Nothing - everything was exceptional.

The rooms were beautiful, clean, and very spacious. We had two bathrooms (two showers, two toilets, everything) and even a small kitchenette. The rooms all line a beautiful corridor with a water fountain so it feels very serene. Most notable was the friendliness, helpfulness and professionalism of the staff. I need a chair brought to my room and they did so quickly. We were greeted by everyone whenever we walked by the front desk or through the corridor and it made us feel so welcomed. Location also cannot be beat. You are right next to the city center, main train/bus station, and the tram, so getting into the city is exceptionally easy. It's a short cab ride from the airport if you opt for that as well. Also, despite being right next to the city center, it's very quiet and night so no concerns of noise.

Stayed in May 2024

The electric lighting was strange. We don't often use overhead lighting, so that wasn't a problem ( there were lamps and a skylight in addition to big windows) but in the bathroom it would have been nice to have brighter lights so we could see to do make up. The air conditioners in the main rooms would not come on. It may have something to do with the time of year, but in Milan and Rome it was not an issue. It was early spring and it was warm. The room got stuffy. The room was huge, but a large portion of it was an upstairs space that had an air conditioning unit and 4 chairs. We expected a bed to be upstairs. As it was, we were not able to use the space at all.

The hotel is lovely, with lots of plants and natural lighting. The room was a nice size, but strangely laid out. The bed was large and comfortable. The bathroom was large. There was a nice little kitchenette. The couch was already made up as a bed for us when we arrived. Everything was very clean, and the hotel staff were very friendly!

Stayed in April 2024

nothing

Clean, convenient, great sized room and great staff

Stayed in April 2024

Loved everything

Staff was exceptional!

Stayed in April 2024

Superior room with separate bed on second floor (via spiral stair) was great . Allowed our son some privacy and space for himself. Room was VERY clean. Front desk was fantastic - Mateo was super great. King size bed is hard to find in Florence and was comfortable here. . 10 minute walk to Duomo. The very close Mangiafuoco restaurant was terrific- food was so good and staff so nice we went back 2 nights later. 5 minute walk to the market. Can't say enough about the hotel- just great !

Stayed in March 2024

None

Great room. Clean!!!!

Stayed in March 2024

There was a smell because of the rain unfortunately but the hotel couldn’t do anything about it.

The location was perfect and a parking 🅿️ was around the corner for €30 for 24 hours. The rooms are beautiful.

Stayed in March 2024

It was absolutely wonderful. Quiet, clean and close to the centre. The room itself was very stylish and with that authentic Florentine architecture. The staff were so lovely and helpful. We had a great time and we would definitely stay there again.

Stayed in February 2024

The location was excellent, just 5-6 minutes walk from piazza Duomo. The room was comfortable and nicely decorated. The bathroom was very clean. The breakfast was tasty (although I would prefer to be buffet). The staff was very kind and helpful.

Stayed in February 2024

There were works in the street in front of the hotel (Jan 2024) making access a bit difficult.

Architecture - ancient renovated building. Size - small number of rooms. Staff - friendly and paying attention to details. Quietness - absolutely quiet, didn't hear any noise from the outside. Location - 10 min by foot to the train station and to the main monuments of the old city.

Stayed in January 2024

Nothing

The staff is so nice, the room was clean and tidy. Very nice room , quiet room. The best hotel I visited in this trip

Stayed in December 2023

It would be good if they had fitness center and sauna in the facility

Very modern and attention to detail. Enjoyed our stay here.

Stayed in January 2024

A coffee machine in the room would have been a nice bonus, but as the front desk offered good coffee in the morning there was no real issue here. The lights in the main courtyard would go out around 10:00 pm, which I don't think is intentional (I believe there were some electrical issues) but made it difficult to navigate the courtyard at night without using a light. A second blanket would have been appreciated as well as the nights can get cool, but it was likely available upon request however being needed at night when the desk was closed we didn't have the opportunity to ask when we would have needed it.

Our stay at Corte Guelfa was absolutely wonderful. My mother is in a wheelchair, and having travelled with her before to other locations (particularly in European city-centres where lifts are not common or very, very small) it was very easy to navigate the hotel in her wheelchair (entrance to hallways to room) - there were sufficient ramps, doors held open, ground was even, etc. This was a detail that was very, very appreciated by us. The room itself was perfectly suited to what we needed, it was warm and cozy and very well kept up. The staff were lovely and very courteous, and the breakfast (particularly the coffee) was very good. We would 110% stay here again without hesitation.

Stayed in November 2023

THe rooftop skylight had a small leak. Other than that the room was perfect.

The staff was very responsive and helpful with afterhours check-in/room access directions.

Stayed in November 2023

Nothing!

Hotel staff were very friendly and helped us through the process of reporting a purse being stolen. They even paid for our taxi!

Stayed in October 2023

Location was absolutely perfect for walking everywhere yet when we came back to our apartment the hotel was quiet and the perfect getaway to re-charge! Super clean and nice staff.

Stayed in September 2023

Beautiful property in the heart of the city center

Stayed in August 2023

The air conditioning wasn't the best, it was very hot in Florence when we stayed and we found the air con at other properties far superior.

Staff were very friendly and helped us with taxis and local recommendations. The location is fantastic, it can be quite sketchy around the area on an evening so something to bear in mind for female or solo travellers, but is close to everything.

Stayed in August 2023

Nothing

The place is the gem just un the center of beautiful Firenze old town. Very clean and quite, staff is super-polite, attentive and helpful. We will definitely come back once visit Firenze again.

Stayed in August 2023

Location close to attractions

Stayed in August 2023

Nothing it just perfect

Clean Beautiful Well maintained It was so fancy experience

Stayed in August 2023

The hotel does not have a short term parking space. We needed to park our car and then, with all of our luggage, go to the hotel.

The staff was so kind and polite. Very good big breakfast. The room was spectacular: big, reminded more of an apartment, good conditioning, big windows, clean, renovated.

Stayed in July 2023

Everything was beyond amazing! staff were helpful and very polite❤️

Stayed in August 2023

The location was fantastic next to cafes and bars. The hotel was a few minutes walk from the markets and main shopping district and was quite close to the train station. Staff were excellent and room was very clean. Highly recommended!

Stayed in July 2023