The room was a bit damp and noisy.

Hotel is right across the port in Genoa, parking garage also across the street. The hotel has a few floors in a historic building with beautiful marble staircase. Room was very spacious. Smart breakfast, basic options available in the room and heartier options can be ordered a la carte. Staff was friendly. From the hotel you can reach most attractions, shops and restaurants on foot.

Stayed in May 2024

The breakfast was not the best in terms of options

The size of the room

Stayed in May 2024

While the location was convenient to the aquarium, cafes, the hop-on-hop-off bus, and the cruise port, it was not an area where I would feel safe wandering after dark!! There was however a strong police presence so it was probably fine...just me feeling a bit judgy.

The staff were all wonderful!! Jacobo and Chiara went out of their way to help us. The rooms are spacious and bathrooms well equipped. There are toiletries plus a shaving kit and toothbrushes. Breakfast was delicious and prepared to order! There is also a breakfast buffet filled with homemade muffins, croissants, cookies and cakes if you prefer a simple breakfast. The orange juice was freshly squeezed and the coffee was delectable!

Stayed in May 2024

Only in the first two nights my toilet was clean with a sticker saying it was sterilised, but other than that it was great!

The breakfast was amazing! The stuff were super nice and helpful! It is a great location, waking distance from anything I wanted to do including shopping and the port.

Stayed in May 2024

Very nice rooms and friendly staff.

Stayed in May 2024

I think sound isolation is not very good and in case you come by car and need to go grab parking card at hotel, it is not obvious to stop in front of the hotel as there could be simply no space and you need to drive around and try to park for a while in front

I liked room was very nice, pretty modern, quite spacious and with super high ceiling Bathroom was good Hotel is very well located, it was convenient to walk to see sightseeings Staff was friendly and receptionist gave us good advice of restaurants. Hotel could give access to a closed parking next to the hotel and we could pay half price of the price of this parking

Stayed in May 2024

Breakfast was outstanding- if you wanted something that wasn’t available on the buffet you could order it from the restaurant! Also the three staff we met at the hotel were excellent. Therese, Giacomo and Cihara were kind and so helpful answering our questions about the area , the restaurants in the area and all other matters. We would not hesitate to stay at the Hotel De Ville again! The location is perfect!

Stayed in May 2024

No complaints, we had a great time and would stay again.

Beautiful room that was the size of a standard apartment! It was well kept, had harbor views and a central location.

Stayed in March 2024

Nothing

Very good location,good personesl,very kind and helpfull such as miss Chiara and Giulia..very clean room.good price.

Stayed in May 2024

Staff were very friendly and gave us great suggestions for both activities and restaurants.

Stayed in April 2024

Nothing

Friendly staff, nice room, good location

Stayed in March 2024

The smell coming from the ventilation system. Even though location is very good, the close neighborhood is a bit unpleasant.

Clean, comfortable and spacious room. Good breakfast. Very kind staff.

Stayed in April 2024

Rather austere room. Disappointing breakfast for a 4 star property

Good position

Stayed in April 2024

all was amazing

Staff were extremely helpful. Girl at reception showed me places on map to go and see and to eat. Room was very big and had a huge bed and bath with a big tv with Sky Italy. I had a view to harbour that was great (besides the grey bridge that passes by). I would definitely stay here again. Breakfast was great with fresh focaccia which is a must in Genova

Stayed in April 2024

The room was uncomfortably warm. We requested the loft room, which does have the wow factor... but it lacked a bit of heart and soul (and was a bit inconvenient to use the bathroom in the middle of the night). Being on level 2 meant there wasn't much of a view as the raised road was at the same level. The external surrounds in the public street areas didn't feel the safest/ cleanest, but we didn't have any issues.

The location of the hotel is very convenient and the high ceilings and details made it feel very special. The breakfast room is lovely (as pictured). We had a loft room which is quite spectacular with very high ceilings and a massive bed up in the loft. The staff were extremely helpful and helped us with planning our visit and transport to the station.

Stayed in April 2024

- the room temperature was high and we had trouble getting it down

- location close to the harbour and city center - very friendly and helpful staff - great breakfast (especially the homemade cookies!) - spacious room

Stayed in March 2024

Good location for cruise terminal Room spacious Comfortable bed Very clean Receptionist very helpful and friendly

Stayed in January 2024

Genoa is a particularly complicated city to arrive to and drive through by car. Perhaps it would be very helpful for the hotel to send customers a map of how to access the hotel by car, and how to reach the parking after dropping the baggage.

Well located hotel, at the edge of the old part of town, and just in front of the port attractions (Aquarium, walking promenade, etc).

Stayed in March 2024

The people that hang around the front door at night

Staff, style, and location

Stayed in March 2024

Not much we did not like. Breakfast ran short on croissants towards the end.

Location right on the waterfront opposite the aquarium and the Vascello Neptune pirates vessel, excellent access to the old city. The hotel is above the street, discreetly snuggled in-between MacDonalds. Many, many places to eat around on different budgets, just a short walk up to the main shopping street. Room was very large and comfortable. Although just next to the waterfront elevated freeway, it was very quiet inside. The bed was huge and comfortable. Bathroom well appointed, towels everywhere. Wifi was fast and consistent. The staff were super helpful and attentive. Breakfast had a reasonable selection (massive cookie collection), you were requested to name a time slot as cooked selections (wide selection) were individually ordered and served. I would stay there again.

Stayed in February 2024

The room was clean and the view from the room was good. The staff was very friendly and I had a comfortable stay. The espresso was also exceptional. To all tourists, I recommend this hotel when you come to Genoa.

Stayed in February 2024

Only thing worth noting is that the area immediately next to the hotel is not so great. I would stay there again because the location is very central and it is easy to get to from the station and a short walk to all the main sites. You just need to keep your wits about you.

Very large rooms with comfortable beds and spacious bathrooms. The breakfast menu was decent and the staff were nice. The room temperature was also perfect for sleeping due to a good climate control system.

Stayed in February 2024

Perfect room layout when travelling with friends. Excellent location, and friendly staff.

Stayed in January 2024

Nothing

Perfect location,right across from the Port. A 7 min walk to the city. Staff were amazing

Stayed in January 2024