Florence experience, in a perfect location, we highly recommend Hotel Castelli. What a treat and beautiful, charming accommodation. Alessio and his wife were so helpful to us during our stay. Thank you!
Stayed in November 2023
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