It's not that I personally minded, but please note that the hotel is 2.5 flights up with no elevator, so if accessibility is an issue for you then this hotel would not work.

The breakfast was really amazing, including coffee (cappucino), pastries, fruit, yogurt, granola, etc. The hotel is really charming and the staff were super helpful, from helping book taxis to check in check out, etc.

Stayed in May 2024

Stairs. No elevator. When we rented the room it was not apparent that there was no elevator. There was no way we could have gotten our bags to our floor without help. Italy is a walking country, and after walking around most of the day a ride on an elevator would have been welcome.

Location was the primary reason for renting this room. The breakfast service was great. However, breakfast was essentially all bread. There were some excellent restaurants close by for dinner. Shopping was a close walk away. Popular tours were close by and within an easy walk.

Stayed in May 2024

No iron in the room, but this is common in Italy. Be mindful that it is 5 flights up with no elevator.

Fabulous location. Very quiet and clean. Helpful staff. Exceptional breakfast with great coffee, pastry and fruit.

Stayed in May 2024

The hotel is on the second floor-which we knew as we had read the reviews but you just need to be prepared for that !

The room was clean and spacious-the breakfast was great and the hotel staff were very efficient and helpful . We liked the position of the hotel -in a quiet street away from the tourist areas but very close to all the sights and restaurants and shops nearby

Stayed in May 2024

The staff was exceptional. Very helpful, went above and beyond.

Stayed in May 2024

The construction on the further down the street made it a bit difficult when getting to and from the train station with luggage

Shower was fantastic Breakfast was great the room was perfect for two of us.

Stayed in May 2024

Located in the “hotel street” next to Rome Termini station, this hotel is in a traditional old building but has very modern interior decoration and facilities, which provides very comfortable experience.

Stayed in April 2024

Shower head did was not positionable.

Clean, nicely appointed, great bed. Location easy walking distance to all the sights. Daily breakfast was amazing. People were great and very helpful.

Stayed in May 2024

Extremely kind staff, great location, delicious breakfast

Stayed in May 2024

Charming, short walk to city center, yummy breakfast and sweet staff!

Stayed in April 2024

I would suggest a simpler breakfast, i.e., not so much starch, e.g., non-fat milk and eggs and cheese to taste, that guests can select by themselves. I am not saying the breakfast was not good. It could give the opportunity of less starch and less sugar.

My first time in Florence and I was very lucky. Hugo Hotel's location is excellent, right in the centre, yet quiet. It's clean, comfortable, great staff and very helpful. I especially thank Ariana and Rocco for their welcome, help with suitcase and hospitality. I will definitely come back, despite the 3 flights of stairs. Rocco's punctuality and help, even before coming, by sending advice regarding access and transportation was extremely valuable.

Stayed in April 2024

the fact that to get to the hotel required a 52 step!! hike up a stairway was unacceptable

nice accomodations, clean friendly staff.. breakfast was a bit simple but tasty

Stayed in April 2024

No elevator, air conditioning was confusing to operate, no safe deposit box in the room

Friendly staff, tasty breakfast, walking distance to the city center, quiet in the room, comfortable bed

Stayed in March 2024

it is ok although I wouldn't say it is great

Stayed in April 2024

Rooms was clean, staff was great and the breakfast was super nice can’t complain, location was decent not too far from all of the attractions.

Stayed in March 2024

Be aware that it is a third floor walk up.

Great location, close to things yet quiet, nice room and bathroom. Good WiFi and breakfast included.

Stayed in March 2024

Nothing, our stay was excellent

Breakfast was wonderful, staff was amazing. So friendly and accommodating. Loved our stay here

Stayed in March 2024

We very much enjoyed our stay in this nice small comfortable clean and cosy hotel just a short walk from the historic centre of the town.

Stayed in March 2024

There is no elevator (which wasn't a major incovinience for us), yet the Hotel is actually in the third floor of what appear to be a mostly residential building. I wish the breakfast hours started a bit earlier ~ around 7 am. (especially if you have business elsewhere at 8 pm).

Rocco and housekeeping staff are great. The room looks quite modern, relative large (for a boutique hotel in Italy) and the bathroom was excellent (especially the water pressure!)

Stayed in November 2023

Central location for Accademia Gallery and Uffizi Gallery. Also visited Mensola parkrun and the 17 bus left from the nearby square.

Stayed in December 2023

Everything was great..no view or rooftop...

Great room and staff!

Stayed in November 2023

Location was very good, very clean and really nice breakfast all for a good price

Stayed in November 2023

Location , neighbourhood spirit. Walking distance to the center.

Stayed in October 2023

There was nothing not to like.

Everything!

Stayed in November 2023